Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.
Reviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time.
However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.
No customer support! No way to cancel order. Suspicions business practices!
After placing and order I noticed that I didn’t need the item. So I went to the website to cancel it. There is no way to cancel and order. So I replied and contacted them through all email communication channels, but I never received a single response or acknowledgment. There is no way for me to request a refund. This is a very suspicious behavior or a company. I won’t be buying their products from their site. I fear for my data that I had to provide them as well.
Kentfaith 回复2021-05-19
Dear Navin,
Thank you for your feedback. We are very sorry that you are unsatisfied with your purchase.
Sometime the email will be bounced that so you did not receive the the email,but we are very glad that you can give us feeback.
Would you mind give us a chance to help you solve this problem?We hope that you can email us and provide the order id to check it.
Email: [email protected]
Sincerely sorry for the inconvenience caused by this order.
We will try our best to solve your problem for you.
Best regards from K&F Team :)
Ordered trail camera with SD card, expecting both to work together. They supplied micro SD card, which needs carrier to fit camera, but failed to supply carrier, despite several emails.
Finally resolved with offer of a discount.
Kentfaith 回复2021-05-19
Dear Richard,
Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us. Please provide us with the order number.
Email: [email protected]
Thank you.
We will try our best to solve your problem for you.
Best regards from K&F Team :)
After ordering, I had not received a notification from them. On the 10th day I emailed them and they said “oh yeah... the courier won’t deliver to pick boxes”. So, had I not contacted them they d never ship?
Now, it’s been a month and still I haven’t received the item. I emailed them and told them that I plan to return it for a full refund. They never replied.
Kentfaith 回复2021-05-19
Dear Andreas Georgiou,
Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase.
We are very sorry for the inconvenience caused by this order.As you know,we also hope that you can receive the package earlier.Could you email us and provide your order id to help you check the shipping status?
We will report to the logistics company your package. And ask the logistics company to start tracking your package.
Email: [email protected]
Thank you so much for your kindly understanding.
We will try our best to solve your problem for you.
Best regards from K&F Team :)
Take note, avoid this company their customer service is non existent they make it as difficult as possible to return products claiming high shipping costs they even had the nerve to suggest I gift an item to a relative or try to sell it to recoup my money. If your in the international supply business make sure you can afford to rectify your mistakes. I only ordered from these clowns because the website looked like it was from the uk , it’s not so beware , they will ignore your emails and then try to make it as difficult as possible and cost you money up front to return items. The website is inaccurate in description of items , you may not get what you order ,sizes of filters are wrong and I received completely the wrong size.
Kentfaith 回复2021-05-19
Dear gary,
Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused.
We are sincerely sorry that if there are not quality problem that the return shipping fee is paid by buyer.
We are willling to help you solve the problem when you need.Could you email us and provide the order number to help you solve the problem?
Email: [email protected]
Thank you.
We will try our best to solve your problem for you.
Best regards from K&F Team :)
I ordered the new carbon travel tripod. The order took 3 weeks to deliver and the box got deformed - there was no aditional protection - just the tripod, attached bag and paper box in a foil.
And the worst problem is the sloppy assembly - the first time I use the tripod one of the legs just came of.
Kentfaith 回复2021-05-19
Dear Katerina,
Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us. Please provide us with the order number.
Email: [email protected]
Thank you.
We will try our best to solve your problem for you.
Best regards from K&F Team :)
The web site says My order has been delivered at the wrong addres!
My address was correct! I didnt understand why this is happening!
But at the end of the day I did receive my order correctly.
Following discussions with Kent Faith I am pleased to update my review and say that a full refund has now been issued. All business experience problems and, at the end of the day the real measure of a business is how they respond to those problems.
Kentfaith 回复2021-05-21
Dear Mr Michael Knight，
Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us. Please provide us with the order number.
Email: [email protected]
Thank you.
We will try our best to solve your problem for you.
Best regards from K&F Team :)
Camera had not arrived after a month and customer service just told me it had been shipped but gave no expected delivery date. I had just initiated PayPal resolution process when it arrived. Haven’t tested it yet.
So ive researched the products from this company, and it usually get good reviews.
I made my first order, and the autofilling from apple didn’t fill in my apartment number. So fair enough I got an email that I had to send them my address correct. What scared me was that this was sent as a group email to about 20 people. Which I assume is a grand GDPR-violation. I could see everyones email, responses and they could see mine.
I sent a response with correct address in a private mail to them, and did not hear anything from the company in response. Neither did the package tracking update. However i got my products after one week, which is amazing considering its shipped from china to Norway.
Products also seems good.
Cant give 5 stars because of group email and bad tracking, but i would shop here again
I read various reviews before buying this kit and I must say I did not encounter the problems mentioned by other customers. But one of the ND filters I received was unfortunately broken during shipping. I contacted their customer service and they shipped me the new filter for free within two days! Good customer service! After several months of testing, I am very satisfied with these filters, and using them I can't find any degradation in my images.
Each filter is packed in a very beautiful black pouch. The filter holder is sturdy and durable. I would like to recommend this product to my friends!
I have an ND 400 that I use for waterfalls etc but do not always want to block that much light so was looking for something a little faster Maybe an ND16.
I have had variable filters in the past but have never been happy the dreaded Xs on the screen when you rotate or uneven colour cast across the screen.
I saw the K&F advertised claiming that you did not get any of thease issues so thought I would try and they are great, very even light reduction across the frame and no Xs.
I have the 77mm filter it is really well made there are stops on the rotation so it it easy to tell where the limits are, the frame itself is slightly larger that the 77mm so no chance of vignetting in the corners, the slight disadvantage of this is I can not seem to fit the filter with my hood in place but not a huge deal.
Highly recommended.
Finally it arrived but I m going to put a better puntuation because the content has the quality expected, but this company should have a better customer care service, because they sell good products
Kentfaith 回复2021-03-17
Dear Francisco,
Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps already reply your email dear~
Harriet: [email protected]
Thank you.
We will try our best to solve your problem for you.
Best regards from K&F Team :)
This is an update of my previous post in January 25th. I have ordered a set of filters directly on K&F website just before Christmas, it was shipped from China within 2 days, but the local delivery in France was quite messy, I never received this parcel, and the shipment status was eventually "not found" :-( I emailed to K&F aftersales service to complain, Harriet at K&F was very helpfull and after a few emails she arranged a new set of filters to be sent to me. I have well received after a few days the filters as per my initial order, the product is great :-) Nice packaging, good quality of filters (Square ND1000 + GND8), very convenient to use. All this to say that I would definitly recommand K&F products, and I just hope they can improve the logistics of their shipments. K&F products can also be bought through Amazon, which may be safer regarding delivery.
Kentfaith 回复2021-03-12
Dear Aline,
Thank you so much for your understaning.
We will continue to improve and enhance our products and services.
Have questions to communicate with us.
Harriet: [email protected]
Thank you so much for your kindly understanding.
We will try our best to solve your problem for you.
Best regards from K&F Team :)
I bought a tripod from them, took time to get to me. I got it with one foot damaged. It was bit hard to reach them or to connect them, however Once I found the right contact, I really appreciate how they handled my problem.
Their product are really good, would be better if their customer service would be more accessible in Australia as well.
Kentfaith 回复2021-03-15
Dear Prajwal,
Thank you so much for your understaning.
We will continue to improve and enhance our products and services.
Have questions to communicate with us.
Harriet: [email protected]
Thank you so much for your kindly understanding.
We will try our best to solve your problem for you.
Best regards from K&F Team :)
Ordered a tripod a number of weeks ago, sent to my address but didn't include my apartment number. It has now been returned to sender in China which will take even more weeks. I've sent a number of emails to amend the address. No reply. No phone number to contact them with.
Kentfaith 回复2021-02-01
Dear Daniel,
Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us. We will help you to resend the product for you immediately.
Harriet: [email protected]
Thank you.
Wish you peace and happiness in the new year 2021. dear~
Best regards from K&F Team :)
What is the deal with you guys not keeping us informed on our packages?? I ordered on 12/31/2020 and here it is 1/9/2021 and still nothing and no movement. Order still say processing but you took my money out??? Now I have a tracking number and an email that said it was returned??? I never returned it. Stop screwing with me also never got the name of the tracking company. I updated as star but I want more information please. Please keep me updated on the whole process so my package gets here safely!
Kentfaith 回复2021-01-11
Dear Amy，
Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us. We will help you to track your parcel for you immediately.
Harriet: [email protected]
Thank you.
Best regards from K&F Team :)
I have ordered a tripod and tried to cancel the order three hours later and ordered a bigger tripod (through the new year's sale) thinking it will be easy to cancel the initial order. There is no way to cancel any orders except via email. They do not respond to emails. I can not see how a warranty can be effective if simply you can not reach them. Comparing their customer care to Neewer, The other company has responded immediately to a sale query after I ordered a gimbal from their website. Very different level.
An update. Actually I received communication just after the new year's weekend and the order was cancelled and refunded. I am now waiting for the right tripod to arrive.
Thanks
Kentfaith 回复2021-01-04
Dear Sherief,
Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us.
Harriet: [email protected]
Thank you.
Best regards from K&F Team :)
I ordered the item on 2nd December. I paid an extra £10.10 for express delivery which promised 3-7 days delivery time. I needed the item by 10th December as I was leaving the country then. On 4th December they told me to expect a tracking email after 2 days. I was worried about this delay and told them that if it couldn't be delivered by 9th December they should cancel the order and give me a refund. I received a message from DHL saying it would be delivered on 15th December, 5 days after I'd left the country. This delivery time of 13 days is clearly way outside their promise and is useless to me, but they refuse a refund.
UPDATE - after leaving this review K&F contacted me and gave me a refund and a 10% off coupon. This is clearly satisfying, but a shame I had to go through this process to get it. I have added a star to the review to reflect this.
Kentfaith 回复2020-12-24
Dear Jasper,
Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused by the timeliness of parcel logistics. One of our customer care reps will be in contact soon to help your order refund for you.
Have any questions to communicate with us. Harriet: [email protected]
Thank you.
Best regards from K&F Team :)
Nd filter turned up! Was worried reading all these reviews!
Still recommend using Amazon or a company with physical K&F stock as it takes a while to come from China...
Good quality product none the less.
Have re edited my review after arrival!
K&F CONCEPT
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