KetoGo

Hello Tanika, We're sorry to hear that KetoGo did not meet your expectations. We understand your concerns regarding the value of the program and the additional features offered. We'd like to clarify that the core KetoGo program is fully functional on its own and provides users with a personalized nutrition plan based on their goals and preferences. Additional features, such as enhanced tools or extra services, are completely optional and are available for users who wish to further personalize their experience. They are not required to use the main program. As we are unable to identify your account from this review, we cannot review your subscription or the services associated with your account. Please reply to the Trustpilot information request so we can locate your account and investigate your case. Alternatively, you can contact us directly at [email protected] using the email address associated with your account and mention that you are contacting us regarding your Trustpilot review. Our team will carefully review your account and answer any questions you may have. – KetoGo Team

Hello, We're sorry to hear that your experience with KetoGo has left you feeling so frustrated. We understand your concerns regarding the cancellation process, the recurring charges, and the merchant names you mentioned. We'd like to clarify that subscriptions renew only while they remain active, and once a cancellation has been successfully completed, no further renewals should occur. If there is any uncertainty about the status of a subscription or previous cancellation request, we'd like the opportunity to review your account and determine exactly what happened. As we are unable to identify your account from this review, we cannot verify your subscription history, the charges you mentioned, or any previous communication with our support team. Please reply to the Trustpilot information request so we can locate your account and investigate your case. Alternatively, you can contact us directly at [email protected] using the email address associated with your account and mention that you are contacting us regarding your Trustpilot review. Our team will carefully review your account history, investigate your concerns, and do everything we can to assist you. – KetoGo Team

Hello István, We're sorry to hear that your experience with KetoGo has left you feeling this way. We understand your concerns regarding the cancellation process. We'd like to clarify that subscriptions can be cancelled through the account settings, and if a user experiences any difficulty, our support team is available to assist. We certainly do not want any customer to feel uncertain about how to manage their subscription. As we are unable to identify your account from this review, we cannot verify your subscription or review the circumstances you described. Please reply to the Trustpilot information request so we can locate your account and investigate your case. Alternatively, you can contact us directly at [email protected] using the email address associated with your account and mention that you are contacting us regarding your Trustpilot review. Our team will carefully review your case and do everything we can to assist you. – KetoGo Team

Hello Maxim, We're sorry to hear that your experience with KetoGo has left you feeling this way. We understand your concerns regarding the charges and your refund request. We'd like to clarify that any additional features or services offered during registration or within the program are entirely optional and require a separate selection and confirmation before any payment can be processed. These optional services are not required to access the core program. As we are unable to identify your account from this review, we cannot verify the purchases, charges, or communication regarding your refund request. Please reply to the Trustpilot information request so we can locate your account and investigate your case. Alternatively, you can contact us directly at [email protected] using the email address associated with your account and mention that you are contacting us regarding your Trustpilot review. Our team will carefully review your account and do everything we can to assist you. – KetoGo Team

Hello Nati, We're sorry to hear that KetoGo did not meet your expectations. We understand your concerns regarding the meal variety, portion sizes, recipe quality, and the value you felt you received from the program. We'd like to clarify that our meal plans are created by professional nutritionists and personalized based on the preferences, dietary choices, and goals provided during registration. While the core program is fully functional on its own, any additional features offered are entirely optional and are intended only for users who wish to enhance their experience. As we are unable to identify your account from this review, we cannot review the plan you received or verify whether any account settings may have affected your recommendations. Please reply to the Trustpilot information request so we can locate your account and review your personalized plan. Alternatively, you can contact us directly at [email protected] using the email address associated with your account and mention that you are contacting us regarding your Trustpilot review. We'd be happy to investigate your concerns and see how we can improve your experience. – KetoGo Team

Hello Justyna, We're sorry to hear that KetoGo did not meet your expectations and that your experience has been so frustrating. We understand your concerns regarding the cancellation process, the renewal charge, your refund request, and your interaction with our support team. We'd like to clarify that subscriptions renew automatically unless they are cancelled before the next billing date, as described during registration and in the Subscription Terms accepted at the time of purchase. Once a cancellation is successfully completed, no further renewals should occur. If there is any uncertainty about the status of a cancellation, we'd like to review the account to understand exactly what happened. We also want to clarify that while automated replies may be used to acknowledge messages or answer basic questions, account-specific cases are reviewed by our support team. As we are unable to identify your account from this review, we cannot verify your subscription history, previous cancellation attempts, or the communication you received. Please contact us at [email protected] using the email address associated with your account and mention that you are contacting us regarding your Trustpilot review. Our team will carefully review your case, investigate your concerns, and provide any further assistance we can. – KetoGo Team

Hello Fabiola, Thank you for taking the time to share your feedback! We're delighted to hear that you're enjoying our food suggestions. Our team works hard to create meal recommendations that are varied, delicious, and easy to incorporate into everyday life. We appreciate your support and hope KetoGo continues to be a helpful companion on your journey. If you ever have any questions or need assistance, our team is always here to help. - Team KetoGo

Hello, We're sorry to hear that you feel this way about your experience with KetoGo. We understand your concerns regarding the charges, the renewal of your subscription, and your refund request. We'd like to clarify that subscription renewals take place only for active subscriptions and are processed according to the Subscription Terms accepted during registration. If there is any uncertainty about your subscription status or the charges on your account, we'd like the opportunity to review your case and determine exactly what happened. As we are unable to identify your account from this review, we cannot verify your subscription history, the payments you mentioned, or any previous communication with our support team. Please reply to the Trustpilot information request so we can locate your account and investigate your case. Alternatively, you can contact us directly at [email protected] using the email address associated with your account and mention that you are contacting us regarding your Trustpilot review. Our team will carefully review your account and do everything we can to assist you. – KetoGo Team

Hello Christine, Thank you for your wonderful feedback! We're so glad to hear that you find the meal plan well organised, with recipes that are easy to prepare and practical to shop for throughout the week. It's also great to know that you're finding the support from our team helpful and enjoying the workout programme. We truly appreciate you sharing your experience and wish you continued success on your health journey! - Team KetoGo

Hello Tanya, We're sorry to hear that your experience with KetoGo did not meet your expectations. We understand your concerns regarding the offers presented during registration and your overall impression of the service. We'd like to clarify that any additional features or upgrades shown during the sign-up process are entirely optional and require a separate selection and confirmation. They are intended to enhance the experience for customers who choose them, but they are not required to access the core program. As we are unable to identify your account from this review, we cannot verify the details of your experience or review your account history. We would appreciate the opportunity to look into your concerns and better understand what happened. Please contact us at [email protected] using the email address associated with your account and mention that you are contacting us regarding your Trustpilot review. Our team will carefully review your case and do everything we can to assist you. – KetoGo Team

Hello Gil, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you feeling this way. We'd like to clarify that any additional offers presented during or after sign-up are completely optional and can be declined. Our subscriptions also renew automatically unless canceled before the next billing date, as explained during registration and in the Terms of Service accepted at sign-up. We'd like the opportunity to review your case and understand what happened. Please reply to the Trustpilot information request with your account details so we can locate your account and investigate this further. Alternatively, you can contact us directly at [email protected]. We look forward to assisting you.💚 - KetoGo Team

Hello Kathy, We're sorry to hear about your frustration and understand how concerning it is to believe your subscription was not cancelled despite multiple requests. We'd like to clarify that once a cancellation is successfully completed, no further renewals should occur. If there is any uncertainty about the status of your subscription or previous cancellation requests, we'd like to review your account to understand exactly what happened and ensure everything has been handled correctly. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team

Hello Ayleen, We're sorry to hear that your experience with KetoGo has left you feeling so frustrated. We understand your concerns regarding the charges you believe were processed after your cancellation, the additional charge you state you did not intend to purchase, and your request for confirmation that your subscription has ended. We appreciate that this situation has caused you concern and inconvenience. We would like to clarify that subscription status, cancellation requests, and billing activity can only be verified by reviewing the specific account. Optional additional services also require a separate selection and confirmation before any payment can be processed. However, as we are unable to identify your account from this review, we cannot verify the charges you mentioned, your subscription status, or any previous communication with our support team. We would like the opportunity to review your case directly and clarify the situation. Please contact us at [email protected] using the email address associated with your account and mention that you are contacting us regarding your Trustpilot review. Our team will carefully investigate your concerns, review your account and billing history, and provide further assistance. – KetoGo Team

Hello Laura, Thank you for sharing your feedback. We're sorry to hear that you feel this way. We'd like to clarify that charges can only be processed after completing the signup process, confirming a plan, and providing payment details. Subscriptions can also be canceled through your account settings at any time before the next renewal date. If you experienced any difficulties, we'd like the opportunity to review what happened. Please reply to the Trustpilot information request or contact us directly at [email protected] using your registered email address. Our team will be happy to investigate your case and assist you further.💚 – KetoGo Team

Hello Yvonne, Thank you for sharing your feedback. We're sorry to hear that you feel this way. We'd like to clarify that charges cannot be processed without completing the signup flow, confirming a plan, and providing payment details. If you believe something wasn't handled as expected, we'd like the opportunity to review your case and better understand what happened. Please reply to the Trustpilot information request or contact us directly at [email protected] using your registered email address. Our team will investigate your account, explain any charges, and do everything we can to assist you.💚 – KetoGo Team

Hello Monika, Thank you for taking the time to share your experience. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating subscription concerns can be. Our subscriptions renew automatically unless they are canceled before the next billing date, as explained during registration and in the Subscription Terms accepted during purchase. While we understand you disagree with the outcome, we'd still like to review your case once more to ensure everything has been handled correctly. Please reply to the Trustpilot information request so we can locate your account, or contact us directly at [email protected] using your registered email address. We'll be happy to review your case again, answer any questions, and provide any clarification you may need.💚 – KetoGo Team

Hello Valerio, We're sorry to hear that your experience with KetoGo left you feeling disappointed and frustrated. We understand your concerns regarding access to your account, the additional offers presented after registration, and the outcome of your refund request. We would like to clarify that after registration, customers receive a confirmation email containing their login details, and the program is accessed through their web account. Any additional services offered during onboarding are entirely optional and require a separate selection and confirmation before any payment can be processed. We understand, however, that you found the onboarding experience confusing and that it did not meet your expectations. We also regret that you experienced difficulties accessing your account initially and that this affected your confidence in the service. We appreciate that you reached out to our support team, and we take feedback regarding the user experience seriously. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team

Hello Anna, We're sorry to hear that your experience with KetoGo left you feeling disappointed. We understand your concerns regarding the additional services presented within the platform, the ease with which you believe they could be activated, and the outcome of your refund request. We would like to clarify that any optional services require a separate selection and confirmation before a payment can be processed. We understand, however, that the onboarding experience did not feel sufficiently clear from your perspective. We also understand your concerns regarding customer support. While automated responses may be used for initial inquiries or simple questions, cases requiring individual review are handled by our Customer Experience team. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team

Hello Gertjan, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you feeling this way. We take concerns regarding subscriptions and payments seriously and would like the opportunity to review your case to better understand what happened. We strive to make our subscription and cancellation processes clear and accessible, and we'd like to investigate your experience in detail. Please reply to the Trustpilot information request so we can locate your account, or contact us directly at [email protected]. Our team will be happy to review your case and work with you toward a resolution. - KetoGo Team

Hola David, Gracias por compartir tu experiencia. Lamentamos saber que tienes dudas sobre el cargo realizado. Durante el proceso de registro y también dentro de la plataforma, pueden mostrarse ofertas opcionales de servicios adicionales para quienes deseen contar con más herramientas o apoyo. Estos servicios son completamente opcionales y no son necesarios para utilizar el programa principal de KetoGo, que ya incluye todo lo necesario para comenzar. Nos gustaría revisar tu caso para entender mejor lo sucedido. Por favor, responde a la solicitud de información de Trustpilot o contáctanos directamente en [email protected] para que podamos localizar tu cuenta y ayudarte. 💚 - Equipo de KetoGo