Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.
Reviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time.
However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.
Misleading online information, suggests it is a UK company but is in China and poor aftersales customer service. I am writing on behalf of my mum who is not impressed and is still seeking a refund.
Kentfaith 回复2021-09-08
Dear Valued Customer,
Sorry for this issue caused.
Is it possible to update us of the order ID to find more of the information to make better help?
K&F Concept is specialized in design, research, manufacturing, and marketing of photographic accessories like lens filter, camera backpack, camera tripod, lens mount adapter,camera flash, light stand,trail cameras,etc.
and have our own warehouse in US UK DE FR ES IT CA JP AU etc for efficiently and quickly shipment.
So kindly please confirm more information with us to get this resolved.
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Jessica
[email protected]
Fighting for refund.....bought a track camera but it doesn't…
I bought a track camera but it doesn't record and am now in the process of fighting for a refund, their policy is return no questions asked I actually told them what the issue was and now they want videos of it not working, looks like I maybe contacting trading standards.Finally got in touch with a nice women, who got things sorted , won't be going to trading standards
Kentfaith 回复2021-09-08
Dear Valued Customer,
Sorry for this issue caused.
To save your time in the special COVID-19 period, usually we will make the refund without needing to return it back if is our product issue, so it may need your 2~3 minutes to confirm with us the exact product issue.
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Jessica
[email protected]
I recently purchased a lightweight carbon travel tripod BA255 from this company, the item arrived safely and quickly but within a few days of use one leg continually worked loose so that it just flopped around. I tightened the securing screws but the same thing happened again and again. I contacted the company and sent them a video of the loose leg and asked for a fix. They sent replacement screws but this really wasn't the solution. I eventually bought some blue medium strength thread locker which stopped them working loose. I now use the tripod regularly and find it works well. Another annoying problem has occurred, the small arm which is used to stabilize the tripod when it's windy has fallen out and lost whilst in use, the nut holding it in place was found inside centre tube. Again on my other tripods this nut is secured with thread locker so beware. Since writing this review the ball head fell off the centre column. I contacted K&F and it took several emails before I got a satisfactory answer. They would send a replacement part but I would need to pay postage even though the tripod was only a few months old. There are so many complaints about this tripod that K&F should take responsibility for a poorly manufactured unit and send replacements free of any charge.
Kentfaith 回复2021-09-06
Dear Valued Customer,
Sorry for this issue caused.
As the tripod leg is Spiral Type Lock way, here is the way to do that:
https://youtu.be/jZb6Fn6T_u0
but if you can not assemble it, please contact us to send the whole part to solve this.
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Jessica
[email protected]
Recently got present from uncle who bought these binoculars 20x50 . We tested them and they are not powerful like stated in advert on their website. They are like less than half of that and also not wide angle view. It's like looking down a toilet roll tube with small view and image is also distorted a bit, not good. Uncle doubts if they are even bak4 glass which we cannnot test. WE now given them to charity shop. He paid aroind £35 I think.
Kentfaith 回复2021-09-03
Dear Valued Customer，
Sorry for this inconvenience caused.
Could you please update us the order id and some images that show this issue?
so that we can check with our technical man and will offer solution.
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Jessica
[email protected]
Something in my order got mixed up so I wrote an email about it and they responded immediately and helped me every step of the way till it was solved. And after that it's only have been days and I already got my order.
Excellent service.
Kentfaith 回复2021-09-03
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
Placed an order two days ago from their UK website for goods worth £150+.
CC charged.
No sign of goods being dispatched.
No replies to email.
Update: Had a response to this posting within 24 hrs. The communication wasn't the best, probably due to translation. I hadn't appreciated that they were shipping direct from China. Still, whilst the reporting could have neem better up to dispatch, it was fine afterwards & the FedEx service they was rather good.
The packaging could have been better, but the contents all looks ok.
So, happy to raise the review to a 4. Will report back on how the items perform in due course.
Kentfaith 回复2021-08-30
Dear Valued Customer,
Thanks for purchasing from K&F Concept.
After checking your order, here is the information：
Payment time: 2021-08-26
Shipped time: 2021-08-27
Tracking number: 283068417597(shipped by FEDEX)
Tracking link: https://www.fedex.com/fedextrack/?trknbr=283068417597&trkqual=2459455000~283068417597~FX
Status： Sunday, 29 August 2021
23:59 GUANGZHOU CN
Arrived at FedEx hub
Estimated Time: 3~7 days
As you can see we shipped the item in time, as for your email replied. we tried to find your email on all our contact way, but no your information but just got this.
due to weekend we replied now, please contact us whether you got this information or not.
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Jessica
[email protected]
I have used several products from KentFaith and the quality is excellent. I have used a camera backpack, a tripod and ND filters. Definitely very cost-effective.
However, there are some issues that a Western customer needs to be wary of. Despite the Western sounding name the company is based in China. They usually ship from a local warehouse but if stock is low the shipment will be from China and may take some time. Although I have to say all my products, even the ones shipped from China, came quickly. If there is a problem with your product and if you expect a quick response and/or refund you might be disappointed. I had a problem with my tripod and it took several anxious emails and messages before the problem was solved ( the replacement part was offered for free but I had to pay the "shipping charge"). If you want to return the product they will only accept return to China at your own cost which means a hefty shipment cost and may not be worthwhile.
If this company can improve their customer response time and return policy, the company, in my view, with the quality of product they have, deserves a five star rating.
Go somewhere else FAST!!!!!!!
Terrible company
Rubbish products
Bad customer service
Never refund!!!
Be warned!!!
Kentfaith 回复2021-08-18
Dear Valued Customer,
We are sorry for the inconvenience caused to you。
Is it possible for you to update us more information of the issue you encountered, so that we can make accordingly help.
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Best Regards
Jessica
GO ELSE WHERE FAST!!!! DO NOT TRUST!!!
ALL 5 STAR REVIEWS ARE NOT REAL.
If I could I would give no stars!!!
Please, steer clear and never ever buy anything from this company!!! Go somewhere else FAST!!!
COMPLETE CHEAP RUBBISH PRODUCTS AND NEVER GIVE A REFUND!!!
STEER CLEAR AT ALL COSTS!!!
ALSO YOUR RESPONSE IS UTTERLY RIDICULOUS. YOU NEVER STAND BY YOUR PRODUCTS AND YOU NEVER GIVE A REFUND AND ALWAYS PASS THE BLAME!!!
THIS MAKES US NOT... I REPEAT NOT A VALUED CUSTOMER!!!
YOUR PRODUCTS ARE RUBBISH, YOUR CUSTOMER SERVICE IS RUBBISH, AND YOU NEVER REFUND!!! TERRIBLE TERRIBLE COMPANY AND AGAIN STEER CLEAR!!!
OK IF YOU ARE 100% GIVING CUSTOMERS SATISFACTION? ... THEN GIVE ME MY MONEY BACK!!!!!
Kentfaith 回复2021-08-13
Dear Valued Customer,
Thanks for purchasing from K&F Concept.
So sorry for this issue caused. to solve the issue, we need your cooperate to see the operation process, and then know the issue.
and the tuya APP have some help for connection. or please contact us back for setting steps.
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Jessica
[email protected]
Utter garbage. Advertise as a UK company and it takes 2 weeks instead from China. Trail cameras don't work out of the box, let water in and take terrible quality photos. Refund non existent.....it must have got wet, dry it with a hair dryer, switch it off and on again, it must be the batteries, JUST REFUND THE PURCHASE!!!! AVOID AT ALL COSTS
....and now want another £20 for postage returning it...... THIEVES
Kentfaith 回复2021-08-11
Dear Valued Customer,
Thanks for purchasing from K&F Concept.
Pls no worries, i am here to do help.
1. Most of K&F Concept SKUs' has stock in overseas warehouse, however, there will be out of stock sometimes due to high demand, this was also told in our FAQ.
According to our notice:
Q:How long is the delivery time? Why is the logistics time so long?
A:Dear K&F customer,We have warehouses in DE,UK,US,AU,CHN. We need to see what you are buying, and check the inventory of the warehouse where you choose to ship. Logistics delivery time depends on which country you are sending to. If the product you buy is in stock in our overseas warehouse, we will ship it directly from the local warehouse. But if the product you bought is not in stock in the local warehouse, then we will ship it to you from other warehouses. If the goods are shipped from a local warehouse, the logistics time is about 5 days. To ship from other warehouses, it will take about 6-13 days. Because of COVID-19, the efficiency of logistics will be slower than usual, please don't worry. I also notified the logistics company to deliver your package as soon as possible.
2. Product issue(water in, you may put in outside ，For electronic products, if they get wet by heavy rain, the electronic devices inside may be affected）: we checked your order is on June, K&F Concept has warranty for 30 days returns and refund, and 1 year warranty for repair.
your product is still in warranty time, so we asked to return back to repair it. but to save your time, we mentioned if you could pay for the shipping fee to get a new replacement, that is the best support we applied from our manager.
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Jessica
[email protected]
I bought a trail camera and SD card. The camera would not read the card and the camera damaged the card. The camera is not fit for purpose and has never been used. I have been given excuse after excuse. They told me to open up the camera to see what was inside!!!! I hav repeatedly asked for a replacement or refund. They are now saying it is past 30 days for refund. Most of this time has been spent trying to get them to do something. They have asked me to pay £20 so they can try to get another from China!!!! I am reporting them to trading standards and complaining to Sake if Ggids. DO NOT USE THIS COMPANY. They have now been sending me emails for days blaming me. I email,d them to advise that the camera was taken apart by a professional and the card extracted. The card is damaged, caused by the camera??? I have asked for a new card which I bought from this company and I will retry, they are telling me to buy a new card from them. The professional cameraman will look again once I get a new card from this company and advise if the camera is faulty. He thinks it is because the camera does not recognise that there is a card inserted. I am fed up getting the same response from this company who just day "send us £20" I will report this under the sale of goods act. I await their response. I challenge this company to post their responses on TustPilot DO NOT USE THIS COMPANY.
Kentfaith 回复2021-08-13
Dear Valued Customer,
Thanks for purchase from K&F Concept.
we are so sorry for this issue caused.There are many reasons why the card cannot be read, please cooperate with customer service to investigate one by one. If it is a product problem, please contact customer service for replacement.
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Jessica
[email protected]
I have bought a camera bag and sadly that’s not what I was looking for.
I have got in touch with the customer service and after 1month I finally received my refund.
Although my issue has now been solved, I felt the need to be honest and share the full story.
Kentfaith 回复2021-08-06
Dear Valued Customer,
Sorry for this issue caused.
We did the reply. please check if went to your junk mail.
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Jessica
[email protected]
My rating is 4 stars, yes just a downside on the delivery time, poorly explained on the merchant site, order placed on 11 07 2021 received in partial (2 packages) 1st: the tripod K&F TM2515T top quality, and the second package: Large DSLR backpack for camera 16.9 * 11.8 * 7.9 inches for laptop 15.6 "KF13.084, SKU.1601 K&F Concept SNJ51T Square ND1000 + GND8 + Square Metal Filter Holder Set + K&F Concept Professional Cleaning Kit for DSLR cameras and sensitive electronics setSKU.1646
The whole equipment is really of quality and well packed. everything is delivered in solid covers and frankly I do not regret the investment. I thought I would receive the complete set within 4/5 days to leave for a reportage in Brittany, and the second package arrived on 27 07. just a pity, the explanation is that if the ordered refs is not available in the US or EU depots it's direct departure from China, by plane of course but with the time of customs clearance + airport transfer at the source -->Paris well you take 8 to 15 days of delays. the quality is worth the waiting time
I recommend.Patience
François
The tripod, model KF09.086 I received, is a cheap Chinese product. The included manual is in Chinese and a google translated version of supposed English/German is included but makes no sense and is essentially useless. The product was damaged upon arrival. There are similar priced product with excellent quality and English manuals on the market. The head seems of good quality and it has some clever design features that makes it flexible, But it is so lightweight that is just becomes unsteady for larger DSL cameras with lenses.
Kentfaith 回复2021-07-29
Hi Bo Bennike,
Thanks for purchase from K&F Concept.
Here i am helping to do explanation of the issue you encountered:
1. Use manual: yes tripod manual comes with Chinese and English, but for helping to understand better, we have some video for help, which will help to solve the issue more efficiently
2. Damaged issue: Is it possible to send us some images that show the defective issue? we will check what's wrong with it and will do further help
3. Steady issue: for large DSLR cameras, We suggest to hang some heavy thing on the hook,the center column also has a hook to hang weight on to lower the center of gravity on this tripod to make it more sturdy and less prone to vibrations which is awesome for photography where you take long exposures.
For telephoto lens, we do suggest you could use one telephoto lens bracket that could be attached to the tripod to increase its stability.
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Jessica
[email protected]
Thank you for your quick response regarding my damage tripod, I have received and installed the new parts on my tripod.
much appreciated.
Ketut Suwitra.
Ordered a outdoor wireless camera on the 05/07/21, paid for express postage, still waiting for my product. I was told PO BOX address does not work for them, gave them my home address…..which delivers to my PO BOX, now being told won’t arrive until approximately 27/07/21. Wouldn’t dnt it be great if we could charge the sellers for excess waiting time and false advertising about express postage. I think the most disgraceful part it’s that this is meant to be KF Australia as advertised, but literally no contact info for anyone in Australia, all HongKong/China. Next time will just buy via eBay, atleast then a poor review will have some merit. Poor service, poor response times, poor mailing, overall pretty disgruntled.
Kentfaith 回复2021-07-19
Dear Valued Customer,
Sorry for this issue caused.
Here please allow me to do explanation in two minutes:
1. address issue:
we noted from logistic side that like PO box address is easy to be lost, will be better to get more detailed address, for such kind of expensive item, need to be more careful, as parcel lost issues were happened all the time
2. KF Australia issue:
Yes we do have warehouse in Australia, But not all products are in stock in Australia, because K&F Concept has tens of thousands of SKUs, most pop products has stock there
3. service: we provide FB/email/phone for emergency contact, you can check in our website.
please update me the order ID so that i will check what's going one and will offer more helpful solution.
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Best Regards
Jessica
[email protected]
I bought a ND filter for my lense on the 22 of May and never arrived.
I started my claim 16 of June. They ask me to wait patiently and I did. I had to claim again after no having any news.
Finally after a few times trying 7 of July they told me that they were getting the refound.
They resolve the problem at the end and reply at every message. But the communication was slow and only by email.
Kentfaith 回复2021-07-19
Dear Valued Customer
Thanks for purchasing from K&F Concept and sorry for an unpleasant shopping experience left to you.
After checking all the communication with us. the issue is that the parcel was lost transportation.
as logistic also needs some time to check with overseas shipping service to see what happened, so cause the delay solution.
and refund was done to you, please check.
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Best Regards
Jessica
[email protected]
Hopefully I will get an answer from this company. Waiting for 3 weeks, wrote 4 emails. My parcel is not tracking, no feedback, appeared to be German, but saw it is Chinese. DON'T RECOMMEND BUYING FROM THIS SHOP
Kentfaith 回复2021-07-14
Dear Valued Customer,
Thanks for purchasing from K&F Concept.
Sorry for this issue caused. we checked the communication that just found your email in our junk mail.
had replied, please check.
Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved.
Please be assured that we are always standing behind our products.
Best Regards
Jessica
[email protected]
The product (KF SA254T1 tripod) I got, works fine. I do not think it will last ten years when it will be used heavely every day, but for les than 100€ it will be fine for regular use.
The logistic tracking system and the way to reach K&F can be greatly improved.
The FAQ states that they have warehouses in DE,UK,US,AU,CHN. In my case (Belgium) DE and UK would be the closests. I suppose that the product was not in stock, because I got a tracking link showing it was shipped from China.
After their Logistics Tracking system showed for 3 days that the product was in transit in a Belgian City, I emailed customer service to inquire when the product would be delivered.
I got no answer so the next day I inquired by WhatsApp, Messenger and by email to 'gearfocus'.
Someone responded by Messenger and the person gave a tracking link from the Belgian Postal Services. With that link I could see that the product was delivered an hour before I got the link.
Hours later I got the response from 'gearfocus':
"After we check your shipping status, it shows that your package is on the way. Please check: (link)
It will take 7- 15 working days to receive it.
Please kindly wait for it."
One thing is very clear, there is NO feedback between the Logistic Tracking Sysytem of K&F and the local Postal Services. Because the tracking System of K&F states that one day after the delivering of the product, the package is still in transit in the Belgian City.
In my view they have 2 options: either they email the link from the local post services or they incorporate the link from the local post services in their Logistics Tracking system.
K&F CONCEPT
Kentfaith UK
Kentfaith DE
Kentfaith
Kentfaith FR
Kentfaith DK
Kentfaith
Fyndiq