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健康与医疗

KURU Footwear

61 条评价

4.961 条评价
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关于 KURU Footwear

数据更新
网站
kurufootwear.com
分类
健康与医疗
所在地
United States · Salt Lake City
状态
待认证
近 12 个月
61 条评价
差评回复率
100%(1/1 条)
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KURU Footwear靠谱吗?

KURU Footwear(kurufootwear.com)在 OK.one 的综合评分为 4.9 分(满分 5 分),基于本站收录的 61 条用户评价,属于健康与医疗分类,口碑优秀。好评高度一致,98% 的评价为 4 星及以上;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

R
Richard Heysek · 写过 1 条评价 · 体验于 2026-07-22 ·

古鲁太棒了!

KURU Footwear 回复2026-07-23

Thank you for your kind review! We're so glad to hear your GURU provided excellent service. We'll be sure to share your feedback with the team. Thanks for choosing KURU!

L
Linda Gorrell · 写过 1 条评价 · 体验于 2026-07-16 ·

库鲁是最棒的!

Kuru 是一家非常棒的公司,让订购和/或退货变得如此轻而易举!他们在电话中也非常乐于助人且友善!

KURU Footwear 回复2026-07-24

We're delighted to hear that both ordering and returning shoes has been such an easy experience for you. Our team works hard to make every interaction as smooth and stress-free as possible, and it's wonderful to know you found our phone support helpful and kind as well. We truly appreciate your support and thank you for choosing KURU!

R
Rob · 写过 1 条评价 · 体验于 2026-07-23 ·

太棒了,超级回答了我所有的问题……

惊人的回答了我所有的问题超级有帮助

KURU Footwear 回复2026-07-24

We're so glad our team was able to answer all of your questions and provide the help you needed. We appreciate you taking the time to share your experience, and thank you for choosing KURU!

A
Amanda de la Fuente · 写过 1 条评价 · 体验于 2026-07-22 ·

我喜欢我的库鲁鞋

我喜欢我的库鲁鞋。我至少在过去 6 年里一直戴着它们。他们提供了出色的支持,这对我的工作至关重要,因为我的工作需要大量体力,每天需要站在混凝土上 8 个小时。我尝试了几种不同的风格,它们都有自己独特的特点。我最近需要客户服务的一些帮助,这也是一流的体验。

KURU Footwear 回复2026-07-23

Thank you so much for your continued support over the past six years! It means a lot to know your KURUs have provided the comfort and support you need through long days on concrete, and that you've found styles that work well for you. We're also delighted to hear your recent experience with our customer service team was just as positive. Thank you for being part of the KURU family!

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Linda Caruthers · 写过 1 条评价 · 体验于 2026-07-21 ·

迅速而简洁

我的问题得到了及时、简洁的回答

KURU Footwear 回复2026-07-22

We're glad our team was able to answer your question promptly and clearly. Providing helpful, straightforward support is always our goal, and we're happy we could make your experience a positive one. We appreciate you choosing KURU!

M
Marie Macrigeanis · 写过 1 条评价 · 体验于 2026-07-21 ·

很棒的客户服务!

我们收到的订单有问题。 我们打电话给客户服务部,Jenene 非常专业而且彬彬有礼。 她能够立即纠正这个问题。 我们一定会再次订购!

KURU Footwear 回复2026-07-22

Thank you for sharing your experience! While we're sorry there was an issue with your order, we're so glad Jenene was able to resolve it quickly with the professionalism and care you deserve. We'll be sure to pass along your kind words to her. Thank you for giving us the opportunity to make things right, and we look forward to serving you again!

C
CB · 写过 3 条评价 · 体验于 2026-07-20 ·

我询问了购买替换品的事宜...

我询问是否要为我购买的新鞋购买替换鞋垫,因为我喜欢它们,并希望确保它们像新鞋一样舒适。因为你们不卖鞋垫,所以他们免费给我寄了一双! 喜欢你的客户服务和你的鞋子!

KURU Footwear 回复2026-07-22

We're so glad to hear you're loving your KURUs and that our team could help keep them feeling their best. We're always happy to send replacement insoles when needed, and it's wonderful to know our customer service made such a positive impression. We truly appreciate your support and look forward to keeping you comfortable for many miles to come!

J
Jan Visser · 写过 4 条评价 · 体验于 2026-05-01 ·

快速的响应时间和对细节的关注。

我从 Mindee 收到的回复很快,我给她的回复也很快。现在我正在等待结果。 我对 KURU 的体验非常积极。首先,这双鞋非常棒,它们可以缓解膝盖疼痛,除了非常昂贵的拖鞋,它会加剧疼痛,因此我发了电子邮件。 早些时候,我需要进行换货,因为我收到的是女士尺码,这个过程再简单不过了。我可以告诉你 Sketchers 失去了一位客户,而 KURU 赢得了一位客户。

KURU Footwear 回复2026-07-23

Thank you for sharing your experience! We're so glad to hear your KURUs have helped with your knee pain and that your previous exchange process was quick and easy. It's also great to know Mindee was able to respond promptly to your email. We're grateful you've chosen KURU.

J
John · 写过 2 条评价 · 体验于 2026-07-17 ·

非常有帮助并且快速回答我的问题。

非常乐于助人且快速回复我的换鞋电子邮件。愿意在所有情况下提供帮助。到目前为止真的很高兴!

KURU Footwear 回复2026-07-22

Thank you for your wonderful review! We're so glad to hear our team was able to help with your exchange quickly and provide the support you needed. We always strive to make the process as smooth and stress-free as possible, and it's great to know you've been so pleased with your experience. Thank you for choosing KURU!

J
Jim Fogel · 写过 1 条评价 · 体验于 2026-07-20 ·

为数不多的离开的公司之一……

为数不多的真正关心客户满意度的公司之一。 帮助我的那位女士听了我的问题,并真正尝试引导我找到适合我的脚后跟问题的鞋子。 她太棒了!

KURU Footwear 回复2026-07-22

Thank you so much for your thoughtful review! It means a lot to hear that you felt listened to and supported. We're so glad our team member took the time to understand your heel concerns and help guide you toward the right shoe. Providing personalized care is something we truly value, and we appreciate you recognizing that. Thank you for choosing KURU!

A
Ally · 写过 7 条评价 · 体验于 2026-07-20 ·

这位先生非常乐于助人,而且…

这位先生非常乐于助人并回答了我所有的问题。

KURU Footwear 回复2026-07-22

Thank you for your kind review! We're so glad to hear our team was able to answer all of your questions and provide the help you needed. We appreciate you taking the time to share your experience, and thank you for choosing KURU!

P
Pamela · 写过 6 条评价 · 体验于 2026-07-13 ·

运送错误

由于某种原因,我从 Kuru 收到的订单被运送到荷兰,而不是订单上的加利福尼亚州圣罗莎地址。货物被退回库鲁,但库鲁没有人联系我解决问题。您的客户服务代表能够通过加急运送快速运送第二个订单。凉鞋不合脚,所以我尝试退货,但退货后显示退款金额为 0 美元。相同的客户。服务。销售代表能够帮助我更正退货,并为我提供未来购买的商店积分以及全额退款。由于如此优质的服务,我仍然会是 Kuru 的客户。

KURU Footwear 回复2026-07-20

We’re sorry for the frustration caused by the shipping mix-up and the return confusion, but we’re glad our GURU was able to step in and help resolve each issue. We appreciate your patience throughout the process and are happy we could get everything corrected, from the replacement shipment to your return and refund. Thank you for giving KURU another chance. We truly value your continued support and look forward to helping you find a pair that’s the perfect fit!

K
Kathleen Thayil · 写过 1 条评价 · 体验于 2026-07-09 ·

响应迅速的客户服务

我的订单被延迟/丢失,客户服务迅速回复并确保我的订单被重新发送。 我现在有订单了!

KURU Footwear 回复2026-07-20

Thank you for sharing your experience! We know how frustrating it can be when an order doesn't arrive as expected, and we're glad our team was able to step in quickly and get a replacement sent your way. We appreciate your patience and hope you enjoy your new KURUs!

J
Jim · 写过 5 条评价 · 体验于 2026-07-17 ·

客户服务应该如何!

艾米丽很专业,很容易交谈,而且很友好。她快速且令人满意地处理了我的问题。

KURU Footwear 回复2026-07-20

Thank you for your kind words! We're so happy to hear Emily provided friendly, professional service and was able to resolve your concern quickly. We'll be sure to share your feedback with her. Thank you for choosing KURU, and we hope you continue to enjoy every step!

K
Kenia Velasquez · 写过 1 条评价 · 体验于 2026-07-17 ·

地址错误

快速有效地提供我需要的帮助。

KURU Footwear 回复2026-07-20

Thank you for your feedback! We're so glad our GURU team was able to provide the help you needed quickly and efficiently. We appreciate you taking the time to share your experience and hope you continue to enjoy your KURUs!

s
susan walsh · 写过 1 条评价 · 体验于 2026-07-17 ·

客户服务超出了我的范围……

客户服务超出了我的预期。 他们耐心且专业地花时间了解我打电话的原因。 他们实际上一直在线以确保我收到他们的电子邮件以及我需要的东西

KURU Footwear 回复2026-07-20

Thank you for your wonderful feedback! We're thrilled to hear our GURU team exceeded your expectations. Taking the time to listen, provide patient and professional support, and make sure you had everything you needed before ending the call is exactly the experience we strive to provide. We truly appreciate you sharing your experience and hope you continue to enjoy your KURUs!

T
Tere · 写过 3 条评价 · 体验于 2026-07-17 ·

Kuru Footwear 拥有最无可挑剔的客户服务!

在我最近接触过的所有公司中,Kuru Footwear 的客户服务是最无可挑剔的!他们允许我退回我订购的不合脚的人字拖,尽管退货窗口已经过期。 向库鲁致敬‼️

KURU Footwear 回复2026-07-20

We truly appreciate you taking the time to share your experience. We understand that finding the right fit is important, and we're glad our team was able to help with your return and make the process a positive one. We'll be sure to pass along your kudos to the team. Thank you for choosing KURU, and we hope to keep you comfortable for many more steps ahead!

A
Ana Garza · 写过 1 条评价 · 体验于 2026-07-16 ·

该代表知识渊博!

她有很好的沟通能力和技巧。我能理解她所说的一切。她为我安排了退货,让一切变得轻而易举!而在之前与另一位代表的电话中,她让我觉得我可能必须费尽心思才能找到正确的联邦快递来退货。

KURU Footwear 回复2026-07-20

Thank you for sharing your experience! We're so glad to hear your GURU was able to provide clear communication, helpful guidance, and make your return process feel simple and stress-free. We appreciate you giving us the opportunity to improve after your previous experience, and we're happy your most recent interaction was a much smoother one. We'll be sure to share your kind words with our team, and we hope we can continue to provide the support you deserve!

B
Bridget Altoft · 写过 3 条评价 · 体验于 2026-07-14 ·

穿着我的第八双 KURU 鞋

作为我的第八双 KURU 鞋,最近我的最新一双鞋出现了问题。我的客户服务代表冯知识渊博,彻底回答了我的所有问题,并引导我完成了保修流程。我确实在通过链接上传照片时遇到了问题,但聊天团队的卡伦介入并处理了她这边的一切。整个过程不到 15 分钟,这意义重大,因为每个人的时间都很宝贵。从始至终优质的客户服务! 更新:我收到了替换鞋,我又可以在云九上行走了!感谢您对产品的支持,并使保修过程变得如此简单。这种水平的客户服务正是我会继续回来的原因。几个月后我肯定会订购我的第九双。再次感谢您!

KURU Footwear 回复2026-07-20

Thank you for being such a loyal member of the KURU family! Eight pairs is an incredible compliment, and we're so grateful for your continued support. While we're sorry your newest pair had an issue, we're delighted to hear that Von and Caren made the warranty process smooth and efficient. We'll be sure to share your kind words with both of them. Thank you for taking the time to recognize their efforts, and we hope your replacement pair has you back to comfortable steps in no time!

D
Dawn · 写过 1 条评价 · 体验于 2026-07-16 ·

我今天的经历很顺利

我今天的经历很顺利。我得到了迅速的回应。这导致我得到了我需要的帮助。

KURU Footwear 回复2026-07-20

Thank you for taking the time to share your experience! We're so glad to hear you received a prompt response and the help you needed. Providing quick, thoughtful support is what our GURU team strives for every day. We truly appreciate your feedback and hope you continue to enjoy your KURUs!