Let's Roam

Hi, Thank you for sharing your feedback. We're truly sorry to hear that your Merano scavenger hunt was interrupted and that you weren't able to resume the game after your break. We understand how frustrating it must have been for a technical issue and the lack of a resolution from our support team to impact what should have been an enjoyable day exploring the city. This is not the experience we want for our customers, and we apologize that we fell short. We'd appreciate the opportunity to investigate what happened with your hunt and review your support interaction so we can make things right. Please reach out to us at [email protected] with the email address associated with your purchase (or your order number), and mention your Trustpilot review. Our team will be happy to look into the issue and work toward a resolution. We appreciate your feedback, as it helps us improve both our app and our support experience. We hope you'll give us the opportunity to restore your confidence in Let's Roam.

Hi, Thank you for sharing your experience. We're truly sorry to hear about the issues you encountered with your purchase and understand how upsetting it must have been to see multiple charges after receiving an error message. Please know that duplicate charges caused by a payment processing issue are not the experience we want for our customers. We also understand your frustration with the delay in resolving your case and the lack of updates while it has been under review. Our Billing Team investigates these situations carefully to ensure all transactions are reviewed accurately before any adjustments are made. We'd like to look into the current status of your case and help move it toward a resolution. If you haven't already, please reply to your existing support thread or email us at [email protected] with your order details so we can follow up with the Billing Team on your behalf. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this matter.

Hi, Thank you so much for your wonderful review! We're thrilled to hear you had an awesome time exploring a new place, discovering its history, and enjoying the beautiful scenery. It makes us even happier to know your dog had a great time joining the adventure too! We truly appreciate your recommendation and hope to be part of many more memorable outings for you both. Happy exploring!

Thank you for your wonderful review! We're so glad you had a great time exploring your city with us. It's fantastic to hear you enjoyed getting out, discovering local highlights, and having fun along the way. We truly appreciate your support and hope you'll join us for another Let's Roam adventure soon!

Hi, Thank you for taking the time to share your feedback. We're sorry to hear that the app wasn't working as expected and that you were unable to reach our support team when you needed assistance. We understand how frustrating that experience must have been, especially if it impacted your subscription. We'd appreciate the opportunity to look into what happened and help resolve any app or billing concerns. Please contact us at [email protected] with the email address associated with your account and any details about the issue you encountered. Our team will review your case and work toward a resolution as quickly as possible. We appreciate your feedback, as it helps us improve both our app and our customer support experience.

Hi, Thank you for sharing your concerns. We're sorry to hear that your experience left you with this impression. We'd like to clarify that Let's Roam does not operate as a fraudulent service. Our app provides self-guided scavenger hunts and other interactive experiences, and any permissions requested by the app—such as access to your location or camera—are used to enable gameplay features like navigation and optional photo challenges. We do not collect personal data for resale. We also understand that refund requests can be frustrating. While refunds are reviewed in accordance with our policies, we're always happy to take another look at individual cases. Please contact us at [email protected] with the email address associated with your account and any additional details about your experience. We'd appreciate the opportunity to investigate your concerns and work toward a resolution. Thank you for your feedback.

Hi, We're very sorry to hear about your experience. We understand how disappointing it is when you're unable to use your ticket while traveling, especially if you didn't receive your confirmation email and couldn't get assistance in time. This is not the experience we want our customers to have. We'd like to review what happened with your booking, including the missing confirmation email, the support delay, and the status of your refund requests. Please contact us at [email protected] with the email address used for your purchase and any booking details you have. Our team will investigate your case thoroughly and work with you to find an appropriate resolution. We appreciate your feedback and the opportunity to make this right.

Hi, Thank you for taking the time to share your experience. We're very sorry to hear that your wife's birthday scavenger hunt didn't go as planned. Being directed to incorrect locations and not finding the expected stops is certainly not the experience we want anyone to have, especially for such a special occasion. We're also sorry to hear that you haven't received the follow-up you were promised regarding your refund request. We understand how frustrating it must be to feel left waiting without an update. We'd like to make this right. Please email us at [email protected] with your booking details or the email address associated with your purchase, and mention your Trustpilot review. We'll review what happened with the hunt, investigate why you didn't receive a follow-up, and ensure your case is resolved as quickly as possible. We appreciate your honest feedback, as it helps us identify issues with our hunts and improve both our product and our customer support. We hope you'll give us the opportunity to turn this experience around.

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it can be when the app feels difficult to use, especially when you're looking for a fun and seamless activity. Our scavenger hunts are designed to combine trivia, photo challenges, and exploration, but we recognize that this style may not be what everyone expects from a scavenger hunt. Regarding the permissions, access to features like the camera is only requested so participants can complete optional photo and video challenges. We appreciate your feedback that this could be communicated more clearly before starting the experience, and we'll share your comments with our product team. If there's anything we can do to help or if you'd like us to review your experience, please reach out to us at [email protected]. We'd be happy to assist. Thank you again for your honest feedback. It helps us continue improving the experience for future customers.

Hi, Thank you for taking the time to share your feedback. We're sorry to hear that your experience was frustrating and didn't meet your expectations. Our scavenger hunts are created by our content team, not generated by AI, and we regularly review and update them based on customer feedback. If clues pointed you in the wrong direction or didn't match the locations, we'd really like to investigate so we can correct any issues. Please contact us at [email protected] with the city where you played or your booking details. Our team will be happy to review your experience and work toward a resolution. We appreciate your feedback, as it helps us improve the experience for future players.

Hi, Thank you for sharing your feedback. We're sorry to hear about your experience with our customer support. Our chatbot is intended to help with common questions and connect customers with the right resources, but we understand it can be frustrating when it doesn't address your specific issue. We also have a live support team available, and we're sorry if we fell short in making that connection. If your issue is still unresolved, please email us at [email protected] with the details, and one of our team members will personally review your case and assist you. We appreciate your feedback, as it helps us improve our support experience.

hank you for your wonderful review! We're so glad you enjoyed exploring Port Townsend with our app. It's great to hear that your scavenger hunt made discovering the area even more fun. We appreciate you choosing us and hope to see you on another adventure soon!

Hi, We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it is when an activity doesn't feel engaging or worthwhile. Our scavenger hunts are designed by our team to encourage exploration and interaction with each location, and while we do use technology to help create and improve parts of the experience, we strive to ensure the content is fun, accurate, and meaningful. We're sorry that this wasn't your impression. We'd appreciate the opportunity to learn more about what specifically didn't make sense during your hunt so we can review and improve it. Please reach out to us at [email protected] with your booking details and the city you visited, and we'll be happy to look into your feedback. Thank you for taking the time to share your experience.

Thank you for sharing your feedback. We're very sorry to hear that you had a frustrating experience with the app, especially when you were hoping to enjoy the scavenger hunt with your granddaughter during her visit. We understand that our app experience may not have been as intuitive as it should have been, and we appreciate you highlighting the challenges you faced. Our goal is to create experiences that are enjoyable and accessible for everyone, and feedback like yours helps us identify areas where we can improve. We're also sorry to hear about your disappointment regarding the refund outcome. If you haven't already, we'd encourage you to reach out to our support team at [email protected] with your booking details so we can review your experience once more and see if there's anything further we can do to assist. Thank you again for taking the time to share your experience, and we wish you and your family all the best.

Thank you for taking the time to share such thoughtful feedback about your experience in Kailua-Kona. We're delighted to hear that your family had fun exploring Old Town and that the role feature helped keep everyone engaged in a way that suited them. It's especially wonderful to know that your kids had a blast solving the challenges together. We also appreciate your constructive feedback regarding the challenge content. We understand your desire for a more location-specific experience that focuses on the culture, history, art, and unique aspects of Hawaii, and we'll be sure to share your comments with our team as we continue improving our hunts. Your perspective is incredibly valuable as we work to create experiences that feel more immersive and connected to each destination. We're sorry to hear about the disappointment with photo access after completing the hunt. Feedback like yours helps us identify opportunities to improve the overall experience for our customers. Thank you again for choosing Let's Roam as part of your family's Big Island adventure. We appreciate your recommendation for families and hope to welcome you on another scavenger hunt in the future!

Thank you for taking the time to share your detailed feedback. We're sorry to hear that your experience did not meet your expectations, especially after choosing the hunt as an evening activity based on the information provided. We understand how frustrating it must have been to encounter challenges that required access to locations that were closed at the time of your visit. Our goal is to create experiences that can be enjoyed flexibly, and we appreciate you highlighting where the experience did not align with those expectations. We will share your feedback with our team as we continue to review and improve our challenge content and guidance. We're also sorry for the confusion you experienced at the end of the hunt regarding the completion process and membership offer. Completing a hunt should be a straightforward experience, and we appreciate you bringing this to our attention. That said, we're glad to hear you were still able to explore and enjoy parts of the city, and we appreciate your note that the experience could be enjoyable for families with children during the daytime. If you'd be willing to share more details about the specific hunt you completed, please reach out to us at [email protected]. We'd welcome the opportunity to review your experience further and assist where possible. Thank you again for your feedback—it helps us improve future adventures for everyone.

Thank you so much for your wonderful review! We're thrilled to hear that you had an awesome experience and enjoyed the activity with your friends. Creating fun and memorable adventures to share with others is exactly what we strive for. We appreciate your support and hope to see you on another adventure soon!

Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a great time exploring Piedmont Park and experiencing the sights of Atlanta through our scavenger hunt. Creating fun, memorable adventures for families is exactly what we strive for, and we're delighted that your experience delivered just that. We truly appreciate your support and hope to help you create many more unforgettable memories on your next adventure!

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We strive to make our purchasing and subscription processes as transparent as possible, and we understand how frustrating unexpected charges or difficulties with customer support can be. We take concerns about billing and the customer experience seriously and would appreciate the opportunity to review your specific situation. Please reach out to our support team at [email protected] with your account details so we can investigate and work toward a resolution. We value your feedback, as it helps us identify areas where we can improve our customer experience.

Thank you so much for your wonderful review! We're thrilled to hear that you and your family had such a fun time exploring Duluth together. Creating memorable experiences that bring people together is exactly what we strive for, and we're so glad our scavenger hunt helped make your day special. We truly appreciate your support and hope to see your family on another Let's Roam adventure soon!