糟糕的产品和最糟糕的客户服务。
没有像宣传的那样工作。我取消了订阅。我想将最后一批货物退回给他们有关流程的电子邮件,重复发送电子邮件后客服没有回复。如果我打电话给客户服务中心,没有人接听电话。
Keranique(keranique.com)在 OK.one 的综合评分为 3.4 分(满分 5 分),基于本站收录的 64 条用户评价,属于美丽与健康分类,口碑一般。评价两极分化:54% 给出 4 星及以上,同时 30% 打了 1 星;商家回复了 86% 的差评;近 12 个月新增 62 条。数据最后更新于 2026-08-10。
没有像宣传的那样工作。我取消了订阅。我想将最后一批货物退回给他们有关流程的电子邮件,重复发送电子邮件后客服没有回复。如果我打电话给客户服务中心,没有人接听电话。
我喜欢它给我的头发带来的丰盈感,但洗完后很难把头发上的结去掉。我必须使用打结器来清除头发上的结。
易于订购。很棒的产品 我的头发不再脱落,现在感觉更健康 谢谢你
我订购了 Keranique,并在阅读说明后决定退货,因为他们提供 60 天退款“保证”。产品尚未打开。我发送了两封不同的电子邮件,询问退货说明。没有回应。终于联系了客户服务,被告知我无法退货,因为我是从第二方订购的!什么????我从你的网站订购的!!在表达了我的不满并觉得自己被骗了之后,客户服务人员表示他们会升级我的投诉并回复我。你猜怎么着……没有人回复我。 请勿从该公司订购!这是一个骗局!
订购很容易。 产品性能优良且易于使用。
我打电话给客户服务,他们非常乐于助人并且积极主动。
你们的营销和在线图形用户界面很糟糕,但你们的产品很棒。
我的头发很快就干了,不喜欢这种体验
多年来一直使用 Keranique。 强烈推荐给任何头发稀疏、脆弱的人。 \
我从未收到我的产品,也无法追踪发货情况
Thank you for sharing your feedback. We're sorry to hear about the frustration caused by not being able to track your shipment. We understand how concerning that can be when you're waiting for your order. We have reviewed your order and can see that it was successfully delivered on the same day your review was posted. We hope you have now received it and are enjoying your products. If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out to our Customer Care team—we're always happy to help.
这家公司正在生产很棒的产品! Keranique 让我的头发变得柔软,而且特别容易定型。我用过很多不同的洗发水,但我决定 Keranique 是我的最爱!
Thank you so much for your wonderful review! We're delighted to hear that Keranique has become your favorite and that it's leaving your hair feeling soft and easy to style. It means so much to us that you've tried many shampoos and found the one that works best for you. We truly appreciate your support and are grateful to be part of your hair care routine. Thank you for being a valued member of the Keranique family!💜
像往常一样,当他们告诉我他们会到达时,产品准时交付。
Thank you for taking the time to share your experience! We're so happy to hear your order arrived on time, just as expected. Providing reliable service and a great customer experience is always our goal, and we're grateful for your continued trust in Keranique. Thank you for being a valued customer!💜
我过敏了!我无法找到与您联系以停止未来发货的方法。
Thank you for sharing your feedback. We're very sorry to hear that you experienced an allergic reaction and understand your concern. We've canceled your future shipments as requested. We also apologize for the difficulty you experienced trying to reach us. Your feedback is important to us, and we'll use it to help improve our customer experience. We wish you all the best and appreciate you giving Keranique a try.
您继续每月发送一次产品。将继续使用此功能,但仅当我需要订购时,请停止每月订单。谢谢。
Thank you for your feedback and for continuing to choose Keranique! We're so glad to hear you'll keep using our products. We've taken care of your request and canceled your automatic shipments. If you ever need assistance in the future or would like to place an order when you're ready, our Customer Care team is always happy to help. Thank you for being a valued Keranique customer!
我订购了他们的头发再生治疗。 已收到。没有打开它,因为我决定不使用。起初,我被告知无法退货,因为它是通过 Spotify 购买的,尽管发票和退货说明来自 Keranique。我坚持了下来。 然后被告知我需要一个个人 RMA 代码才能返回……它将发送给我。 从未收到。 这家公司不诚实或不值得信赖。 买家要小心。
Thank you for sharing your feedback. We're sorry to hear about your experience and apologize for the frustration caused by the return process. We strive to make returns as straightforward as possible, and we're sorry that wasn't your experience. We've now processed a full refund for your order and hope this helps resolve the matter. Thank you for bringing this to our attention, and we wish you all the best.
我已经取消了自动送货。他们继续从我的账户上拿钱。我试着打了四次电话来解决这个问题。没有人接听或回复任何电话。当我终于与某人交谈时,她说我“推迟”了,而不是取消了。他们不会退还从我银行取出的钱。她说出于礼貌她会取消我另外两笔付款的剩余余额。 产品本身和许多其他产品一样有效。我会找到另一家公司与之开展业务。
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and apologize for the frustration caused by the confusion regarding your subscription and the difficulty you had reaching our Customer Care team. We're glad we were able to cancel the remaining balance on your account, and we appreciate you bringing your concerns to our attention. Your feedback is valuable and helps us identify opportunities to improve both our communication and customer experience. Thank you for giving Keranique a try, and we wish you all the best.
用你们的洗发水和护发素我的头发效果很好!
Thank you so much for your wonderful review! We're thrilled to hear that your hair is doing great with our shampoo and conditioner. Knowing that our products are helping you achieve healthy-looking hair means so much to us. We truly appreciate your support and thank you for choosing Keranique!💜
共 64 条符合条件的评价