William, this is a horrible use of a 1-star review. We work tirelessly to give our customers a great experience, and because our software is not fully connected, can you give us the lowest possible rating?
To anyone else reading this, here's the deal: Key West Scuba Diving is NOT American Airlines selling tickets to hundreds of thousands of passengers weekly; we're a local business putting a handful of people on a single boat daily. There might be the odd occasion you get an update by telephone, but the person making the call who's BUSY handling check-ins (and more) forgets to check a box.
Does a simple oversight like this deserve a 1-star review?
Best, Key West Scuba Diving
www.keywestscubadiving.com