Koalafi

Our lease agreement explains that while customers have the opportunity to take advantage of the 90 day early purchase option, scheduled good faith payments may still occur before the end of that period. The agreement also confirms any automatic payment schedule established on the account. Customers who prefer not to have automatic payments may contact us to discuss available options before those payments are processed. We understand there may be additional details regarding your experience, and a representative will be reaching out to review your account and answer any questions. If you would like to speak with us sooner, please contact our Customer Advocacy Team at 844-821-6424 or [email protected]. Our team is available Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday from 8:00 AM to 8:00 PM EST.

Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to let us know about your experience. We previously attempted to contact you to discuss your concerns but did not receive a response or follow up. We would like another opportunity to speak with you, review your experience, and address the concerns you raised. A representative will be reaching back out to assist. You may also contact our Customer Advocacy Team directly at 844-821-6424 or [email protected]. Our team is available Monday through Friday from 8:00 AM to 9:00 PM EST and Saturday from 8:00 AM to 8:00 PM EST. We look forward to speaking with you.