Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.
以上内容由商家自行提供，未经平台核实。Kentfaith（kentfaith.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 579 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 34% 打了 1 星；商家回复了 88% 的差评；评价主要围绕产品、质量。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time. However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I had a problem with a purchase from them. They refunded my money.
Dear Valued Customer, Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service. Not sure what's to get for the new year? Check out this photographer's wishlist: https://www.kentfaith.com/activity_photographer-new-year-gift-guide New Year, New Gear
Customer support really helped me out on a technical issue! Nothing beats trustworthy customer support!
Dear Valued Customer, Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service. Not sure what's to get for the new year? Check out this photographer's wishlist: https://www.kentfaith.com/activity_photographer-new-year-gift-guide New Year, New Gear
Hello the tripod arrived in damaged packaging and damaged pan and tllt head. After a lot of message toing and froing the new head arrived and it is fit for purpose. THANK YOU EVENTUALLY. Please check your communications are understood. Tripod is now good, thank you.
Dear customer, Sincerely sorry for the inconvenience caused by this order. We are sincerely sorry that the package has been transported for a long time, as well as the violent transportation of the express company, the package will inevitably be damaged. We also happy that you have receive the accessory to replace the issue part. If there is any question that we can help you solve it until the problem is solved. Would you mind contact us email to help you solve it? [email protected] Hope to hear from you soon. Thanks
K&F is not refunding lost delivery. I purchased 2 filters beginning Dec-2021 and they where never delivered to me. I asked K&F to take responsibility for this or to prove the delivery showing me the delivery signature/document. Instead of taking responsibility about the pacrcel service (chosen by K&F), K&F is continuing to bounce back my request of being refunded or to deliver the purchase with a parcel service that proves delivery (upon signature of the buyer). It was a first purchase DIRECTLY by K&F and for sure the last one.... in case I'll purchase via Amazon that has a much more serious customer care and policy of delivery.
I have edited my first review after initially assessing my customer experience as 1 star. I never received my initial order which was apparently 'lost' by the UK courier. I have now received a replacement order. I am very pleased with the product thus far and they appear to represent exceptional value. After the non-delivery of my original order I agreed to a re-ship of an 'amended' order due to an unexpected new lens purchase with a bigger filter thread. I understood this to have been agreed but it appears not as my original order was re-shipped which was disappointing. To conclude I believe K & F Concepts products present good value. However, I found the customer experience to be a bit frustrating when things go wrong.
Dear customer, Sincerely sorry for the inconvenience caused by this order. After we check the shipping status,we are sincerely sorry that the package is no updated after Dec 23 In this cases,we have opened the cases to check your package,and still wait for the reply from our shipper. Don't worry that if our shipper confirm the package is lost that we will arrange to reship or refund to you. Because of COVID-19, the shipping speed will be slower than usual. If you have any question,please feel free to contact us. Email: [email protected] Kentfaith Concept Customer Service Team
Description was wrong I wanted a lightweight tripod to fit in back pack they offered a five dollar refund. Terrible customer service Nearly a month to respond...shows you all you need to know about their service..
Dear customers, Thank you for shopping at K&F Concept. We accept returns if you do not like the tripod. Please contact us by email: [email protected] Then send us more order information. We will help you solve your problem anytime, please don't worry. Sorry for the inconvenience caused by this order. Best Regards Kentfaith
Never buy from K&F Concepts. “No Reason Returns”, “free shipping” are misleading, at best. I asked to return an unwanted item (gift). Here is what I was told, copied from their email: Yes we do accept returns. We do have 30 Days Return Policy According to our 30 Days Return Policy & Conditions, for returns caused by the buyer, returned shipping cost will be borne by you,and bear customs duty that may arise.thanks for understanding. You can check it on the return item. But the products you ordered are not of high value,and the return fee to china may be higher. Or I have a suggestion, this (removed link) product is actually available for your use in some occasions,just wondering whether you are willing to keep it, no matter is a gift or resell;and we can offer $10 discount if you are willing to keep the product. So, I can pay to ship it to China, pay all duties and customs, and maybe one day, see a refund that will never equal my return cost. I exchanged multiple emails request to return to a US address. No avail. They reminded me that I was not authorized to ship anywhere without their permission. They were always polite. They were never customer-oriented or satisfying. Deceptive practices. NEVER buy from K&F Concepts. Just my opinion.
Dear Valued Customer, Thanks for purchasing from Kent Faith. Yes, we do accept returns, here is the returning address: Receiver Name: yangyupei Phone:+86-18973559882 Address: 5th/F, 1st Building, Mengliyuan Industrial Park No.146 Yousong Rd, Longhua District Shenzhen City Guangdong Province 518109 China Please note: ①Returns must include all accessories ②Items must include original packaging ③For non-quality related warranty claims, buyer is responsible for shipping costs ④For non-quality related warranty claims, Kent Faith refunds the cost of the product itself ⑤Returns may be rejected if items do not meet the above requirements。 And update us following key information: ①Returning tracking number ②Tracking website ③Please declare it as $10 ④Please do not ship with express shipping like TNT DHL FEDEX, which will generate custom fee, please ship with regular mail. we will issue the refund once get the parcel, thanks for understanding. For more help needed, please contact us back. [email protected] Sorry for any inconvenience caused. Best Regards
All seems well. Delivered what they said, and quickly provided an invoice when requested. No problems
Dear Valued Customer, Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service. Not sure what's to get for the new year? Check out this photographer's wishlist: https://www.kentfaith.com/activity_photographer-new-year-gift-guide New Year, New Gear
fake.do. not purchase.
Dear Customer, We have checked the email,seems that you want to change the address. Changing can be processed for any order as long as they have not been shipped. but to ensure buyer can get the parcel asap, we usually ship the parcel in the same day. After checking on our order system, regret to tell that your parcel was shipped out with following information and is too late to modify it: Tracking number: WU591706284GB Tracking website: https://www.17track.net/en UK Royal Mail: 08457 950 950 or 03457 740 740 When the package arrives at the destination, the local courier may contact you via the phone with a text message or email, and you can communicate with him about the specific delivery details. Sorry for any inconvenience caused. You can contact us here if you has any problem. [email protected] Hope to hear from you soon. Thanks
Worst of the worst I ordered a tripod, funny part begins that you have to find out yourself by using a third-party tracking platform for who is delivering your parcel when it reaches the UK as there is no info from Yun Express. Anyway, Royal mail lost my parcel (misdelivered) apparently because K&F Concept chose no signature required. Got lost parcel reference from Royal Mail which I have provided to K&F Concept as it is for them to make claim against Royal Mail and yet K&F Concept refuses to issue the refund but offers to buy another tripod with a 50% discount. What a joke! After endless emails with K&F Concept, I came to the conclusion they are either ignorant of the existence of the duty or they use a translator to communicate in English as their reply doesn't make any sense at all. In the process to take legal actions. UPDATE TO THE REPLY: I have stated in my previous email conversations I was not at home at the time Royal Mail claims they have delivered the item, but you obviously decided to ignore that!!!
Dear customer, Sincerely sorry for the inconvenience caused by this order. After we check your package shipping status,it shows that your package was delivered. Please check: https://t.17track.net/en#nums=YT2133321272155283 If you do not receive the package that we suggest you can contact with your local post office to check it Here is the contact information： Contact number RoyalMail 03456000606/03457740740 Tracking nubmer WU450548498GB If the package is lost that you can ask your post office provide the package lost proof to you,and we can reship it to you for free or arrange to refund If you have any question,please feel free to contact us. [email protected] Hope to hear from you soon. Thanks
Well, there is a lot of misinformation when it comes to KF concept. Customers are being mislead to where their item is shipping from. I have been waiting for my item which was supposed to take up to 15 days for delivery and still MIA. The shipping company is YunExpress and the tripod has been released by custom 6 days ago. After that there is no update to where and which other delivery company is taking over. I am glad the payment was done through PayPal as they have been informed and waiting for the seller to respond, after so many days I will be receiving my refund. According to me KF Concept is not recommended unless you want to throw money through the window.
I ordered a tripod on November 22. On December 17, it still hadn't arrived. The order tracking link only said that it had been shipped from China to Spain. No further information was given as to where the order was. I wrote a message through the "Contact Us" option on the website, indicating the situation. The next day I received an email, apologizing, and giving me the option to send me the item from Germany, to which I agreed. Yesterday, the 27th, the tripod arrived. They should inform me that the products are shipped from China, and the approximate time it may take to arrive at destination. At least I consider that the response to my problem was good and agile.
Dear customer, Sincerely sorry for the inconvenience caused by this order. K&F Concept has more than 100,000 SKU items.In order to let the customer get the package asap,most of the product will be shipped from our oversea's warehouses,but sometime due to the promotion will cause the item is out of stock,so it will ship from China warehouse.Please don't worry that we also choose the fastest shipping service for your package. After we check the shipping staut,we found that the package was delivered on Dec 7 https://t.17track.net/en#nums=YT2132821272091898 Would you mind to contact us by this email to help you solve the problem? [email protected] Hope to hear from you soon. Thanks
I can’t rate this company yet because there isn’t a phone number to speak to anyone?? Further to several emails and the promise of a replacement unit I am happy to issue a 4 star rating because they seem to be a good company.
Dear Valued Customer, Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service. Not sure what's to get for the new year? Check out this photographer's wishlist: https://www.kentfaith.com/activity_photographer-new-year-gift-guide New Year, New Gear
I ordered the camera 360 countertop version on Dec 16. I have not received any information regarding the status of this item. I have emailed them several times with no response back. I’m very disappointed in this company. Terrible correspondence and customer service. I’m just hoping the gift arrives soon or they refund me my money, I’m fine with that too.
Delivery was quicker than expected. However Although delivered I couldn’t locate the item (a baby monitor). I emailed and received a really quick response and found the item
Dear Valued Customer, Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service. Not sure what's to get for the new year? Check out this photographer's wishlist: https://www.kentfaith.com/activity_photographer-new-year-gift-guide New Year, New Gear
I ordered a telescope for my son on December 4th...for Xmas....had no idea product was being shipped from China....assumed UK. Product was supposed to be here around Dec. 20th. Emailed customer service who only reply once a day....was told to be patient and offered a 10% discount....it won't be here for Xmas....something feels very not right about this operation...have asked for a refund. Will update on how that goes!!
Update: The item has arrived in the meanwhile and the customer service was very cooperative at the end. The quality of the item is great, I'll order again but hope it will be quicker next time. ------------------------------------------------------------- I've ordered a camera lens filter on Black Friday and today 4 weeks later I still haven't received my product as it stuck in customs at the airport. I understand that's not in your control, however I didn't have had any information that you're shipping from China. The Customer service is just comforting me that I need to be patient, I've asked for a refund as I don't need the product any more because I've bought it somewhere else in the meantime, no reaction. I would like this company being more transparent upfront
Dear Customer, Tracking number: YT2132821272116585=H00RVA0083100082（local number） Tracking website: https://www.17track.net/en We have checked your package for you agian. The parcel has delivered on 2021-12-24 18:29. Have you received the parcel? Please contact us for confirmaiton, your feedback is very important to us. [email protected] Hope to hear from you soon. Thanks
Update: K&F falsely claims that their warranty does not cover beyond 30 days. Here's the line: "if the item arrived damaged, defective, you can return the item and K&F Concept will cover the shipping cost." My item is defective, as I have spelled out over two weeks of back and forth emails to their awful customer service team. And K&F does not reply to the email posted in the reply, just posts here. Additionally, company refuses to provide agent for service of process, which is illegal. As a point of order, I have not refused to pay the shipping cost; they instead simply tried to give me a 10% coupon instead. Like I would ever give this shady company another dollar of mine.... Awful customer service. Will not honor the company's warranty that is posted directly on their site. The center column does not adequately lock down for photography. When you try to contact the company to fix the issue, they will just give you the run around and not actually fix your problem. I would recommend literally any other company. Additionally, company refuses to share designated agent for service of process--a legal requirement in all 50 states. Stay away.
Dear Customer, We have checked your order. Your tripod was purchase on 16/03/2021, which is beyond the 30 Days No Reason Return Polic Period. If you think it is defective,within 1 year, buyers can send K&F Concept products back for free repair service, in this case, buyers pay all the shipping fees in both sides. Which mean you should pay us the shipping fees for us to send them back to you. If buyer breaks the items and some components need to be changed, we will charge for the original value of those components. But you refuse to pay the shipping cost. [email protected] Hope to get your understanding. Thanks
Prompt delivery. Good customer service
Dear Valued Customer, Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service. Not sure what's to get for the new year? Check out this photographer's wishlist: https://www.kentfaith.com/activity_photographer-new-year-gift-guide New Year, New Gear
don't use this company , Based in China . i bought WIFI wild camera , the WIFI only works if stand next to camera , i been asking for help , they saying if i am in house and window or wall is between me and camera the WIFI not work ? but if i am outside works way do i need WIFI camera if i need to go outside and stand with camera ? i been emailing and msg them no replay i have send msg with PayPal no replay , scammers i paid £79 for camera and i paid £30 for 8 x batters and SD card , i have camera with out WIFI from Aldi that i paid £49 with batters and sd works perfect and has 3 years warranty
Dear customers, Thanks for your purchase and are sincerely sorry that the item makes you unsatisfied. The WIFI of the hunting camera is equivalent to the hotspot of the mobile phone, so there will be a certain distance requirement. If there are obstructions in front of the camera, it will affect the signal to a certain extent, so we recommend linking with the camera without obstructions Would you mind contact us with this email and we can help you solve the issue better? [email protected] Hope to hear from you soon. Thanks
共 579 条符合条件的评价
K&F CONCEPT
Kentfaith UK
Kentfaith DE
Kentfaith
Kentfaith FR
Kentfaith DK
Kentfaith
Fyndiq