kimkim

Hi Alan, Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that your experience so far has not met your expectations, especially given the trust you placed in us to help plan your trip through Latin America. We understand how important it is for every aspect of your journey to be well-organized and tailored to your needs, and we regret that the accommodations, logistics, and overall value have not aligned with what you were hoping for. Your input regarding hotel locations, travel logistics, and communication is extremely valuable, and we take your concerns seriously. If there are any outstanding issues or if there’s anything we can do to assist for the remainder of your trip, please contact your local specialist or reach out to us at [email protected] so we can address your concerns as quickly as possible. Thank you again for your honest feedback. We will use your comments to help improve our services for future travelers. Best, The kimkim Team

Hi Amy! Thank you so much for your wonderful review! We’re thrilled to hear that Emerson’s planning and support helped make your trip to Finland and Estonia memorable, even when faced with unexpected travel changes. It’s great to know that you enjoyed the hotels, tours, and especially the dogsledding and Northern Lights. We truly appreciate your recommendation and hope to help you with your next adventure! Best, The kimkim Team

Hi Jillian! Thank you so much for your thoughtful and detailed review! We’re delighted to hear how much you loved Thailand and that our team helped create a seamless, well-organized journey with the unique experiences you were looking for. We appreciate your honest feedback about the accommodation in Koh Samui and your guide experience, and we’ll use your comments to continue improving our service. It’s wonderful to know that highlights like Chiang Rai, Chiang Mai, and island hopping in Koh Samui made your trip unforgettable. We hope to help you dream up and plan your next adventure soon! Best, The kimkim Team

Hi Pam! Thank you so much for your kind words! We're delighted to hear that Elena helped craft a memorable trip with such a great mix of activities and experiences across Vietnam and Thailand. It's wonderful to know that our guides made your journey enjoyable and flexible. We truly appreciate your recommendation and hope to help you plan another adventure soon! Best, The kimkim Team

Hi Elaine! Thank you so much for your wonderful review! We're delighted to hear that your trip to Australia was filled with unforgettable adventures and that Paula’s planning made everything run smoothly. It’s fantastic to know you enjoyed experiences like snorkeling, the camel ride, and the Great Ocean Drive. We’re thrilled we could help make this a trip of a lifetime for you! Best, The kimkim Team

Hi Doug! Thank you so much for sharing your wonderful review! We’re thrilled to hear that Chhewang was able to create a memorable itinerary tailored to your interests, and that your first organized tour was such a positive experience. It’s great to know you enjoyed Kathmandu, Pokhara, your trek, and Chitwan National Park, and that guides like Pema and Suren made your trip extra special. We appreciate your helpful feedback regarding the drive between Kathmandu and Pokhara. Thank you for choosing kimkim—wishing you many more amazing adventures ahead! Best, The kimkim Team

Hi Roger! Thank you so much for sharing your thoughtful and detailed feedback! We’re delighted to hear that your first trip to Egypt was so memorable and that Aya provided outstanding service, customizing your itinerary and ensuring everything ran smoothly throughout your journey. We’re also grateful for your kind words about Osama, Sam, Mansour, and the rest of the team—it's wonderful to know they helped make your experience truly special with their knowledge, care, and passion for Egypt. We appreciate you choosing kimkim and look forward to helping you plan your next adventure! Best, The kimkim Team

Hi Mrs. Davis! Thank you so much for your kind words and for choosing kimkim again for your travels! We’re delighted to hear that Alex provided such attentive and thoughtful service and that your trip to Belize went smoothly. It means a lot to us that you’ve recommended kimkim to friends and fellow travelers. We look forward to helping you create more memorable journeys in the future! Best, The kimkim Team

Hi Madame! Thank you for sharing your feedback with us. We're glad to hear you had a wonderful experience with your guide and driver in Chiang Mai, as well as your driver in Bangkok. We’re sorry to hear that the Bangkok guide did not fully meet your expectations and that the hotel location made touring less convenient. Your comments are invaluable and will help us improve our service and recommendations in the future. We appreciate you choosing kimkim and hope to assist you on your next adventure. Best, The kimkim Team

Hi Veda! Thank you so much for sharing your experience! We’re thrilled to hear that your Patagonia adventure was a lifelong memorable event, especially the penguin and glacier tours, as well as your time in Torres del Paine. Our team takes great pride in providing thoughtful planning and support to ensure your comfort and enjoyment throughout your journey. Thank you for choosing Kimkim to help create such special memories—we hope to assist you with more amazing travels in the future! Best, The kimkim Team

HI Allan! Thank you so much for your incredibly kind words! We’re delighted to hear that your 16-day adventure through Patagonia, Atacama, and Rapa Nui was seamless and memorable. Francisco and the team work hard to ensure everything runs smoothly, and we're thrilled that you felt supported at every step—even down to dinner reservations! Providing prompt and attentive service is important to us, so knowing we were able to assist you whenever needed means the world. Thank you for choosing us to help plan your journey, and we hope to welcome you on another unforgettable trip soon! Best, The kimkim Team

Hi Vermonter! Thank you so much for your wonderful review! We're overjoyed to hear that you had such a flawless and memorable experience with us. Our team takes great pride in providing excellent service, from hotel and transportation arrangements to ensuring you have the best tour guides possible. It’s fantastic to know our efforts to stay in touch and update you throughout your trip made a positive difference. We’re especially pleased that we could accommodate your last-minute requests to make your adventure even more special. Thank you for trusting us to deliver your best-ever travel experience—we can’t wait to help you plan your next journey! Best, The kimkim Team

Hi Lucy! Thank you so much for sharing your experience with us! We're thrilled to hear that your trip felt personalized, efficient, and well-informed from start to finish. Our team strives to be as flexible and helpful as possible during the booking process, so we're glad to know you felt supported every step of the way. It's wonderful to hear that your main guide and local guides made such a positive impact on your journey. We truly appreciate your feedback and hope to help you plan another amazing adventure in the future! Best, The kimkim Team

Hi Janet! Thank you so much for your thoughtful review! We’re delighted to hear that you and your husband had a fantastic trip, enjoyed the varied experiences, and appreciated the breathtaking landscapes. It’s great to know that our team, including your private guide Max, helped make your vacation memorable, and that you found our support easy to reach and responsive throughout your journey. We appreciate your honest feedback regarding the Boutique Hotel La Cantera and your experience at Punto Arenas—it’s always helpful as we work to improve our services and recommendations. Thank you again for your high recommendation, and we hope to help you plan your next adventure! Best, The kimkim Team

Hi Daniel, Thank you for your feedback and for highlighting the great suggestions and amazing tours you enjoyed. We’re truly sorry to hear about the challenges you faced regarding visa information, airline rebooking fees, the hotel in Melbourne, and the unexpected car rental charge. Your experience is important to us, and we apologize for any inconvenience or miscommunication. We appreciate your input and will use it to improve our service and communication in the future. If you’d like to discuss your concerns further, please reach out to us at [email protected]. Best, The kimkim Team

Hi Nicole! Thank you so much for your wonderful feedback! We’re delighted to hear that everything was meticulously planned and went perfectly for your trip. Your appreciation for our attention to detail means a lot to us. We look forward to helping you with your next adventure! Best, The kimkim Team

Hi Faye! Thank you for your amazing review! We're thrilled to hear that everything went smoothly and that you enjoyed your time in Australia. It’s wonderful to know that the rides, hotels, tours, and guides all exceeded your expectations and made your trip unforgettable. We appreciate your kind words and hope to help you create more lifelong memories on your next adventure! Best, The kimkim Team

Hi Glenn! Thank you for your kind words! We're delighted to hear that everything was perfectly arranged and that you had a successful trip. We appreciate your trust in us and look forward to helping you plan your next adventure in the future. Best, The kimkim Team

Hi Judy, Thank you for sharing your detailed feedback. We're sorry for the difficulties you faced with the last-minute tour cancellation, missed transfer, and problems reaching our emergency line during your Costa Rica trip. We understand how disappointing and stressful this must have been, and we apologize for any miscommunication or inconvenience caused. This is not the level of service we strive for, and we appreciate you bringing these issues to our attention. Please feel free to reach out to us at [email protected] so we can follow up directly and work to resolve your concerns. Best, The kimkim Team

Hi Chris! Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing trip and enjoyed the tours, guides, accommodations, and seamless travel arrangements. It’s great to know we could make your travel experience so easy and enjoyable. We look forward to helping you plan your next adventure! Best, The kimkim Team