Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.
Reviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time.
However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.
I am extremely upset with my purchase. I bought the 8K GW41.0165S1 camera, and the image quality is very poor; the photos are always blurry.
This camera was intended as a gift, and I have received no response from customer service so far. Refund or not, I simply want to return this defective product.
The return policy is predatory and leaves customers powerless, even when the product is covered by an extended warranty.
Kentfaith 回复2025-12-31
Cher client,
Nous vous remercions de nous avoir fait part de votre problème. Nous vous prions de bien vouloir accepter nos excuses pour tout désagrément occasionné par votre expérience d'achat et vous remercions de nous avoir donné l'opportunité de résoudre ce problème.
Bien que la qualité d'image de notre appareil photo ne puisse être comparée à celle des appareils professionnels, comparée à celle d'appareils photo de même prix sur le marché, elle offre un meilleur rapport qualité-prix et davantage de fonctionnalités.
Nous comprenons que le produit n'ait pas répondu à vos attentes et nous vous prions de bien vouloir accepter nos excuses pour tout désagrément occasionné.
Conformément à notre politique de retour, les frais de retour pour les articles non liés à la qualité sont à la charge du client. Néanmoins, votre satisfaction est notre priorité et nous espérons trouver une solution qui vous convienne. Veuillez contacter notre service client dédié : [email protected]
Nous traiterons votre demande dans les plus brefs délais et mettrons tout en œuvre pour répondre à vos besoins.
Nous vous remercions de votre compréhension. Nous espérons regagner votre confiance et continuer à vous servir à l'avenir.
Cordialement,
Kentfaith
I've bought not for the first time from K&F. This time it was a filter, which has a good quality. The item was fast delivered and i'm happy with this. There is no problem with this product !
So i give 5* to K&F
I am extremely upset with my order , the package came ruined , inside was soaking wet , the box just fell apart. The camera was all wet and smelt like mould. The camera quality is absolutely shocking. Have reached out to company with no reply
Kentfaith 回复2025-12-25
Dear Valued Customer,
We are very sorry that this shopping experience was not satisfactory. We fully understand your disappointment and concern that your package arrived wet. This is especially true considering it was a Christmas gift, making our apologies even more profound.
We have recorded and reported the situation you mentioned to the relevant department. We will further optimize our packaging methods to prevent similar issues from recurring. Regarding the reason the package got wet, we initially suspect it may be related to recent rainy weather and improper handling during transportation. We will also report this to the logistics company and urge them to strengthen their management.
We also have replied to you by email and solve the issue,please kindly check the refund.
Sicerely sorry sorry for any inconvenience cased by this order
Merry Christmas
Best regards,
Kentfaith
Sadly, I can't leave a lower score!!
This Company is just plainly DISHONEST.
I purchased an item - received a very garbled confirmation of purchase - and that was it.
It was up to me to follow up whether it had been sent - which they confirmed that it had been - no tracking supplied! Then, upon non-receipt, a tracking number was sent - showing delivery to a completely different address!
When I raised this with kentfaith, they then said they would follow up with the courier to see if they had confirmation of delivery to me - implying that I am lying (like ALBO). When revisiting the courier tracking, the tracking number (two different numbers given) do not appear anymore!!
PS
Response from kentfaith is just plainly dishonest as well.
The tracking clearly showed that the parcel was NOT delivered to my address - went to Nambour PC! Saying otherwise is FALSE!.
I did receive the resend. Have returned it under tracking to the address they provided. It will be interesting to see what is refunded.
Kentfaith 回复2025-12-31
Dear customer,
We are very sorry for the inconvenience caused to you. We understand that you have not received the package.
Regarding this issue, after verification, we found that the first batch of packages was dispatched to the address you provided and has been successfully delivered. Moreover, we have provided the package delivery certificate.
To compensate for your inconvenience, we have re-sent the product to you for free. Australian Post tracking Number: 33FJV385147701000960308
According to the latest logistics information, the second package has been successfully delivered
If you have any questions or need further assistance, please feel free to contact us at [email protected].
Thank you for your understanding and support.
Kind regards
I recently bought the 1.5m Carbon Fibre lightweight travel tripod from Kentfaith. It was very competitively priced, arrived promptly, and I'm delighted with it! It really is so easy to carry around: so compact and light, but also pretty sturdy. It has a hook I can hang weight from when I need extra stability (I do quite a bit of astrophotography) which really helps. A well thought out and well made piece of kit!
High quality products at half the price of some UK stores. Love my mini tripod for macro photography. Rock solid little thing that is perfect for my needs.
I purchased the 68''/1.7m Carbon Fiber Tripod Professional Camera Tripod Capacity 16KG/35.2lbs with 36mm Metal Ball Head Load X284C4+BH-36.
This is a really well constructed tripod, with super sturdy legs. Great design, with a practical carry bag. Very fast delivery as well. This is keenly priced, and I cannot fault it. Buy with confidence.
Their website is extremely user friendly. I have ordered a ND filter and a carbon fiber tri-pod from them and love both pf them! The quality of both of the items are amazing. The tri-pod is very well built and works amazing. Will definitely order from them again!
I have been very happy with the UV filter. It is installed on my Canon 200-800 mm lens. Some filters will not permit the lens hood to be installed, but the Kentfaith filter fits very well and permits the lens hood installation.
Ordered a rangefinder and didn’t realise I’d actually ordered two by mistake. The returns is a joke. They offer you a very poor amount and say you can keep the item as the cost of sending back would be far greater. After several emails back and forward I did accept a partial refund as I was on a hiding to nothing to get all my money back. Lesson learned. And yes, it was an error in my ordering but poor all the same
Kentfaith 回复2025-12-10
Dear Customer
We sincerely apologize for any inconvenience this may cause.
We apologize that you placed two duplicate orders. To better resolve your issue, please contact our dedicated customer service team: [email protected]
Thank you for your understanding. We hope to earn your trust and continue to serve you.
Best regards,
Kentfaith
The no risk return policy is a lie and a false advertisement
KenFaith website is saying: No Risk. 30 days, No reason return.”
Based on my experience, this is a pure lie, a misrepresentation, and false advertising. You make returns so difficult that it is impossible to return a product. I would advise potential clients not to use KenFaith to purchase photography equipment.
Your "No Risk Return" policy presents three significant risks when returning a product:
1 - You have to pay USPS more than 25% of the value of the product, because you do not want to provide a label or link to access your carrier.
2 - You ask us to make false declarations to customs in order to avoid paying duties to Chinese Customs. You have a website that presents itself as "American," so you should not ask customers to defraud customs authorities. In any case, asking a customer to defraud customs in writing is unacceptable for a reputable commercial company.
3 - If I declare 20$ value to customs as you recommend, the product is not properly insured for the return. The client is taking an unacceptable risk in case of loss of the package.
The way I was poorly treated shows that you are in total violation of the values and mission statement you display on your website. You also gave a BS story about Ken, but you never had the honesty to say that you are based in China and that you ship products from China. For this reason, it is impossible to return products purchased in China. There is no comparison between the service provided by Amazon, Walmart, or Adorama and your very poor service.
Kentfaith 回复2025-12-10
Dear customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you have experienced with the return process for your order.
Our company operates multiple warehouses globally, and our policy is to have items returned to the original shipping location. This helps us process returns and refunds efficiently. We regret that the return address provided caused confusion and that the package was returned to you. We understand how frustrating this must be.
Please note that for non-quality-related issues, return shipping fees are the customer’s responsibility. However, we truly want to resolve this for you. As soon as we receive the returned package, we will process your refund promptly.
If you’re willing to try returning the item again, please kindly contact us our customer email address([email protected]) so we can help ensure the return is handled smoothly. We are here to assist every step of the way.
Again, we apologize for the trouble and appreciate your understanding.
Best regards,
Kentfaith
The company offers amazing products for photographers. I decided to buy a filter for me Lumix S5ii and love the follow up of their customer service. The combination polarizer/ ND filter is the best. My pictures are so much better than the ones without the filter. They come alive.
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