The whole process was surprisingly easy. I had been struggling with calling around, getting quotes, and trying to find someone reliable when my neighbor recommended LawnStarter. I submitted what I needed, someone accepted the job, showed up right on time, and got the work done as promised. It took all the hassle out of finding lawn service. Very convenient and a great first experience.
Heather arrived about 20 minutes ahead of an incoming storm and worked frantically to finish up before the bottom fell out. She was about 80% done when the rain and hail started pelting...she asked if I would allow her to return the next day to finish up to which I agreed.
She came back the next day after the moisture on the lawn had evaporated just as she promised and finished the job. It looks better than when I do it myself.
Love the convenience of having lawn stater manage the people who cut the yards. It removes so much stress or worrying if the lawn guy will come or not... it brings back reliability and fair pricing. Thanks Lawn Starter!
Willian from Sasquatch Landscaping and Design did a wonderful and detailed job mowing my lawn. He is so neat when he is done the yard looks great. Yard looks great as he takes a care in what it looks like. He picks up the cut lawn and is very good to put it into the green bin.
First, I am not easily impressed; second have had my share of no return calls, no show both estimates and work, then the one handed guys who show up in graphic t shirts and tennis shoes clutching their phones which they faithfully watch while “working “.
None of that happened here. Starting with Jon all the way through to customer service the staff is amazing, just when I thought all hope was gone. They communicate clearly and often. My contractor did a very good job.
Having no worries about my lawn, knowing that a professional is taken care of everything. The company is great with the customer service and fixing any issues I would recommend.
Horrible Contractor service, they don't show up most of the time.
Customer service is even worse, mostly AI if you get a human being they're not even in this country. Worst service I've ever used. I definitely would not recommend it. 
Says "No contract" but if you cancel they want to charge you for 3 weeks
I called and made an appt for 2 days later and they got my credit card to hold my service and that I would not be charged until service completed. I called that night to cancel service but unable to cancel on the site. 9:00 next morning I called to cancel due to owner already got someone else and the lady proceeded to tell me that I would owe for the next 3 weeks. When I called yesterday, she said there was no contract and no problem canceling a service. I let her know what she said and that I did not appreciate that and that I would not be referring them to anyone else. She said she was sorry I was not happy and the service would be canceled without charge. Very deceitful
I would give this company zero stars if that were an option.
As a first-time customer, I expected a basic level of quality and professionalism. Unfortunately, this was one of the worst lawn service experiences I’ve had.
After the mowing was completed, grass clippings were left all over my yard, patio, and along my fence line. I had to spend my own time sweeping and cleaning my patio because it was covered in debris. There were also multiple areas of my lawn that were completely missed, making it look as though the job was rushed and incomplete.
At no point before the service was I informed that grass clipping removal (bagging) was an additional charge. Had I been told upfront, I could have made an informed decision. Instead, I was left with a yard full of clippings and an incomplete mowing job.
When I contacted customer service, I expected them to make the situation right. Instead, I was told I would have to wait three days for someone to return, I would still be charged the full price for the original service, I would also be charged an additional $15 for someone to come back to re-mow and bag the clippings, and they still expected me to remain committed to their required first three mowings. That is completely unacceptable considering the original service was not completed properly.
I expect to pay for quality work, but I should not have to pay extra to have an incomplete job corrected. I will be filing a complaint with the Better Business Bureau, contacting management, and sharing my experience through additional review platforms so other potential customers know what to expect.
I cannot recommend this company based on my experience.
DO NOT USE THEIR SERVICE - UPPER LEADERSHIP SUCKS. IS A SCAM. DAMAGED MY CAR AND $250 RUG AND CANNOT GIVE PROPER WAY TO PUT IN CLAIM. SCAMMERS RUN AWAY FROM THEM! YOU HAVE 5 DAYS TO FILE CLAIM THEY MAKE IT HARD TO FILE IN-APP. HERE IS INSTRUCTION PAGE. SUCKS!