Hi Julia,
Thank you for taking the time to share your feedback. We understand how frustrating it can be to identify the correct replacement cartridge, especially for faucets that have been in service for many years.
We're glad we had the opportunity to connect with you directly and resolve the issue. Your feedback regarding replacement part identification is valuable, and we've shared it with our team as we continue working to improve the customer experience.
Thank you again for your time and support.
Kingston Customer Experience Team
R
Ruth · 写过 3 条评价 · 已认证 · 体验于 2026-05-26 ·
★★★★★
对我的退货流程非常有帮助。
KINGSTON 回复2026-06-23
Thank you for your kind words and for leaving us a 5-star review!
A
Aseel Z · 写过 2 条评价 · 已认证 · 体验于 2026-05-26 ·
★★★★★
制作精良的固定装置
KINGSTON 回复2026-06-17
Thank you for taking the time to leave us an honest review!
T
Tommy · 写过 1 条评价 · 已认证 · 体验于 2026-06-01 ·
★★★★★
非常高兴
非常高兴。
谢谢你
汤米
KINGSTON 回复2026-06-23
We really appreciate your positive feedback, Tommy!
Dear Charlotte,
We're sorry to hear about your experience. Our Customer Support team reached out to see if there was anything further we could do to help. We appreciate your feedback and are always here if you need assistance in the future.
Kingston Customer Experience Team
Thank you for your kind review! We're glad to hear that our commitment to quality and fast delivery has made a difference. We truly appreciate your support.
S
Sean · 写过 1 条评价 · 已认证 · 体验于 2026-05-06 ·
★★★★★
我喜欢新水龙头!
KINGSTON 回复2026-07-02
Hi Sean,
Thank you for taking the time to share your feedback. We're sorry to hear about the issue with the deck plate fit.
Our Customer Service team reached out to provide assistance and help identify the best solution for your installation. If you still need any support, please don't hesitate to reply to our previous email or contact our Customer Service team. We'd be happy to assist you.
Kingston Customer Experience Team
J
Joseph · 写过 1 条评价 · 已认证 · 体验于 2026-05-22 ·
★★★★★
来得快
东西来得很快,销售代表反应很快,而且价格也不错。
KINGSTON 回复2026-06-17
We appreciate your feedback and are happy we could provide both great service and competitive pricing.
S
Steve · 写过 1 条评价 · 已认证 · 体验于 2026-05-15 ·
★★★★★
轻松获得答案帮助
很容易获得答案帮助,服务代表也非常友好
KINGSTON 回复2026-06-17
Thank you for your kind words! We're glad our team could help answer your questions and assist you with your order.
Hi Diane,
Thank you for your feedback. We sincerely apologize for the difficulties and frustration you experienced during the installation process.
We understand that our customer service team was able to assist you following your review, and we're grateful for the kind comments you shared regarding the support you received.
Your feedback is extremely valuable to us, as it helps us identify areas where we can improve both our products and customer experience. We appreciate the opportunity to address your concerns and are pleased that our team was able to provide assistance.
Kingston Support Team
Hi Larissa,
Thank you for sharing your experience. We sincerely apologize for the frustration you encountered and appreciate your patience while we worked through the issue.
We truly appreciate your patience throughout this process. After receiving an update from our support team, we were pleased to learn that you were able to locate the correct stem extender and that your issue has been resolved.
If you ever need help in the future, please don't hesitate to reach out.
Warm regards,
Kingston Support Team
J
Jamie · 写过 5 条评价 · 已认证 · 体验于 2026-04-25 ·
★★★★★
优质的服务
视线轻松通过
KINGSTON 回复2026-06-23
Thank you for your kind feedback! Your support means a lot to us.