Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.
以上内容由商家自行提供，未经平台核实。Kentfaith（kentfaith.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 579 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 34% 打了 1 星；商家回复了 88% 的差评；评价主要围绕产品、质量。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time. However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I have decided to moderate my comments on this company as eventually my camera did arrive. However the fact remains that they are still a Chinese company masquerading as a UK company. Despite raising a PayPal claim, despite eMailng them, I have had no response from them whatever. All I can say is BEWARE
New info K&F, have delivered the parts, and Come with good info on e mail, so all good for now. This Company dont understand service, product is good, but the rest!!! I order with express 19 november, 21 i ask what happening? Delivered to dhl they Said. Trouth: 25 november, they have on the tracking nr. K&F has not delivered the product to dhl. So nothing happening. I have email contact, so that is ok. But this is not the first time i buy here, so if you buy, take time to wait...
My package never arrived to my home adress as ordered. It turns out it was delivered to a pickup box in my area, with no reciever address or name printed on the package. No mail message was sent to me that the package was ready to be picked up. After some mail correspondance with K&F, it turns out the package - because it was not picked up, and the forwarder had no name and address they could contact - was returned to K&F. I am still waiting - its now more than 4 months since my order was placed. Beware..!
Dear Carsten, We apologize for the negative experience you've had with the shipping. Because it is the peak season for sales, logistics parcels will accumulate during transportation, resulting in slower logistics timeliness. We are also working hard to improve the current logistics situation. We hope you can understand and considerate. You can send an email directly to our mailbox. （[email protected]） Our company need to communicate your needs with customers in good faith. We are waiting for your letter. Your understanding is our greatest support. Best regards :） From K & F Concept Team
I've ordered a Tripod with K&F and after almost 2 months it still hasn't arrived. They say it was in my country, but after two failed deliveries it was send back. First of all, I was at home it's Covid time and we need to work from home. Second of all, bring the package to a servicepoint then. Giving K&F the benefit of the doubt I send a string of nicely formulated emails asking for a status update and all they've been giving me is: "We've contacted the delivery provider". K&F, I want my order and I do not care about your internal issues with a delivery provider. Fix the issue and don't let your customer be the victim. Now I'm waiting for a Paypal dispute as they refuse to answer my questions stating either give me a refund or provide me a tracking link. It's all standard answers with their support... UPDATE: Product was delivered in the end. Just took WAY too long and their support is lacking
Dear Larcorba, We apologize for the negative experience you've had with the shipping. Because it is the peak season for sales, logistics parcels will accumulate during transportation, resulting in slower logistics timeliness. We are also working hard to improve the current logistics situation. We hope you can understand and considerate. You can send an email directly to our mailbox. （[email protected]） Our company need to communicate your needs with customers in good faith. We are waiting for your letter. Your understanding is our greatest support. Best regards :） From K & F Concept Team
I bought the SA254T1 tripod (KF09.086), also the following filters (55mm):P olarizer, UV and variable ND. The products are in my opinion very good, good value for money. The tripod is very high, and has countless usage options. By simply opening the tripod, it can now be used quickly, as it has a sufficient height. But ideally extend to the desired length. I have tried it with wind, and it is necessary to put a weight, and it has a hook to hang, I have used the bag with stones. It is very practical very useful. Filters fulfill their mission. I don't give it 5 stars, because orders have taken a whilelong time, and after-sales service has taken several days to respond when I've had a problem. Very happy with the tripod and filters.
The K&F Support helped me with a few things... After I placed an order I then realized that they have a deal where if you buy 2 or more items they will give you a 10% off discount. I reached out to support to see if they could add another tripod for me in order so that I could obtain the 10% discount, but because we were discussing other matters and it was taking a long time to reach a conclusion, they just gave me a coupon code for a second purchase and shipped out the first purchase without further delay. Although they refused to sell me tripod parts for my overhead setup, they did end up giving me an extra arm and 90 degree swivel for free. I can't totally complain. They helped me apply their storewide anniversary discounts after I bought a tripod a week prior at the original price. Prices overall are cheaper than Amazon, but surprisingly I didn't have to wait too long for the two 93" tripods I purchased. Delivery was somewhere between 2-5 days (I bought them at two different times). Unfortunately, K&F customer support is quite laggy. Mixing in together with a little communication issues, some problems took much longer to solve than others. Overall, their customer support was for the most part willing to help, but if their speed to resolution were 2-3x faster and still reasonably helpful, I'd give them 5 stars. I recommend they install live chat so that problems can be resolved on the spot.
Not sure about the products as they haven't arrived yet still waiting after 11 days but 1 apparently is on its way to me today yet the has not even left china yet and thats after 2 weeks, they did say 1 was out of stock a few days after ordering though. The company they use to transport there stuff are useless at updating tracking had to email k&f twice to get the tracking updated, but didn't actually supply the info i requested.
Some delays with delivery but my tripod arrived on the day that I needed it - and it is a very nice piece of kit. Does everything I expected of it, and more. My special thanks to Linda for responding to my delivery update requests. I will happily shop with you again.
No information about tracking parcel. Still waiting for more then 10 days. Looks like this is a fake site. Just lost my money.. They send parcel after 14 days with DHL Only After I send few emails. Received it in few days . So I rate service from one to three stars...
Dear Artur, I sincerely apologize to you. We will definitely solve your problem for you. Please leave your mailbox at your convenience. We will contact you immediately. Or if you are inconvenient to leave your mailbox, you can send an email directly to our mailbox. （[email protected]） Please forgive me for the inconvenience caused. Our company need to communicate your needs with customers in good faith. We are waiting for your letter. Best regards :） From K & F Concept Team
Edit : They recontacted me personally, and they re-sent me my ordrer and I recieved it. If you are in the same situation as me, try to contact them multiple time. The products are good. Ordered items back in end of April. Never recieved my package. First email told me to wait more because of COVID-19. Second email, no response. Tracking stuck at the same place and no further informations. DON'T BUY.
Dear storms, I sincerely apologize to you. We will definitely solve your problem for you. Please leave your mailbox at your convenience. We will contact you immediately. Or if you are inconvenient to leave your mailbox, you can send an email directly to our mailbox. （[email protected]） Please forgive me for the inconvenience caused. Our company need to communicate your needs with customers in good faith. We are waiting for your letter. Best regards :） From K & F Concept Team
I had a few logistics concerns to begin with, but got my delivery to Australia in a reasonable time. I bought a K&F Concept 62" Compact Light Aluminium Tripod . I’ve got to say, for the money, It’s a great travel tripod. It is so versatile, I was amazed! Highly recommend.
Dear Paul, Thank you very much for your evaluation. Your support is our greatest motivation. We are now carrying on the ‘8th anniversary’ of the store. Many hot-selling products are now undergoing very favorable discounts. If you are interested in our tripods, filters, adapter rings, backpacks, watches, hunting cameras, etc., come and take a look. More surprise discounts are waiting for you~ Best regards :） From K & F Concept Team
I bought a Lens Adapter for my Sony A6000 to fit a Tokina legacy lens. To shorten an otherwise lengthy story the initial adapter I received didn't fit the lens, so I contacted customer support and they sent me another type which I had researched and knew would work. I asked how I should return the original adapter and they told me to keep it. Which frankly amazed me! I have since bought a lens that fits this adapter. The replacement fit perfectly and I am pleased with the quality of both adapters, they are metal and fit securely on the on the Sony E-mount housing. The only reason I have not rated them with 5 stars is due to the delays involved in communications and shipping, but of course this was compromised due to COVID 19 chaos! I suggest you be persistent if you are not satisfied with K&F, because I found them to be both honest and reliable in dealing with my concerns. I would certainly entrust them with more business as needed. GNS
Dear Graham, Thank you very much for your evaluation. Your support is our greatest motivation. We are now carrying on the ‘8th anniversary’ of the store. Many hot-selling products are now undergoing very favorable discounts. If you are interested in our tripods, filters, adapter rings, backpacks, watches, hunting cameras, etc., come and take a look. More surprise discounts are waiting for you~ Best regards :） From K & F Concept Team
I have a KF-TM2324 tripod that I wish I loved. But the first time I used it one of the locking tabs broke off. I've exchanged literally 20 emails with customer service since March requesting a replacement part, it's still under warranty, with no resolution. I've supplied name, address, descriptions and pictures at least three times. At one point they seemed to loose any record of my account. I do think the tripod is a good product and the broken part was a fluke. It's too bad the company won't stand behind what it sells. I will never buy anything from them again. Update - After literally many months and many emails with no resolution I posted this negative review. That got their attention. Their reply was almost immediate. The service rep that picked up my problem was very responsive. She quickly understood my complaint and sent replacement parts that arrived in a matter of days, plus she sent a video to demonstrate how to install them. I only need one part but they sent several so now I have spares. I can now say I love my tripod again, it is a joy to use. I think their products are good, it's their customer service that needs to improve. I'm giving them a second chance.
Dear Ken, I sincerely apologize to you. We will definitely solve your problem for you. Please leave your mailbox at your convenience. We will contact you immediately. Or if you are inconvenient to leave your mailbox, you can send an email directly to our mailbox. （[email protected]） Please forgive me for the inconvenience caused. Our company need to communicate your needs with customers in good faith. We are waiting for your letter. Best regards :） From K & F Concept Team
I bought a lens adapter which had a problem with misalignment with respect to the camera. Customer support was fast in responding to my inquiries. In the end I received a coupon for future item shopping on the website which I will surely use since the products are really useful and well made.
Dear Davide, Thank you very much for your evaluation. Your support is our greatest motivation. We are now carrying on the ‘8th anniversary’ of the store. Many hot-selling products are now undergoing very favorable discounts. If you are interested in our tripods, filters, adapter rings, backpacks, watches, hunting cameras, etc., come and take a look. More surprise discounts are waiting for you~ Best regards :） From K & F Concept Team
I ordered a 93in tripod from their website, got it within 15 days, so true to shipping time. Now, there are a few things I like to point out for the reason of just 2 Stars. -They just put the tripod in a thin plastic bag and shipped it that way, all 8 corners got dents badly, thankful for the bag holding the tripod. The bag was torn all over. -Then no customer service. I saw they have the same item on Amazon and wonder if I can order on there to get it faster. No respond from them, ever. So at least answer when contacted. -Finally, the quality, for $129 tripod the edges of certain parts still rough. If you are not careful, you can cut yourself on those raw edges, not filed down. -Kind of flimsy. I am using this for my OMD - EM5, first version so it's quite small and light dslr. Even so, it still tilt over. So you will need to add weight on the extender plus the weighting hook. So I am happy with the shipping time, but basically there are many issues with my order. Not worth the price to be honest. They do have a good amount of items I am interested in, however I am not 100% if I order from them again. Also, double check their return policy, always use your CC.
Dear Xuan, I sincerely apologize to you. We will definitely solve your problem for you. Please leave your mailbox at your convenience. We will contact you immediately. Or if you are inconvenient to leave your mailbox, you can send an email directly to our mailbox. （[email protected]） Please forgive me for the inconvenience caused. Our company need to communicate your needs with customers in good faith. We are waiting for your letter. Best regards :） From K & F Concept Team
The product was marked as "delivered" by the courier but nothing ever arrived at me. There is even a receipt with a signature which is not mine. I just want my money back or the product... but I'm losing my patience and feeling that I would get NOTHING in return. I can't say anything about their products because I just NEVER RECEIVED THEM. Is this scam or a joke? Communication with customer service takes ages and the responses never provide a solution. I'm extremely disappointed with the service I received. This is just not the way you treat a customer. The only good thing I got from this experience is that I bought a 30 euros filter for the camera instead of more expensive equipment that would have never arrived at me. I would never trust a company that just "fires and forgets". The deal ENDS when the customer receives the product they have paid for. Edit: After 2 weeks of back and forth I finally got a refund for the products. Such a shame that I never got it as they have very good reviews and look like good quality stuff. I would recommend buying them from a different webshop than the official K&F Concept.
Dear Pablo, I sincerely apologize to you. We will definitely solve your problem for you. Please leave your mailbox at your convenience. We will contact you immediately. Or if you are inconvenient to leave your mailbox, you can send an email directly to our mailbox. （[email protected]） Please forgive me for the inconvenience caused. Our company need to communicate your needs with customers in good faith. We are waiting for your letter. Best regards :） From K & F Concept Team
I placed 3 different orders for 4 adaptors and a tripod. The tripod arrived within 7-10 dates, but the adaptors never did, the tracking stopped once the packages hit my local countries. I contacted K&F a few times and always received an answer within 24 hours. After 2 months of waiting for the adaptors K&F suggested a full refund for the adapters, which was processed within 2 days. In short - great customer service -but the logistics side needs work. PS: Tripod is great quality and value for money.
Dear Sven, Thank you very much for your evaluation. Your support is our greatest motivation. We are now carrying on the ‘8th anniversary’ of the store. Many hot-selling products are now undergoing very favorable discounts. If you are interested in our tripods, filters, adapter rings, backpacks, watches, hunting cameras, etc., come and take a look. More surprise discounts are waiting for you~ Best regards :） From K & F Concept Team
It took a while to arrive but the 3 different Adaptors work great with the important objectives. Infiniti is found before the coresponding mark.
Dear Tom, Thank you very much for your evaluation. Your support is our greatest motivation. We are now carrying on the ‘8th anniversary’ of the store. Many hot-selling products are now undergoing very favorable discounts. If you are interested in our tripods, filters, adapter rings, backpacks, watches, hunting cameras, etc., come and take a look. More surprise discounts are waiting for you~ Best regards :） From K & F Concept Team
I bought something and it keeps saying processing. What does that even mean??
I ordered two camera lens adapters from K&F from their website. I did so intentionally as the reviews have indicated shipments have serious time delays considerably longer than indicated in the response received after making the purchase. I am only one day past the delivery date indicated on my order, but the tracking number I received appears to not be valid. I sent an email to the email address listed by the person responding to reviews posted on this page inquiring about my purchase. I am awaiting a response.
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