Kentfaith

Releaf Pharms美国 · 写过 3 条评价 · 发表于 2021-10-25

Worst Camera Ever!

Update: Motion detection only working sporadically. Can't even watch the deer! What a complete waste of money! After getting ripped off so badly by this company, I am going back to Arlo cameras. I have had my current Arlo cameras for 3 years and they work EVERY TIME! Update: Motion detection on this camera only senses people and animals. I am moving it to my back pasture so I can watch the deer. It is completely useless as a security camera. Anyone can drive on to my property in a vehicle undetected. What a complete waste of money! Update: I changed Internet providers today. In order to connect this piece of crap camera, I have to delete it in the app and rescan the code on the camera with my phone. Easy enough, unless you have it mounted and screwed in! This has to be the worst camera on earth. It's cold out and I have to go outside, unmount the camera, scan the code, remount the camera! Save your money and buy ANYTHING BUT THIS EXPENSIVE BRICK! Update: We had a hard freeze last night. The camera lense is glazed over this morning making it even more useless. Save your money and stay away from this crap! The company offered me $20 to remove my negative review. HaHa. How insulting. I'm going to keep posting until I get my $120 worth! Update: Moved camera closer to router. Showing 90+% wifi. Drove 5 feet in front of it today leaving for work. Nothing. The camera is working less and less. Save your money and stay away from this crap! Update: Today I had a giant Fedx truck pull down my driveway 5 feet in front of the camera. Nothing! Motion detector did absolutely nothing! All the Arlo cameras detected the truck! Save your money and stay away from this expensive brick! I currently have older Arlo cameras. I bought one $119 outdoor 360 solar camera thinking I was upgrading. Big mistake. Horrible picture quality. The camera is 360, but only if you move it manually in the app. It does not rotate with motion detection which pretty much defeats the purpose of 360! The motion detection only takes a snapshot. It does not even take a 10 second video. You better know the person in the snapshot because the picture quality is grainy and horrible so you won't be able to identify anyone caught on the camera. Wish I had spent my money on another Arlo. Much, much better quality!

Ian Archer英国 · 写过 28 条评价 · 发表于 2021-10-23

Great Product

After an extended wait for delivery the tripod arrived, which is fabulous. K&F refunded the delivery charge and kept me informed of what was happening.

Good stuff

Pretty fast shipping, good product

Purchased a camouflaged hunting camera

Purchased a camouflaged hunting camera. It took over a month to arrive. Came without any paperwork whatsoever.The camera had no identifiable markings and did not work. There was no return address and they would no allow me to send it back to them. They did not offer a refund. Buyer beware. The response from them was the same as original, worthless support, they can’t even tell when you give them the order number what they sent you. Again the only return address I had for this company was in China. I sent the camera to the address on the package cost (100 dollars not counting insurance) the address was not valid and now the package is on a container ship should recieve it back within a yr or so. When I get it back i will hit it what a sledge hammer and be done with this whole sad affair. I would give them zero stars but there is no option for that.

good

i waited too much compared to what is written in the website but the product is really as i thought

Do not buy from them

So after numerous problems with this company and a scathing review on Trust pilot, this is the email I had from this company. I got my refund, but they didn't ask me not to post again....DO NOT BUY FROM THEM, ok,we will refund to you. It will take 3-5 working days to receive the refund. The refund will be returned back to the account you pay for this order. Please kindly help us remove the feedback when receive the refund. Thanks Customer satisfaction is always our #1 goal. We will help you until your issue is fully resolved. Please be assured that we are always standing behind our products. K&F Concept Customer Service Team

Ric Tilbe英国 · 写过 41 条评价 · 发表于 2021-10-14

A honest company

I bought one of the wildlife trail cameras advertised on Gearfocus website. Unfortunately it did not function as expected. Now, in Gearfocus's favour they did their utmost to get the thing working but to no avail. Thank you for trying so hard. Being an honorable company they did refund my money when it became obvious the camera was faulty.

Waiting for item to appear to no avail…

Waiting for item to appear to no avail . No contact whatsoever . Led to believe that they have a branch in Ireland . "In Stock " means we have it in China . They are a joke .

Awesome product, aweful delivering

Ordered a bag from K&F webstore in september 2021. They shipped it via a chinese company (Yuntrack) Few days later, Yuntrack indicate that my package was delivered to a neighbor, but i received no notification in my letter box and i have 150 neighbors in my building. K&F tried to help me but nobody knew where was the package. After a few days, still searching, I found out on the Yuntrack details of the shipment that the package arrived at some point at ColiColi Hub. Searching on the web about ColiColi and found out it was a French delivering company. I called them and they told me my package was in a store next to my building. (So if I didn't find them, I would never know where was my package). I called the store and they laughed because it's a driving school and they don't receive package. I called ColiColi and they said they will investigate and send me a picture of the package delivered. I noticed a little black window grill on the picture. I go to all the stores around my place to search for that little black window grill. I find the grill in the driving school. The owner asked me why i was there and i said i called earlier about my package, they laughed but i can see it here in their store. In the end, ColiColi delivered my package in a company who had no idea they had my package. It was mixed with their own package for them. With no research on my part, the package was lost for sure. So I would give 5 stars to K&F for the product (the bag is exactly like expected) and the support all along, but I would give 0 star to the logistics. They have to change the shipping company, or at least the shipping company when the package arrive in France (better go to Laposte, DHL, UPS, Collissimo, MondialRelay).

James Grove英国 · 写过 20 条评价 · 发表于 2021-10-12

Great service

Great service, but alas I didn't realise that they ship from China, which meant a delay in the goods arriving. But apart from that great product and great service. Finally delivery made by Myhermes. Thanks

Very responsive

Needed to contact the company who responded swiftly and resolved my queries to my satisfaction.

good followup of the order

I ordered a converter for the camera…

I ordered a converter for the camera lens and it has been a week and the item hasn't arrived. The online tracking stopped in China and haven't been updated for three days. The company information is very misleading as the item was shipped from China! I wrote twice but still haven't gotten a reply. Update: I got a reply from them after three days and was told the item is in transit. They sent me a different reference number for the transportation and said because this item was out of stock in the UK, they had to ship it from China. However, nowhere on their website indicate it was out of stock. And from previous reviews, their stocks were shipped from China. The misleading information, blatant lies and the long silence after email inquires just mean very bad customer service.

Carbon tripod

I bought a carbon tripod thinking the seller is located in the EU or GB. It turned out to be in China since this was where the package was shipped from. Unfortunately, after arriving in Frankfurt and being loaded into the delivery truck, no further status messages came through, probably meaning "lost on delivery". The customer support answered relatively fast but wanted to wait longer for the package to arrive. 6 weeks later I was able to convince them to send another item which arrived 10 days later. The tripod is well build and very versatile. Good buy. Customer support could be improved but it was not their fault that the package got lost. But: do not make people think you are a UK or EU company.

customer service

I was pleased with the customer service. The only thing that could have made my experience better is if they would have paid for shipping of my replacement part.

I won't be using K&F Concept again

When I bought the tripod, it was listed as in stock... it was in stock but in China, not UK as implied. My camera fell off the fitting twice so I tried to return the tripod as faulty but they refused to give me an address to return it to. Had to open a Paypal dispute to reach a conclusion. Take their claim that 'Customer satisfaction is always our #1 goal' with a pinch of salt.

Good products and quality

Good products and quality. I ordered a tripod and a nd filter. Be careful with the paint of the tripod which can be easily scrubed with shocks, unless this, no bad points to notice. My nd filter was not delivered because of an error but the after-sale service sent me one after i contacted them without issues.

Marc Charette澳大利亚 · 写过 1 条评价 · 发表于 2021-09-16

You get what you pay for. We'll see how long this tripod lasts.

So I just received their big 2.4m tripod and overlooking the build quality. Not impressed. I should have known better. There are simply too many cheap plastic parts on this tripod. If it lasts me more than 1 year I'll be shocked. In fact, I'm a bit concerned about putting my camera on this thing (probably will only use with older bodies just in case). The O rings are made of cheap plastic and when you flip the centre column around, that O ring just falls off. If that thing goes missing (easily blow off in the wind if you flip it outside, you'll have a tripod that would be better as a (useless) boat anchor. If you earn a living doing photography, this is NOT an investment. It's a liability waiting to collect its claim. Oh well... lesson learned. Stay away from just about anything advertised on FB.

Vanessa Taylor英国 · 写过 41 条评价 · 发表于 2021-09-15

Avoid Avoid Avoid

I bought 2 trail cameras which wouldn't work with the app. They refused to give me the return address and insisted on technical support helping me. I just wanted to send it back as I didn't find it or the app user friendly, and I'm fairly tech savy. They basically held me to ransom as they continuously broke their own policy 'no reason 30 day return' and refused to allow me to return the cameras.

I bought a security camera it didn't…

I bought a security camera it didn't last connect to my wifi for a half a day ask for help from the website no luck and took out my other cameras out that I have online.