KetoGo

Hello Sahar, We’re sorry to hear about your experience and understand how frustrating this situation must have felt. We’d like to clarify that cancellation is available through the account settings and, once completed, should stop future renewals. Subscription terms, including renewal conditions, are presented during registration. That said, we understand that the process may not have felt clear in your case. If charges continued after cancellation or anything seemed unclear, we’d like to review your case in detail to ensure everything was handled correctly. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot so we can prioritize your case. – KetoGo Team

Hello Christina, Thank you so much for your wonderful feedback, it’s great to hear about your success! 💚 We’re really happy that the meals felt easy to prepare, satisfying, and varied enough to keep you on track. It’s especially rewarding to know that the quality and balance of ingredients made a positive difference for you. Congratulations on reaching your goal, and thank you for sharing your experience with us! – KetoGo Team

Hello Sarunas, Thank you for your update, we understand your concern and would like to clarify the situation in detail. After reviewing your case, we can confirm that the refunds were issued on April 7th for three separate payments. Once a refund is processed on our side, the funds are transferred back through the payment provider, and the exact timing depends on the bank or PayPal processing times, which can vary and are outside of our control. Regarding the fourth payment, this was not refunded but cancelled, meaning the transaction did not complete and the funds were never actually withdrawn from your account. To provide full transparency, our Customer Experience manager has also followed up with you via email and shared the official refund confirmation documents for these transactions. These confirmations verify that the refunds were successfully initiated from our side. We understand how important it is to see the funds reflected in your account, and if there are delays, your payment provider will be able to provide the most accurate update on the status from their side. We remain available and are here to help if anything further needs clarification. – KetoGo Team

Hello Wendy, Thank you for your update. We’re really sorry to hear that this situation still feels unresolved and understand how concerning this must be. We want to clearly reassure you that payments cannot be processed without entering and confirming payment details during registration, completing the quiz alone does not trigger any charges. That said, we take your concerns seriously and would like to investigate this thoroughly. At the moment, we’re unable to identify your account based on the information available in your Trustpilot review, which limits our ability to review what may have happened. To help us resolve this for you, please contact us again at [email protected] and mention that you have left a Trustpilot review. We’re here to help and would like to get this clarified for you. – KetoGo Team

Hello, We’re sorry to hear about your experience and understand how frustrating this situation must have felt. We’d like to clarify that cancellation is always available through the account settings and is not dependent on selecting any specific feedback options. Our goal is to make subscription management accessible, although we understand it may not have felt straightforward in your case. Regarding refunds, all requests are reviewed individually in line with the Terms of Service accepted during registration. That said, we’d like to take a closer look at your situation to ensure everything was handled correctly. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot so we can prioritize your case. - KetoGo Team

Hello Joëlle, Thank you so much for your kind words, we’re really glad to hear that everything felt perfect for you! It’s great to know you had a positive experience, and we truly appreciate you taking the time to share it. 💚 – KetoGo Team

Hola Helena, Lamentamos que te sientas así y comprendemos tus inquietudes. Queremos aclarar que todos los servicios, incluyendo precios y opciones adicionales, se presentan durante el proceso de registro antes de la confirmación. Dicho esto, tomamos en serio tus comentarios y revisaremos tu caso para asegurarnos de que todo se haya gestionado correctamente. Vemos que ya tienes una conversación por correo electrónico con nuestro equipo de soporte y que tu caso está siendo revisado. Nuestro equipo se pondrá en contacto contigo lo antes posible con una respuesta detallada. Gracias por tu paciencia. - Equipo de KetoGo

Hello Silvia, We’re sorry to hear about your experience and understand how upsetting this situation must have felt. Please note that payments can only be processed after a plan is selected and confirmed during registration. We’d also like to clarify that any refunds are handled based on the specific details of each case, which is why amounts may vary depending on the services involved. That said, we would really like to take a closer look at your case to understand what may have happened and ensure everything was handled correctly. We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot. We’re here to assist and will be happy to look into this as soon as we have the necessary information. - KetoGo Team

Hello Peter, Thank you for sharing your experience, we understand how this may have felt confusing. To clarify, subscriptions are only activated after being selected and confirmed during registration, and any additional options are entirely optional. It’s also possible to have multiple active services at the same time, which means charges may continue if one remains active while others are cancelled. We can see that you’ve already been in contact with our support team and received a detailed explanation regarding your subscriptions and how to manage them. If anything still feels unclear or if you need further assistance, feel free to continue the conversation with our team, we’ll be happy to help. - KetoGo Team

Hello Nicolae, We’re sorry to hear about your experience and understand how concerning this situation must feel. To clarify, once a subscription is fully cancelled, no further renewals should take place. If charges appear after cancellation, it’s important for us to review the account details to understand what may have caused this and ensure everything is handled correctly. We can see that you already have an open email conversation with our support team, and your case is currently being reviewed. Our team will get back to you as soon as possible with a detailed update. Thank you for your patience while we look into this. - KetoGo Team

Hello Cynthia, Thank you for your feedback, we’re glad to hear that you like the recipes! We understand your point about ingredient substitutions and recipe clarity. Being able to easily replace certain items and having complete, clear instructions is important for a smooth experience, and we appreciate you highlighting this. Your feedback will be shared with our team as we continue improving the content and making the recipes more flexible and user-friendly. If you ever have specific questions or need help with substitutions, feel free to reach out, we’re always happy to assist. 💚 - KetoGo Team

Hello Yvonne, Thank you for your feedback. We’re sorry to hear that this situation has been frustrating. We’d like to clarify that we have received one email from your registered address, and in that communication, our team provided detailed cancellation guidelines to help you complete the process. Please note that KetoGo is a subscription-based service, and cancellations can be completed through your account settings. Once cancelled, no further renewals should take place. We understand your concern regarding the charges, and we’d like to review your case further. Our team will follow up with you via email to ensure everything is clarified and handled appropriately. - KetoGo Team

Hello Jan, Thank you for your wonderful feedback! We’re so happy to hear about your progress, losing 6 kg is a great achievement. It’s amazing to see your hard work paying off. 💚 If you ever need any support along the way, we’re always here for you. - KetoGo Team

Здравствуйте! Спасибо за ваш отзыв. Мы видим, что вы ранее обращались в нашу службу поддержки, ваши вопросы были рассмотрены, и ваше обращение было закрыто. Если у вас остались какие-либо вопросы или остались какие-либо сомнения, вы всегда можете продолжить обсуждение в рамках существующей переписки по электронной почте, наша команда с удовольствием вам поможет. — Команда KetoGo

Hello, Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. We understand that the offers and options can sometimes feel a bit overwhelming at first, and it means a lot to hear that our support team was able to step in quickly and help clarify everything for you. 💚 If you ever have any questions or need assistance again, please don’t hesitate to reach out, we’re always here to help. - KetoGo Team

Hello Natasha, Thank you so much for your kind feedback, we really appreciate you taking the time to share your experience. We’re sorry to hear that the cancellation instructions didn’t work as expected, but we’re glad our support team was able to step in and resolve everything quickly for you. It’s great to know you found the assistance helpful and clear. 💚 Your feedback about the process is very valuable, and we’ll use it to continue improving the experience. - KetoGo Team

Hello Tammy, Thank you for your feedback, and we’re truly sorry to hear about your experience. We sincerely apologize for the delay in support responses. Due to a higher-than-usual volume of requests, response times may occasionally be longer than expected, but please be assured that every case is reviewed by our team. That said, we can confirm that your subscription has already been successfully cancelled, and no further renewals will take place. We understand how frustrating the cancellation process may feel, and your feedback is important as we continue working to improve both the experience and our support responsiveness. - KetoGo Team

Hello Susanna, Thank you for your kind words! We’re really glad to hear that you found the support quick and efficient, that’s exactly what we aim for. If you ever need anything else, we’re always here to help. 💚 - KetoGo Team

Hello Tita, Thank you for your feedback. We’re sorry to hear that this situation has caused concern. Please note that KetoGo is a subscription-based service, and after a trial period, plans may renew automatically unless cancelled beforehand, as explained during registration and in the Terms of Service accepted at signup. We can see that you’ve already been in contact with our support team. Your case is currently under review, and our team will get back to you as soon as possible with a detailed response. - KetoGo Team

Hello, Francesca! Thank you for sharing your feedback. We’re sorry to hear that this situation has caused frustration. Please note that during the registration process, users may be presented with additional optional services related to the program, such as premium features or tools like the Shopping List. These are separate add-ons and can be selected or declined during signup, each with its own billing terms. We can also see that you have already been in contact with our support team and that detailed explanations have been provided to you. If anything still remains unclear, our team will be happy to clarify further within the same conversation. - KetoGo Team