Koalafi

Thank you for sharing your feedback. We will be reaching out to gather more information about your experience and work with you to resolve the login issue. Our team will review the previous troubleshooting steps and assist in getting you back into your account as quickly as possible. If you would like to speak with us sooner, please contact our Customer Advocacy Team at 844-821-6424, Monday through Friday from 8:00 AM to 9:00 PM EST or Saturday from 8:00 AM to 8:00 PM EST.

We are glad we were able to help clarify the transaction. Koalafi provides financing to help customers make purchases at participating merchants, and while your purchase may have been made with a specific store, the payments are processed by Koalafi. As a result, Koalafi will appear on your bank statement rather than the merchant's name. If you have any additional questions or concerns about your account or payments, please don't hesitate to contact our Customer Advocacy Team at 844-821-6424, Monday through Friday from 8:00 AM to 9:00 PM EST or Saturday from 8:00 AM to 8:00 PM EST. We're always happy to help.

We would like the opportunity to learn more about your experience and review your concerns in greater detail. A member of our Customer Advocacy Team will be reaching out to discuss your account, answer any questions you may have, and review the options that were available at the time your lease was established. If you would like to speak with us sooner, please contact us at 844-821-6424, Monday through Friday from 8:00 AM to 9:00 PM EST or Saturday from 8:00 AM to 8:00 PM EST. We appreciate your feedback and look forward to speaking with you.