Keranique (keranique.com) has a 3.4 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 30% give 1 star; The business has replied to 86% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
Thank you for taking the time to share your feedback! We're so glad to hear that the product is delivering the results you expected. Your support means a great deal to us, and we appreciate you choosing Keranique as part of your hair care routine.
Thank you for your feedback! We're so glad to hear the product is working well for you. We appreciate you taking the time to share your experience with Keranique.
Excellent product
Thank you for your review! We're delighted to hear that the product is delivering the results you were looking for. Your feedback means a lot to us, and we’re grateful you chose Keranique for your hair care needs.
They were good products but I did not see any growth or thickness to I hair so I tried another product!
Thank you for sharing your experience with us. While we're glad to hear you felt the products themselves were good, we're sorry to learn that you didn’t see the growth or thickness you were hoping for. Hair regrowth can vary from person to person, and results can depend on a number of individual factors. We truly appreciate you giving Keranique a try and using the system over time. If you ever have questions about your hair care routine or what to expect from our products, our Customer Support team would always be happy to help. Thank you again for taking the time to share your feedback.
I've been using Keranique for a while now and it's working great for me
Thank you for sharing your experience! We're so glad to hear that Keranique has been working well for you and that you've had such positive results over time. We truly appreciate your continued support and thank you for taking the time to leave a review.
The shampoo and conditioner are very drying. I brush my hair thoroughly so as no tangles. I have thinner hair. When I finish with the shower my hair is dry feeling and tangled. I have to use a separate leave in conditioner and argen oil. Even then my hair rips out from the tangled. I use lots of the conditioner hoping it makes a difference. It does not. Seems counter productive if you are losing more hair after you use the product
We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. What you’re describing is not the experience we want for our customers, especially when hair is already feeling fragile. Hair needs can vary greatly, and sometimes a different formula is a better match. We offer alternative options such as our Deep Hydration formula for dry or easily tangled hair and our Color Boost formula for more intensive conditioning, which many customers with finer or drier hair find more suitable. We also stand behind our products with a 120-Day Money Back Guarantee, so you can feel confident trying the right solution for your hair. We’d really like the opportunity to help—please reach out to our Customer Care team so we can review your routine and assist you directly. Thank you again for your honest feedback and for giving Keranique a try. 💜
Their products are wonderful! They really work which saying it all!
Thank you so much for sharing this — we absolutely love hearing that! 💜 We’re thrilled to know you’re enjoying it and that it’s working so well for you. Your feedback truly means the world to us, and we’re so grateful you took the time to leave a review. Thank you for being part of our community!
I was asked to call customer service to clarify something about my order and what I got was my order canceled versus getting the problem answered. I was not satisfied.
We’re sorry your experience wasn’t as smooth as expected — we understand how frustrating that can be. Three orders were placed that day; one was declined but not canceled. We appreciate your patience and are happy to assist with any remaining questions at (888)237-4131.
After waiting for my product it showed it had been shipped. But after tracking it it showed it was at the delivery center and had not moved as of January 24th. I called several times and the company chose to resend it. I am now waiting for it. I love the product and will keep using it. Thank you for your support.
Thank you so much for your continued support and for sharing your experience. It appears the original package was unfortunately lost in transit, as tracking had not updated since January 24. As soon as we were made aware, we processed a replacement shipment right away to make sure you receive your order as quickly as possible. The new tracking details have been sent to you via email. We truly appreciate your patience throughout this process and are so glad to hear you love the product. If you need anything at all while you’re waiting for the replacement, please don’t hesitate to reach out — we’re always here to help.
Thank you for taking the time to leave a review! We appreciate your feedback and are always here if you’d like to share more about your experience in the future.
I ordered this product and waited and waited for it to be delivered. I finally tracked the order and it said it was delivered then returned to sender saying it was undeliverable. Which is ridiculous because I've NEVER had a problem with deliveries coming to my house. And they never even notified me of this. They were going to keep the product and my money! Horrible business! I have just requested a full refund. Let's see if they give it to me. Updates to follow.
Thank you for sharing your experience. We completely understand how frustrating that situation must have been, especially after waiting for your order and then seeing it marked undeliverable. Once a package leaves our warehouse, it is in the carrier’s possession and we unfortunately do not have control over delivery decisions or routing. We’re not certain why the carrier marked your package as undeliverable, particularly if you’ve never had delivery issues at your address before. The returned package was received and scanned back into our warehouse on 2/9/2026, and your refund has been processed back to your original method of payment. Depending on your financial institution, it may take several business days to reflect. We truly regret the inconvenience this caused and appreciate you bringing it to our attention. If you would like assistance placing a new order or exploring alternative shipping options, our team would be glad to help.
Keranique has helped my thinning hair, it has stopped it from falling out and is helping it grow back.
Thank you so much for sharing your experience. We’re truly delighted to hear that Keranique has helped reduce your hair fall and support regrowth. Addressing thinning hair can feel overwhelming, so it means a great deal to know the system is making a visible difference for you. Consistency is key with any hair care regimen, and we’re so glad your commitment is paying off. We appreciate your trust in us and are here if you ever need guidance along the way.
Didn't see any visible difference in almost 2 years of using.
Thank you for sharing your honest feedback. We’re truly sorry to hear that you did not see the results you were hoping for, especially after using the products consistently for such a long time. We understand how discouraging that can feel. Hair growth outcomes can vary significantly from person to person depending on factors such as the underlying cause of thinning, genetics, hormonal changes, overall health, and consistency of application. While many customers experience improvement, we also recognize that no solution works the same for everyone. We would genuinely welcome the opportunity to learn more about your experience and see if adjustments to your regimen or alternative options may better support your goals. Please feel free to reach out to our support team directly so we can assist you further. We truly appreciate you giving our products a try and for taking the time to share your feedback.
Thank you so much for your feedback! We’re thrilled to hear that you’re enjoying the product. Your support means a lot to us, and we’re so glad it’s making a positive difference for you.
Received confirmation email on 12/30/2025 that my order had shipped. As of 1/20/2026 I still haven’t received the products. Sent an inquiry email to customer service on 1/15/2026 and so far it has been radio silence from Keranique. Very disappointing, highly doubt I’ll be reordering from this company.
We’re very sorry for the delay and for the frustration this caused. While your shipment experienced unexpected delays in transit, we’ve since confirmed that the package is now out for delivery. We understand how concerning it can be when an order takes longer than expected, especially when communication feels delayed. We appreciate you bringing this to our attention and apologize for the inconvenience. Our goal is always to ensure timely delivery and clear support, and we hope the arrival of your order helps restore your confidence in our service.
All the products help with hair growth.
Thank you for sharing your experience. We’re so glad to hear the products have been working well for you and appreciate you taking the time to leave a review. Your feedback means a great deal to us.
Read the fine print because that is where the issue lies, AND the second shipment was suppose to have been full size product and it was the small size. I am in no way not telling you not to try the product.
We’re sorry to hear about your frustration and appreciate you taking the time to share your feedback. After reviewing the account, we can confirm that the automatic shipment program was canceled online, and when you later contacted our Customer Care team, they reviewed the remaining balance and waived it as a courtesy so no further charges would occur. We strive to be transparent about our pricing and shipment schedule at the time of purchase, and we also offer a 120-day money-back guarantee to ensure customers can try our products with confidence. While we regret that this experience did not meet your expectations, we appreciate the opportunity to resolve the matter.
You never delivered the product so I had to get a refund because you couldn't figure out what went wrong with shipping
We’re very sorry for the frustration this caused and understand your disappointment. After investigating the shipment, we confirmed that the package was lost in transit and, since it could not be successfully delivered, we processed a full refund to your original method of payment. While shipping delays or losses can occasionally occur once a package leaves our facility, we always want to ensure our customers are taken care of when issues arise. We sincerely apologize for the inconvenience and appreciate your understanding.
I purchased (I intended to purchase) a hair towel from Keranique. Instead, I received a set of hair products. I called Kernanique customer service and was told that there were no towels, so they decided to send me the products… When I claimed that I didn't need them, I was told that if I exchanged them, I would receive the same products again. And if I wanted to return them, I would have to pay shipping fees that would probably cost as much as the products themselves because they are heavy. Disgraceful behavior from a company that takes no responsibility and manages with impudence.
We’re very sorry for the frustration and disappointment this experience caused. Our goal is always for customers to have a positive and rewarding experience with both our products and our service, and we regret that this fell short in your case. To resolve this matter, a full refund has been processed for your order, and there is no need to return the items you received. We sincerely apologize for the confusion and inconvenience and appreciate you bringing this to our attention so we could make it right.
If I could do a negative stars I would. I bought it hoping to help thicken my hair. It didn’t help anything. I called to cancel it. I thought everything was fine. But then I had them trying to charge my card and I declined the purchase five times and my card number had to get changed because they wouldn’t stop trying and then they still sent me a box and are still trying to charge me for it I called them told them I canceled it, they tried to Charge the card and that didn’t work and they should never have sent it out. I told them I would send the whole box back unopened unused they just have to send me a label to send it back with but their policy is that I have to pay for return shipping. I didn’t ask for it. I’m not paying for return shipping so they told me that they are taking me to collections which is fine. I have all the statements from them trying to take the money and then still sending out the package after their charges were declined unfortunately, I can’t remember when or who I talk to when I called to cancel it because I didn’t think it was gonna be a big deal. Learned my lesson.so it’s not that the product was horrible but the customer service is horrible. Reading their reply, I do appreciate that they credited the account, I still have a full box of products that I won’t use and I think it’s such a waste to throw them away. I am going to try to donate them.
We’re very sorry for the frustration and inconvenience this experience caused. We understand how upsetting unexpected charges and shipments can be. To resolve this matter, the outstanding balance has been fully waived, and no further charges or collection actions will take place. We regret the confusion surrounding the automatic shipment and appreciate the opportunity to address your concerns.
64 reviews matching