Kentfaith

You get what you pay for!!

Purchased this a couple of months ago. Went to check it yesterday to find it had taken on water and was no longer functioning .The water gets in bypassing the seal to the swing door in the front. This then fills and destroys the batteries and electronics. Contacted the seller who by the way are a Chinese bunch representing themselves as an Australian company, AU address and they say water can get in from the bottom, although the website clearly states it is waterproof .

Beware before Buying

Quick delivery within a week. Sturdy Overhead tripod. Edit: I ordered the product in uk and received the order from China and on base of all positive reviews I made up my mind to bought from website not cheaper either but amazon basic is lasting more than 3 years. Still one month left for a year and hasn't been used too often , already one of the legs have fallen out, glued came off itself in the middle part of screwing and tightening is not working on it. When I approached to customer advisor on instagram , they are rude when I let then know the fault and obviously I keep chasing to get my answer back. Now I have to pay for the Shipping cost to get the replacement part. So beware before buying.

Ordered an item but thought this…

Ordered an item but thought this company was in Kent, UK not China.

Good Service

I ordered a baby phone

I ordered a baby phone, which is of very good quality with a lot of features. It works very well and price-performance ratio is very good. As well I would like to praise that all communication was within 24hrs. The only weak point to me, not giving 5* was that it was not clear to me ordering in China. Maybe I was not attentive enough to realize this and for sure internet makes us believe to have everything by tomorrow. With all the current delay it almost took two weeks. Fine to me, but you should be aware of this, if you are in bad need. My resume is that I would always order again at K&F if not beeing in time pressure. 👍

Horrible customer service

I ordered an item but it turned out I didn't need it. Within hours of making the order I emailed customer service and politely requested to cancel my order. Since I didn't receive my order for three weeks after that, I assumed they had canceled the order. Then one day I unexpectedly received an email telling me that my order shipped. After reminding them that I had asked them to cancel the order, they claimed they "accidentally" shipped my order after it sat in their warehouse for several weeks. Basically these folks didn't want to lose a sale and did what they felt like doing. Now, when they inevitably respond to this review saying that they have a 30 day return policy, just know that they *never* mentioned *anything* about returning the item in our email exchange. Instead of offering a refund, they suggested that I resell or give away the item. "Just thinking let's do it easy and save your time in the special COVID-19 period" is what they said. Does reselling an item you don't want sound easy to you? Greedy company with poor customer service. I'll never buy a product from K&F again.

Never Buy Of K&F!

I brought headphones from K&F and it has been the worst experience ever. Considering its a proffesional company & it was my first time buying and I would recommend no one to buy online from this website. One side of the headphone does not work and considering emails and messages to the company to ask about why this happened or any advice no one has been in touch. It was a waste of my honest earned money and the service is disgraceful. Would NOT Recommend to ANYONE!

I used to buy filters and camera…

I used to buy filters and camera accessories of k&f concept from Amazon but on Black Friday I ordered SA254T3 and a pouch for filters from k&f concept website.they sent me wrong tripod which is s210(a lot cheaper than the one I ordered)and a tripod plate(which I did not order). So I reached out to them that I have received the wrong item but they still haven’t fixed the issues .They ripped $70 of from me by not sending me the right tripod and lens pouch . I have lost trust in them now I will never buy from them again and I will warn to every photographer friends. Edit the manager told me that she will resend the correct items so I will be editing the review when I receive my items Edit … U have received my correct item now thanks

They won't let me unsubscribe??

I ordered a lens filter from K&F 2-3 years ago, since then I've been unable to unsubscribe to their newsletter. Many times I get more than one email on the same day, like today, basically spamming me. There is NO WAY to unsubscribe! I have tried to log in with the very same email, every time I get an error saying "Warning: The E-Mail Address was not found in our records, please try again!". If it is not in your records, then why on earth am I getting these emails?! In your privacy policy you state: "Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email." In fact, this is what is written at the bottom of every single email I get: "This commercial email was sent to you by kentfaith Company. The exclusive newsletter price is valid for 3 days and only applies to users who receive emails. You receive this email because you bought from K&F Concept official sites or subscribed our newsletter, we will always protect your security and pravicy. If you have any questions, Please feel free to contact us" As the only remaining option, I sent an email to the contact address asking them to remove me from their mailing list. Let's wait and see what happens, but I have to say it is extremely annoying and this practice is questionable on so many levels. I wonder if it's a bug or a textbook case of dark UX. But if the first, I find it just as problematic that you couldn't fix it in 2 years.

Great products at a good price

great service

Product as described. Great service to back it up

K&F- Do not trust their return policy

Purchased an item from K&F and accidentally put a quantity of 2. I contacted them multiple times immediately after placing the order to see if they could fix it before shipping out my item but only got a canned response in which they said they were looking into it. It did not get fixed on their end, and they shipped out 2 items. They do have a window during which you can send items back for a refund, so I figured I would simply return the item. When I contacted them to ask about the return process, they told me it was too much money for them to pay for me to ship the item back to China, and I would have to pay for it. But they still did not provide me with any information about how to return the item. I contacted them multiple times to follow up in the return window, and they continued to send canned messages or not respond at all, and they essentially let the return period expire so I couldn't return my item for a refund. Edit to respond to the KF customer service rep. Here is the entire conversation conducted through Facebook Messenger (per your website's guidance), with any personal information redacted. We did indeed have multiple conversations starting almost immediately after I placed my order and realized the error, when there was time to correct it. K&F Concept Photography Videography May 8, 2021, 2:41 PM You sent Get Started Enter K&F Concept Dear X, Thank you for your message. ^-^ For order issue please leave us your order number and email address . We will forward it our customer service team to handle as soon as possible. If your question is about product details, please directly ask here. We will help you to get the answer when we see it. Thank you for your support! K&F Concept Team Enter You sent Hi. Order X, email X. Tried to order 1 but looks like I mistakenly ordered 2. Can you please help me revise the order before shipment? Enter May 9, 2021, 10:28 PM K&F Concept HI X, could you let us know the number before 191140? Enter May 10, 2021, 1:38 PM You sent KF-ORDER-0-191140 Enter K&F Concept Dear X, Thank you for your message. ^-^ For order issue please leave us your order number and email address . We will forward it our customer service team to handle as soon as possible. If your question is about product details, please directly ask here. We will help you to get the answer when we see it. Thank you for your support! K&F Concept Team

Bad Service don't use this company

Fake reviews Based in China i have bought wildlife camera arrived and dose not work , i have send time and time msg to replace camera they did send one out it woks ,but the WIFI is not good you have to stand next to camera to use it if you in the house 2M away and only window between you and camera not works if you getting this for WIFI don't bother not worth the money .i been advice the only way WIFI work i have to be outside with mobile and no window or wall be between me and camera ? i have bought one from ALDI for £69 it comes with batters and sd card and works perfect , the only thing this company been sending me email to ask me to remove my review, i paid £79 + i had to pay £40 for battres and sd card waste of money ,

Alex Arito巴西 · 写过 1 条评价 · 发表于 2021-11-11

I purchased 2 products but only…

I purchased 2 products but only received 1. And not to mention the delay in receiving the product. You could focus more on Brazil, as you are recommended on several Youtube Channels. The product I received is EXCELLENT, the service via email is VERY GOOD. My displeasure was that I didn't receive my backpack, but I got a refund for the product without any problem.

Dont buy from these people. They rip you off.

Ordered £186 worth of filters. Never delivered. No customer service. A rip off. No refund.

robert cooper英国 · 写过 17 条评价 · 发表于 2021-11-08

4K Wi-Fi Trail Camera, WiFi801Pro

Where to start with this pile of Junk.... I purchased it for half the price. If I'd paid the full price, I'd be really annoyed. My biggest mistake was thinking they are a UK company - ref their UK email address. I get an email from China to say that the camera will be sent from Shenzhen! Surprisingly it didn't take long to arrive. Setup is guesswork.... Fitted correct batteries with polarity as described. The battery door wouldn't close as the clip was so fragile it bent. Downloaded the app to my Xaiomi, Chinese phone but would not accept my network. Bluetooth connected intermittently and you had to be standing within 6 feet of the camera. Installed it on a tripod in my kitchen pointing at the door and left the camera on for 30 minutes. It recorded nothing! Then to top it off, the batteries were drained after 45 minutes setting up and use! Fired off a very angry email but doubt I'll get my money back. Wonder if they'll ask me to send it to their "UK" warehouse! 😂 Finally... Take a look at their UK website. All their cameras have 5 stars! Really! Follow up.... After telling them I'd thrown the useless piece of junk in to my dustbin, they came back with an offer of 50% but only if I'd remove this review! Come on Trustpilot... I'll forward their email if it helps. Closely followed by a second email offering full refund.... Believe it or not, I refused! Please read their reply and then take a look at other reviews. The similarity is amazing! DO NOT BUY FROM THIS COMPANY!

Update to my review of 21 Oct 2021

Update to my review of 21 Oct 2021. I have now received a new camera and a new SD card from this company. Everything appears to be working correctly although I have not used this live yet. I believe the lady who has sorted this out is called Claire. She has kept in touch with me since i wrote my review and ensured that I received the new items. Many thanks. I am now changing my current review to one of satisfaction.

Bhen Doreza菲律宾 · 写过 1 条评价 · 发表于 2021-11-06

Binocular

I ordered a binocular with specs of 20x50. When it arrived I immediately tested it and I was so disappointed that picture was distorted or has double image. This item is not usable. Its magnification specs is not true as advertised in the website. It looks like the magnification is only 4x and besides its unusable due to distorted image. I immediately write the customer service about the problem and they promised to correct it. I attempted to send it back to K&F as I was advised to do so but the problem is no courier would accept sending the item back to China since partner courier in that country refused to accept it. Hence, I was not able to send it back. The customer service offered to refund half of the cost of the item and keep the product. Since I have no choice, I accepted the offer. As of today the 50% refund has been received. Overall I still lost money in this transaction however, the customer service is quick to respond to make some adjustments.

Great Customer Suport

Ordered the KF09 tripod. Love the product. Had some problem with payment and shipment. Got all most daily follow up from Customer Support till all issues closed. Love you guys. Intend to buy again with you and surely recommend to friends.

I ordered a monocular from kentfaith No delivery.

I ordered a monocular from kentfaith on 18th October. It supposedly arrived at destination airport 21st. Presumably destination airport un UK. 25th get "Overseas Transit Delay" 28th October still no change. When I ordered was told 7 to 15 days. Now on 28th October I am informed wait another 7 to 15 days. Wonder if they even have the goods. Independent tracking shows goods delivered !