Ring broken but after-sales service reactive
A clamping ring broke after a few uses. However, the after-sales service was very reactive and sent me back this new part within a few weeks.
关于 Kentfaith
数据更新- 网站
- kentfaith.com
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 226 条评价
- 差评回复率
- 88%（204/232 条）
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商家自述
Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.
以上内容由商家自行提供，未经平台核实。Kentfaith靠谱吗？
Kentfaith（kentfaith.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 579 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 34% 打了 1 星；商家回复了 88% 的差评；评价主要围绕产品、质量。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time. However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
They got in touch
They have very quickly responded to this and contacted my wife who placed the order. They are processing the refund. I do wish their site had an obvious way to contact them without going through Facebook. I thank them for their rapid response.
Kentfaith 回复2021-06-25
Hi chris Robinson, Sorry for this inconvenience caused. Tried to find your order but in vain, please update to us for help. and please check whether you placed order for 2 items by mistake. anything wrong we can do refund, please no worries. Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved. Please be assured that we are always standing behind our products. Best Regards Jessica
Update: GOT MY MONEY BACK :D
After an initial lack of communication, no package and being able to get in touch with Jessica (from K&F) through here and later via e-mail. I can say I am happy with the outcome. Jessica was always very respectful through everything. I requested a refund, no questions where asked, and they refunded everything.
Kentfaith 回复2021-06-25
Hello there, So sorry for keeping waiting. email replied before by our customer service, and updated you that the parcel was abnormal due to Puerto Rico address, here is the information: https://t.17track.net/en#nums=1ZE356F80317701821 may need your help to contact UPS phone：001-800-877-1497 or 001-800-742-587. if still nothing, please contact back for solution. Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved. Please be assured that we are always standing behind our products. Best Regards Jessica [email protected]
Poor, unresponsive, Chinese
Ordered a pair of binoculars and after waiting two weeks I emailed to see where my order was up to as the tracking link was unable to tell me anything, I didn't receive an answer to my email so I asked for my money back, no reply to that too, I'd seriously avoid using this company, if I knew before hand it was Chinese I'd never of bothered
DO NOT BUY FROM THIS COMPANY
I purchased some binoculars from this company which were worst than useless. Site aims to appear as if UK based but based in China. I've received no refund or even a return mailing label despite sending photos as requested, chasing twice......
a screw problem with the tripod patina…
a screw problem with the tripod patina which did not come into contact with the case and therefore unstable case. After contact with K&F a solution has been found K&F will send me a shorter screw so problem normally solved thank you for their service and quick reaction.
It’s been over year since I make my…
It’s been over year since I make my order, from last email contact good few months (Feb 2021) no refund, no items. For me rating here should be below zero. Avoid them at any cost, worse company ever, don’t believe in their marketing bla,bla. Save your time and health and buy somewhere else.
Kentfaith 回复2021-06-21
Hi han li， Sorry for this issue caused. Could you please confirm if your order is ：KF-ORDER-0-70976？ i see the parcel was delivered, could you please confirm with me what's the issue for refund? pls no worries, i am the new customer service supervisor of K&F Concept, kindly please confirm with me back to solve this. Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved. Please be assured that we are always standing behind our products. Waiting for reply. Jessica [email protected]
I ordered trail cams
I ordered trail cams. They do not send to my phone so I need to return them. I have emailed 4 times. No response. DO NOT BUY FROM THIS COMPANY. NO CUSTOMER SERVICE. NO RESPONSE.
Kentfaith 回复2021-06-15
Hello Ada Butler Hall, Sorry for this unpleasant shopping experience made to you. I am the new customer service supervisor from K&F Concept, and this issue has been highly valued by our boss, Customer service training is a must and our boss has placed a high priority on this issue as K&F Concept needs to grow in the long term and this will not be possible without the word of mouth and trust from you. Tried to find your orders but in vain, so unable to know the previous communication, could you please contact me: [email protected] for more help? Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved. Please be assured that we are always standing behind our products. Waiting for reply. Jessica
Don't follow through with their promises
I placed an order with them on 20/04 realised I ordered the wrong item. I contacted them to ask if I could cancel the item. They responded to say the will cancel the order for me. I am still waiting for the order to be cancelled and refund to be processed.
Kentfaith 回复2021-06-15
Hi Richard, Sorry for this inconvenience caused. Could you please confirm the order ID to me? so that i can check what's wrong during our communication, please no worries, we will be here to make help until this issue is resolved. Best Regards Jessica [email protected]
Kent Faith have no customer service
Kent Faith have no customer service, they email with promises of help, however here I am two months later having been contacted by various KentFaith employees promising to sort out the fact that the tripod I bought does not fit my husbands camera. I could send it back but the cost of shipping negates the cost. I say again awful customer service , don’t use this company!
Kentfaith 回复2021-06-23
Dear Valued Customer, Tried to contact you for solution but get no reply, please check your email, and our email is: [email protected]
Terrible company, and terrible smartwatch quality
Awful.... Do not buy from. Brought a smart watch, looks nice, but battery lasts a day even when not in much use. Tried to return. The response from customer service was...... We are KF quality products, it maybe a good gift for you to send to your friends or family, so how about you resale ? I've never hear of anyone telling me to give it to someone else as a gift or try to sell it. Told them I wanted a full refund and they just ignored me, multiple times. Absolute rubbish company.
Kentfaith 回复2021-06-07
Dear Sam Hawksbee, Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us. Please provide us with the order number. Email: [email protected] Thank you. We will try our best to solve your problem for you. Best regards from K&F Team :)
I ordered a tripod from this company in…
I ordered a tripod from this company in March. Didn't use it as we were in lockdown until recently and when I tried to return an extended leg it stuck solid. I have sent numerous emails to this company and they asked for photos. Sent them photos and they have now eventually asked me to send a video! Since then have sent many emails as see no point in sending video of a stuck leg. I cannot use this tripod, I wanted a replacement or refund but since my last numerous emails, no reply!!!! Customer service is non existent and I am so angry that I cannot use an item which is not fit for purpose. Please be careful of using a company with no after sales service.
Kentfaith 回复2021-05-27
Dear Ant Williams, Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us. Please provide us with the order number. Email: [email protected] Thank you. We will try our best to solve your problem for you. Best regards from K&F Team :)
35 days after I ordered a kit and still…
35 days after I ordered a kit and still nothing... what is this kind of delivery services ? Not even sure to get at some point....
Kentfaith 回复2021-05-25
Dear Maxime Roux, Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us. Please provide us with the order number. Email: [email protected] Thank you. We will try our best to solve your problem for you. Best regards from K&F Team :)
Sick and tired of trying to chase up an…
Sick and tired of trying to chase up an order from these useless *****. My order was direct from them but package tracing went back to Amazon! Contacted them directly on 3 occassions and have so far been given a stiff ignoring. Arrogant and useless, steer clear.
Kentfaith 回复2021-05-24
Dear Paul Volante, Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us. Please provide us with the order number. Email: [email protected] Thank you. We will try our best to solve your problem for you. Best regards from K&F Team :)
The K&F nightmare continues
Having sent a mountain of emails just to find out how to return an item, I am now experiencing the same problem with getting my refund for the item they received weeks ago. K&F is the Leonardo DaVinci of bad customer service. It's so bad, it's almost admirable. The sheer effort it takes to suck this much is damn near impressive.
Kentfaith 回复2021-05-28
Dear Roy Keane, Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us. Please provide us with the order number. Email: [email protected] Thank you. We will try our best to solve your problem for you. Best regards from K&F Team :)
AVOID AT ALL COSTS!
**UPDATE** After their attempt at making it look like they actually have customer services and saying that ‘someone would be in touch’ shock horror, nothing. Utter rubbish!!! STEER CLEAR OF THEM AVOID AT ALL COSTS! I purchased a tripod for £68. I waited for it to be delivered, no notification as to when to expect it. After contacting the company on their ‘customer services’ the reply I received was a screenshot of their system saying it had been delivered, I can assure you it wasn’t! I have emailed this company multiple times and have either been ignored or received shocking levels of customer service responses. I received no note through my door that a delivery attempt had been made, I have received no apology from K&F and have not received a refund. If you have money to throw away on products you will not receive then by all means order from them. However, if you work hard for your money and like to spend it on products that you will be able to use, then shop somewhere else! CON!
Kentfaith 回复2021-05-21
Dear Emma German, Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us. Please provide us with the order number. Email: [email protected] Thank you. We will try our best to solve your problem for you. Best regards from K&F Team :)
Jeg bestilte (og betalte) et UV filter…
Jeg bestilte (og betalte) et UV filter for snart en måned siden, og har stadig ikke modtaget det. Jeg har emailet dem tre gange, men har endnu ikke fået ét eneste svar. Gør jer selv den tjeneste, at handle et andet sted, med mindre I nyder risikoen at miste jeres penge. Jeg er sikker på I kan finde det I søger et andet sted. Ordered (and paid for) an UV filter almost a month ago and still have not received it. I have emailed them three times now, but still no reply at all. Do yourself a favour and stay away from K&F, unless you like risking wasting your money. I am sure you can find a better supplier out there.
Kentfaith 回复2021-05-28
Kære Mikkel, Tak for din feedback. Vi beklager meget at læse, at du er utilfreds med dit køb. Vi beklager ulejligheden. En af vores kundeservicemedarbejdere vil snart kontakte dig for at hjælpe dig med at løse dette problem. Håber du kan kontakte os. Giv os ordrenummeret. E-mail: [email protected] Tak skal du have. Vi vil gøre vores bedste for at løse dit problem for dig. Med venlig hilsen fra K&F Team :)
Still awaiting a response for a faulty…
Still awaiting a response for a faulty action cam, I asked for a refund and have not had a response, I recommend avoiding this company
Kentfaith 回复2021-05-21
Dear Martin Standring, Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us. Please provide us with the order number. Email: [email protected] Thank you. We will try our best to solve your problem for you. Best regards from K&F Team :)
I notice that there are more customers…
I notice that there are more customers that have had the same problem as me. I ordered a tripon/monopod from this company. I waited a while for a delivery and notification of delivery and eventually used their tracking system again to see where my order was. The tracking stated that they had delivered two packages on different days. However, I had no notification of a delivery or who was delivering my order - no date to expect, nothing. Basically, I have not received the tripodmonopod which I paid 98.99 for. When I contacted the company they refused to issue a refund and said nothing about replacement good or comment on non-delivery. They offered me a 5% refund. I have emailed back stating their offer is not acceptable and to either deliver the goods or refund me in full. I have had no response as yet. I am very upset to see that I am not only person that they appear to be conning people out of money. And, yes, if you have money to throw away, this seems a good company to be able to do that!
Kentfaith 回复2021-05-21
Dear Sandra Ward, Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us. Please provide us with the order number. Email: [email protected] Thank you. We will try our best to solve your problem for you. Best regards from K&F Team :)
My wife bought me one of there tripods…
My wife bought me one of there tripods for my birthday, she ordered it on express delivery, with what it says on there website about delivery time it should taken a max of 5days. 3 weeks later after my birthday it turns up. The packaging and box looked liked it was pull out of the reject box, once open it wasn t very well put together with all nuts and bolts screws ect weren't even finger tight, no tools to tighten, so had to go buy a Allan key to put together. Once this was done one of the leg is stupidly hard to get down and put up. The centre coloumn comes out but extremely hard to get back in broken plastic thing. Complained threw there website Facebook and Instagram pages and nothing but empty promises of someone getting in contact to resolve this issue and nothing. Once got an email we replied to and low and behold no answer. Nothing from this company. Once this company has your money they don't care about you or any issues you might have with the product they give you a money back guarantee and replacement guarantee but can you get hold of anybody to listen and help NO YOU CAN T . I used to use this company stuff a lot filters tripod s ect I will never be buy anything from this company again they have robbed our money as far as I am concerned, I am still going to have to buy another tripod and we still out of pocket and no birthday present. So so so so disappointed. You then get comment like below you answer it and nothing.
Kentfaith 回复2021-05-19
Dear Gregg, Thank you for your feedback. We are very sorry to read that you are unsatisfied with your purchase. We are very sorry for the inconvenience caused. One of our customer care reps will be in contact soon to help your solve this problem. Hope you can contact us. Please provide us with the order number. Email: [email protected] Thank you. We will try our best to solve your problem for you. Best regards from K&F Team :)
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