Keranique (keranique.com) has a 3.4 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 30% give 1 star; The business has replied to 86% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
Did not work as advertised. I cancelled the subscription. I want to return the last shipment email them about process, no answer from the customer service after repeated email. No one pickup the call if I call the customer service.
I like the fullness it gives to my hair, but it is hard to get the knots out of my hair after I wash it. I have to use detangler to get the knots out of my hair.
Easy to order. Great products My hair stopped falling out and now feels healthier Thank you
I ordered Keranique and decided to return it after reading instructions since they offer 60 day money back “guarantee”. Product had not been opened. I sent 2 different emails asking for instructions for returning. No response. Finally got through to customer service and was told I could not return since I ordered from a second party! What???? I ordered from your website!! After expressing my dissatisfaction and that I felt like I had been scammed, customer service said they would escalate my complaint and get back to me. Guess what….no one has gotten back to me. Do not order from this company!! It’s a scam!
Ordering is easy. The products are excellent and easy to use.
I called customer service and they were very helpful and proactive.
Your marketing and online GUI are terrible but your product is wonderful.
Dries my hair out very quickly did not enjoy the experience
Have been using Keranique for years. Highly recommend it to anyone with thinning,weak hair. \
I never received my product and I was not able to track the shipment
Thank you for sharing your feedback. We're sorry to hear about the frustration caused by not being able to track your shipment. We understand how concerning that can be when you're waiting for your order. We have reviewed your order and can see that it was successfully delivered on the same day your review was posted. We hope you have now received it and are enjoying your products. If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out to our Customer Care team—we're always happy to help.
This company is making a great product! Keranique makes my hair soft and especially easy to style. I have used many different shampoos and I just decided that Keranique is my favorite!
Thank you so much for your wonderful review! We're delighted to hear that Keranique has become your favorite and that it's leaving your hair feeling soft and easy to style. It means so much to us that you've tried many shampoos and found the one that works best for you. We truly appreciate your support and are grateful to be part of your hair care routine. Thank you for being a valued member of the Keranique family!💜
As usual, the products were delivered on time, when they told me they would arrive.
Thank you for taking the time to share your experience! We're so happy to hear your order arrived on time, just as expected. Providing reliable service and a great customer experience is always our goal, and we're grateful for your continued trust in Keranique. Thank you for being a valued customer!💜
I am allergic! And I am having problems finding a way to contact you to stop future shipments.
Thank you for sharing your feedback. We're very sorry to hear that you experienced an allergic reaction and understand your concern. We've canceled your future shipments as requested. We also apologize for the difficulty you experienced trying to reach us. Your feedback is important to us, and we'll use it to help improve our customer experience. We wish you all the best and appreciate you giving Keranique a try.
You keep sending the product once a month. Will continue using this but only when I need to order it, please stop the monthly orders. Thank you.
Thank you for your feedback and for continuing to choose Keranique! We're so glad to hear you'll keep using our products. We've taken care of your request and canceled your automatic shipments. If you ever need assistance in the future or would like to place an order when you're ready, our Customer Care team is always happy to help. Thank you for being a valued Keranique customer!
I ordered their Hair Regrowth Treatment. Received. Did not open it as I decided not to use. At first, was told I could not return it as it was purchased through Spotify, even though the invoice and return instructions were from Keranique. I persisted. Then was told I needed a personal RMA code to return…it would be sent to me. NEVER RECEIVED. This company is not honest or trustworthy. Buyer beware.
Thank you for sharing your feedback. We're sorry to hear about your experience and apologize for the frustration caused by the return process. We strive to make returns as straightforward as possible, and we're sorry that wasn't your experience. We've now processed a full refund for your order and hope this helps resolve the matter. Thank you for bringing this to our attention, and we wish you all the best.
I had canceled the auto delivery. They continued to take money from my account. I tried to call four times to straighten it out. None of the calls were answered or returned. When I finally got to speak to someone, she said I had “delayed” not canceled. They would not refund what was taken out of my bank. She said she would cancel my remaining balance of two more payments as a courtesy. Product itself works as well as many others. I’ll find another company to do business with.
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and apologize for the frustration caused by the confusion regarding your subscription and the difficulty you had reaching our Customer Care team. We're glad we were able to cancel the remaining balance on your account, and we appreciate you bringing your concerns to our attention. Your feedback is valuable and helps us identify opportunities to improve both our communication and customer experience. Thank you for giving Keranique a try, and we wish you all the best.
My hair is doing great with your shampoo and conditioner!
Thank you so much for your wonderful review! We're thrilled to hear that your hair is doing great with our shampoo and conditioner. Knowing that our products are helping you achieve healthy-looking hair means so much to us. We truly appreciate your support and thank you for choosing Keranique!💜
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