Koinly

Hello there, We're sorry your experience wasn't smooth, but we're ready to assist! Please reach out via chat and let the team know about your issues - we'll be glad to help!

Hey Jacob, Thanks so much for taking the time to rate us! Keep in mind our Help Center containing all available knowledge: https://support.koinly.io/hc/en-us and we're also here for you if you run into anything you can't make out on your own. Best regards!

We're absolutely thrilled you're enjoying Koinly, Candy! All teammates are working really hard, and it makes us so happy to know that this reflects in the user experience. We're at your disposal if you require any assistance again!

Thanks so much for a 5-star rating, Sharma! There are a few improvements in the pipeline to address this issue. At the moment we have a toggle which helps to ignore the mismatch in case where the reported balances are wrong or outdated. Your calculated balances are the ones being included in your reports and they should be prioritised. For a mismatch itself, it is always worth checking for any missing purchase history or data in general which is going to be easier once a special tool is introduced to help the users. This is being worked on to address exactly that. Surely, next time you use Koinly, the UI and the work on fixing the discrepancies will be much easier!

Thanks for the excitement, Cathy! This is really encouraging - a big THANK YOU from all of us, and as always, we're at your disposal if you run into any trouble!

Cheers for a 5-star rating! We are indeed constantly improving, a UI facelift is being tested right now as well as additional features added. Hope we can serve you well over the coming years!

Glad to hear, Peter! Thank you for rating us, hope to serve you well in the future.

Thanks a lot for leaving a 5 star rating! It matters a lot to us, especially from users who used the platform over the years.

Hi Rob, Thanks for sharing your experience! It’s great to hear you felt confident using Koinly on your own. We’re thrilled you found it so simple, and we really appreciate the recommendation! 💙

Hi Mark, Thanks for the review! We’re glad you’re finding Koinly helpful and that generating your tax reports has been quick and convenient. We appreciate your support! 💙

Hi Antony, Wow! Five years with Koinly. Thank you for your continued support! It’s fantastic to hear the reports make things easy for both you and your accountant. We really appreciate your recommendation and look forward to helping with many more tax seasons! 💙

Hi Larry, Thanks for the great review! We’re delighted to hear Koinly has worked well for your portfolio over the years and that it’s been a good fit for you. We really appreciate your continued support! 💙

Hi Marc, Thanks for being with us for the last few years! It’s great to hear Koinly has made your crypto tax reporting simple and hassle-free. We really appreciate your recommendation and continued support! 💙

Hi John, Thanks for the awesome review! Crypto taxes can definitely be challenging, so we’re happy to hear Koinly made the process much easier for you. Thanks for your support! 💙

Hi Tim, Thanks for taking the time to leave a review! We’re happy we could help you get your data imported and sorted out. If you ever need a hand again, we’re only a message away. 💙

Hi MMI, Thank you for the fantastic review! We’re so glad to hear Koinly has made tax reporting easier for both you and your accountant. We really appreciate your support and look forward to helping you again next tax season! 💙

Hello Justin, Thank you so much for your enthusiasm! Our awesome devs and teammates across the company are working hard to keep it all cohesive; a big thank YOU from all of us!

Hi Brian, Thank you for your kind feedback! Our tax team is working hard to incorporate all local requirements - if you wish to file your taxes - but yes! You can also use Koinly as a simple tracker of your portfolio. Our team is at your disposal if you encounter any issues.

Hello Abdul, Thank you very much for your words of support! Much appreciated! As a general piece of advice: be sure to reach out to our support team for assistance whenever you have the time before your filing; this will assist us in identifying and hopefully help fixing it all stress-free.

We're delighted you enjoy Koinly, Paolo! Do reach out to our support for a discount before purchasing a tax plan!