KetoGo

Hello Nevena, Thank you for sharing your experience, we really appreciate it. We’re glad to hear that this has been a great new journey for you. Starting something new isn’t always easy, so it’s great to know the program has been a positive part of that. 💚 Wishing you continued success as you move forward! – KetoGo Team

Hello Lilo, Thank you for your kind feedback, we really appreciate you taking the time to share it. We’re glad to hear that your issue was resolved quickly and that your experience with our support team was positive. Providing prompt and helpful assistance is very important to us. 💚 If you ever need anything else, we’ll be here to help. – KetoGo Team

Hello Yael, We’re sorry to hear about your experience and understand how frustrating this situation must feel. We’d like to clarify that pricing details, including any applicable charges and renewal terms, are presented during registration. That said, we understand that this may not have felt clear from your perspective. The service is web-based and accessible through your account after registration, even if it wasn’t actively used. Regarding cancellation, it can be completed at any time through the account settings, although we understand that the process may not have seemed straightforward in your case. Refund requests are reviewed individually based on the specific circumstances, and we’d like to take a closer look at yours to ensure everything is handled correctly. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team

Hello, Thank you for your feedback, we truly appreciate you taking the time to share it. We’re glad to hear that your experience with our Customer Support team was smooth and that everything was resolved quickly and clearly. Providing timely support and clear communication is very important to us. 💚 If you ever need assistance again, we’ll be here to help. – KetoGo Team

Hello Brent, We’re sorry to hear about your experience and understand how frustrating this must have felt. We’d like to clarify that cancellation is available through the account settings, and we also provide step-by-step guidance in our Help Center. In your case, our Customer Support team shared detailed instructions along with direct links to help you complete the cancellation. We can confirm that your case has been reviewed, the process was explained in detail, and your subscription has been cancelled, so no further renewals will take place. We understand that the experience may not have felt straightforward, and your feedback is important in helping us improve clarity. If you have any further questions, our team remains available to assist you. – KetoGo Team

Hello Jacques, We’re sorry to hear about your experience and understand how concerning this situation must feel. We’d like to clarify that if multiple services are selected during registration, they can result in separate subscriptions, each with its own billing cycle. Cancellation of one service does not automatically cancel others, which may explain why an additional charge appeared later. That said, we take your concerns seriously and would like to review your case in detail to ensure everything was handled correctly. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team

Hello Daniela, We’re sorry to hear that you feel this way. We take such feedback seriously and would like to clarify that charges can only be processed after selecting and confirming a plan during registration. If something didn’t seem right, we would like to review your case in detail to understand what may have happened. As we’re unable to identify your account from this review, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot so we can prioritize your case and assist you further. – KetoGo Team

Hello Sesilia, We’re sorry to hear about your experience and understand how concerning this situation must feel. After reviewing your case, we can see that an active subscription was created, which is why the charges occurred. Subscriptions are activated after selecting a plan and confirming the payment details during registration. That said, we understand how this may not have been clear from your perspective, and we take your concerns seriously. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team

Hello Ema, We’re sorry to hear about your experience and understand how frustrating this must have felt. We’d like to clarify that cancellation is available through the account settings and is designed to confirm the user’s intent, not to prevent it. That said, we understand how the process may have come across as overwhelming, and your feedback regarding this is important to us. We also want to note that any charges require confirmation during the checkout process. If something seemed to happen differently, we would like to review this in detail. To help clarify and resolve your situation, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot so we can prioritize your case. – KetoGo Team

Hello Jani, We’re sorry to hear about your experience and understand how concerning this situation must feel. We’d like to clarify that once a subscription is fully cancelled, no further renewals should take place. If a charge appears after cancellation, it may be related to a billing cycle that was already processed or a service that was still active at that time, this is something we would need to review in detail. We also understand how confusing it must have been to see your subscription marked as ended while still noticing a charge, and we take this seriously. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. – KetoGo Team

Hello Robbie, We’re sorry to hear about your experience and understand how frustrating this situation must feel. We’d like to clarify that subscriptions can be cancelled at any time through the account settings, and once completed, future renewals should stop. Our support team is also available via email to assist with any issues, even if it may not have been easy to find. That said, we’d like to review your case in detail to understand what may have happened and ensure everything is handled correctly. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot so we can prioritize your case. – KetoGo Team

Hello, Thank you for your lovely feedback! We’re really glad to hear that you’re enjoying the recipes and finding the variety helpful, it’s great to know it’s making your journey easier to stick with. If there’s anything you feel could make your experience even better, we’d love to hear your thoughts. - KetoGo Team

Hello, Thank you for sharing your feedback. We’re really sorry to hear how frustrating and disruptive this experience has been for you. We’d like to clarify that cancellation is normally available directly through the account settings on the website, and once completed, it prevents any further renewals. If the option was not accessible or didn’t work as expected, we understand how upsetting that must have been. Regarding the email issue, that certainly doesn’t sound like the experience we aim to provide. Our support communication is intended to be fully accessible, so we appreciate you highlighting this. Please note that subscriptions only remain active and continue billing if the cancellation process has not been fully completed. That said, we completely understand how this situation could have led to frustration, especially given the steps you had to take with your bank. We take feedback like this seriously and will use it to review and improve the experience to ensure it’s clearer and more straightforward for our users. - KetoGo Team

Hello, Thank you for sharing your feedback. We’re really sorry to hear how upsetting this situation feels and understand your concern regarding the charges. We’d like to clarify that a subscription cannot be activated without completing the signup process, which includes selecting a plan and confirming the purchase with payment details. For this reason, charges are not applied without user confirmation. Regarding the additional amounts mentioned, any extra services or add-ons are presented during registration and are entirely optional — they can always be declined before completing the purchase. That said, we would like to review your case in detail to understand exactly what was selected and how the charges occurred. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. - KetoGo Team

Hello Nic, We’re really sorry to hear about your experience and understand how frustrating this must have felt. This is certainly not the experience we want for our customers. We’d truly like the opportunity to look into your case and help resolve any issues or concerns that are left. We also want to reassure you that cancelling a subscription can be done at any time, and our team is always here to guide you through the process if needed. In addition, detailed step-by-step instructions are available in our Help Center for your convenience. We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot. We’re here to assist and will be happy to look into this as soon as we have the necessary information. - KetoGo Team

Bonjour, Nous sommes sincèrement désolés de lire votre ressenti et comprenons votre inquiétude. Notre équipe Customer Experience vous a déjà contacté(e) directement afin de mieux comprendre la situation et vous apporter une solution adaptée. Nous vous invitons à consulter votre boîte mail (y compris les spams) et à nous répondre, nous sommes là pour vous aider et résoudre cela au plus vite. -Ketogo Team

Hello, Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating and understand how this situation may feel. We’d like to clarify that charges can only be processed after a plan is selected and payment details are confirmed during registration. Our subscriptions renew automatically unless cancelled beforehand, as explained during signup and in the Terms of Service. Cancellation is normally available directly through your account settings and can be completed at any time. If you experienced any difficulty with this, that doesn’t sound right, and we would like to review your case to better understand what may have happened and assist you further. We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot. We’re here to assist and will be happy to look into this as soon as we have the necessary information. - KetoGo Team

Hello, Thank you for sharing your feedback. We’re sorry to hear how frustrating and overwhelming this experience has been, and we appreciate you taking the time to explain the situation. We’d like to clarify that payments can only be processed after a plan is selected and payment details are confirmed during registration. Any additional services or subscriptions are optional and require confirmation before being activated. Our subscriptions renew automatically unless cancelled beforehand, as outlined during signup and in the Terms of Service. Cancellation is normally available directly through your account settings and can be completed at any time. If you attempted to cancel but continued to be charged, that doesn’t sound right, and we would like to take a closer look at what may have happened. We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot. We’re here to assist and will be happy to look into this as soon as we have the necessary information. - KetoGo Team

Hello, Thank you for sharing your feedback. We’re sorry to hear about this situation and understand how concerning it must feel, especially when it involves a family member. We’d like to clarify that subscriptions can only be activated after a plan is selected and payment details are confirmed during registration. Our plans renew automatically unless cancelled beforehand, as explained during signup and outlined in the Terms of Service. Cancellation is normally available directly through the account settings. If it seemed difficult to cancel or charges continued, that doesn’t sound right, and we would like to carefully review what may have happened in this case. We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot. We’re here to assist and will be happy to look into this as soon as we have the necessary information. - KetoGo Team

Hello Katie, We’re sorry to hear about your experience and understand how frustrating this situation must have felt. We’d like to clarify that all charges, including any optional additional services, are presented during the registration process and require confirmation before payment is made. Selecting multiple options can result in separate charges, which may explain the difference you noticed. That said, we understand how the pricing may not have felt clear from your perspective, and your feedback is important in helping us improve transparency. We’d like to take a closer look at your case to ensure everything was handled correctly. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot so we can prioritize your case. – KetoGo Team