Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.
Reviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time.
However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.
Order arrived late but quality of products is perfect.
Order arrived very late (Over a month after I ordered) but I did in the end get the order and I have to say that the quality of the products is well done.
Kentfaith 回复2020-08-26
Dear Djen,
Thank you very much for your evaluation. Your support is our greatest motivation.
We are now carrying on the ‘8th anniversary’ of the store. Many hot-selling products are now undergoing very favorable discounts. If you are interested in our tripods, filters, adapter rings, backpacks, watches, hunting cameras, etc., come and take a look. More surprise discounts are waiting for you~
Best regards :）
From K & F Concept Team
Very strange company. Bought a tripod a few months back, it arrived very quickly with no problems and it worked fine. Ordered the exact same tripod a month back (as I use a slider so I want to balance it with 2 tripods). Now I sent 3 emails to them but they don't reply. I am getting no updates whatsoever about the shipment of this item. It was supposed to take 7-15 days. Its been almost 20 days now and the tracking still says: 'Arrived at Sort Facility in Shenzhen'. Strange that theres such a big difference in shipping while I bought the exact same product. Order Number: KF-ORDER-9-98303
WHERE IS MY ITEM???
i write u an email ...with ordernumber
its is really nessersey to ask my bank to place this redraw from my acount as scam firm?
😡
OPDATE:
I Got the item!!! but very Late after the arrivel date that was promises when i place the order !
the item works fine Nothing to add there!
Kentfaith 回复2020-04-09
Dear customer
Please don't worry. After you place your order, we will send you the package as soon as possible. And send you an email with logistics information.
Because multiple emails may be returned or considered as spam
Can you send me your order number? I will actively solve this problem for you： [email protected]
Thanks for your understanding
I havent bought anything, but I was about to.
Then I read all these bad reviews, and I must say I'm not gonna buy anything from that webpage.
It's a shame K&F concept don't take this critic seriously, not even answering is a bad sign for potential new customers.
Thanks to you people for sharing, saving me from headaches and throwing money away.
Kentfaith 回复2020-03-31
Dear customer
Thanks for your feedback
At work, before we focused on customer reviews on our website, we ignored comments here.
Thank you very much for your suggestions, we will pay more attention to customers' suggestions in the future
If you like, we are willing to give you a discount, you can try
If necessary, please contact me: [email protected]
Thanks for your good suggestion
K&F Concept I have retracted my statement and given a new review. I had a problem with a brand new tripod. After emailing and messaging for two days, someone did finally answer. While they may be slow to respond if you have an issue, keep at them, they WILL reply.
They were so very helpful with my tripod issue, when I felt all was lost and had no hope in fixing it, they came to the rescue.
I'm going to give them 4 stars for their help, -1 star for slow response.
Thank You K&F Concept for your help. You made my day. :)
Really wish I had read these reviews before purchasing.
It's been a week since I ordered a product from their website and there has been no update with regards to delivery time.
Two emails sent with no response to either one.
I ordered an ND filter KF-ORDER-0-63000 on the first of December, and on the site it took says it would take 7 to 15 days. Ever since the 5th, all tracking websites say stuff like "
Information Received (This is not an acknowledgment of the physical receipt of the stated Registered Article)" or some kind of error
Seeing that it has been a while, I emailed them and the first reply Ii got back was basically what I just sent them. After a few tries, they finally say things like we will contact the carrier. It has been 3 days and I had just sent another email to them. Really hope it arrives in time for my trip. Should have ordered on Amazon or otherwise, not from the site itself.
I received the package quick and it has a really good quality but it wasn't like I wanted. I tried to sent it back but the packed couldn't delivered and was sent back to me. It was the right address but DHL couldn't deliver. I wrote to K&F but don't get any feedback.
Kentfaith 回复2019-12-19
Dear customer,
Thank you for your feedback. I found out that our colleague in German warehouse could not receive the goods because the return DHL sent the package to the wrong address.
So we ask you to help contact DHL and send us the correct address.
We have been maintaining friendly exchanges. Regarding return and exchange, we support 30 days without reason to return and exchange, thank you.
I bought a tripod on the 9th of december and paid with Paypal and the order number was KF-ORDER-13-75194. Although the money has already been taken from my account I have not received my item nor have i received any order confirmation or anything else. When i try to track the order from their website, it says invalid order.
Now i have just wasted 70$ and a lot of time..
The customer service has not answered my emails since i bought my item.
Edit pr. 19th of Dec: I have received tracking number and current location of package. An all in all nice e-mail. Changin rating to 2 stars.
It is however worrying to have the money transferred without any information. I'll update this post and rating.
Kentfaith 回复2019-12-19
Dear customer
Hello, I think there is any misunderstanding here, I inquire that your order has arrived. Don't worry, the detailed information I have sent to your email.
I bought two products, a tripe and a filter kit.
The tripe is of excellent quality but the filter kit came with several of them scratched. I made a complaint on the site, they answered my first email, but after this they did't answer me anymore.
Now I have a problem product and they don't answer me.
Kentfaith 回复2019-11-12
Dear Gustavo Batschke,
Hello, I am really sorry to hear this news. We will help you with the quality of the product. I haven't been able to check your order here. You can contact us at [email protected]. You need to send a few photos to us for product quality problems. Thank you.
Please don't worry, contact us and we will help you.
I have purchased an ND filter and I have not received any updates regarding my purchase other then the payment was successful. No confirmation email, no updates, no delivery details, nothing and it has been 3 days. it is very worrying as I need the item very urgently. Just emailed them and waiting for a reply. Help!!
Kentfaith 回复2019-11-13
DearKhairul Bahri , If you bought it three days ago, we have already shipped it. Please send your payment information and contact email to this email address ([email protected]). We will send you detailed logistics information after inquiry.
Thank you
I pay almost 50 euro with pay-pal more then 1 week ago and i don't know anything yet. No confirm e-mail nothing. I order a nd filter. Please contact me with some info K&F !!!
From Holland
Kentfaith 回复2019-11-05
Dear bas holtrop, we are really sorry that we have not successfully sent a confirmation email. We have already queried your order and the order has been sent. I have already sent you an email with specific information about the order. Please pay attention to the receipt.
If you have any questions, please contact us ([email protected]) and we will always help you.
It has been 3 days and I still haven't got any information about my order and I really want to know when and if I'm going to get my order.
Mattijs from the Netherlands
Kentfaith 回复2019-11-05
Dear Mattijs Dingemans,
We are sorry that we have not successfully sent you a confirmation letter. We have found your order has been successfully signed. Have you received the lens adapter ring? If you have any questions, please contact us([email protected]) and we will always help you.
Ordered a variable ND filter and a CPL filter.
After I had payed KF contacted me to say the CPL was sold out. So I had to transfer an extra amount to get a substitute. This made the delivery process quite long (three weeks).
However the quality of the filters are good, which is the most important to me.
Kentfaith 回复2019-11-05
Dear jorfen, thank you for your understanding and recognition of our products.
Made two orders. The first arrived as expected and everything was fine. Binoculars were cheap but good quality!
For the second order I received the wrong item due to logistic failure. KFC recognised the problem and send the order again. The camera back is great but it took one month from order to arrival.
I bought 40,5 mm 2-400 ND filter. No vinjeting or color shift. Pretty much only ND filter that i am ever going to need on my 16-50 Sony kit lens.
Customer service is not easy to deal with but as their engeeners delivers such high quality product (and very well presented in nice white transculent case and you get cleaning clouth to keep it nice and clean) and at very reasonable price i am more then happy!
Now they never delivered shotgun microphone that i also ordered due to out of stock and thats why i cant give them 5 stars.
I am contacting the customer service of k&f for 10 days now.
I got no confirmation of my order .I have paid with iDEAL
My helpdeskofficer can 't read.
Can 't find my order
Asked free four times the same questions
I think Iris of the custom office is a robot
Or is a underpaid callcenter employee.
I'm affraid k& f concept is skamming the client.
BREAKING NEWS
After posting my negative review
The costumerservice of k&f have contacted me
again. They asked some more information and hurray the proces of delivering started.
Iris (not a robot) send me a tracing code
Friday 23 august my parcell was deliverd
The binocle is okay
The boat trip where I want to use the binocle ended two weeks ago.
But I will use hem in the future.
Kentfaith 回复2019-08-12
Hi,
This is Iris from K&F Concept for your case as i notice that there is a certain issue you may encounter from us.
For the record firstly,to being politely and professionally serving our customers,we adopt a certain standard format to handle customers cases of emails which may confuses you with those similar writing style.I'm in the flesh not a robot.
On the other hand,our customer support sincerely takes care of all the customer cases by reading emails every day,so there is no such things like ignoring your email.Please check if you write to the right organization.
Here we will appreciate if you can find us via email and offer us the relevant payment history proof so that we can confirm your order.
I'm looking forward to your reply.Have a nice day.
Best wishes.
Iris,
I got three adapters from K&F
One does not lock the lens. I sent a mail to K&F, the asked me to send a video. I sent a video. They asked to make another one. i sent the video.
And guess what?
They asked me to sent a third video.
I even analysed the problem for them by disassembling the adapter and said that it's getting urgent. No answer for two days.
Update: They send out another one, problem solved.
K&F CONCEPT
Kentfaith UK
Kentfaith DE
Kentfaith
Kentfaith FR
Kentfaith DK
Kentfaith
Fyndiq