Let's Roam

Hi there, Thank you for your review! We’re glad to hear everything worked well and that you enjoyed the experience. We appreciate the helpful note as well. Our adventures with the Let's Roam are designed to be played solo or in teams, and having multiple phones can definitely make it easier for larger groups to stay involved. Thanks again for playing, and we hope to see you on another adventure soon! Best regards, The Let’s Roam Team

Hi there, Thank you so much for your kind review! We’re really happy to hear you found it very fun and informative. We truly appreciate the recommendation and are glad you enjoyed your experience with the Let's Roam. Hope to see you on another adventure soon! Best regards, The Let’s Roam Team

That’s wonderful to hear! 😊 We’re so glad you and your kids had an awesome time and stayed engaged throughout the adventure. Thanks for sharing your experience—it means a lot to us! We hope to see you on another adventure soon!

Thank you so much for the amazing review! 😊 We’re thrilled to hear you had such a great time exploring Confederation Park—what a perfect way to turn a day out into a fun family adventure! It’s especially awesome that it got everyone moving and discovering a place you don’t usually visit. That’s exactly the kind of experience we hope to create, and we’re so glad it made for a memorable outing for your family. We hope to see you on another adventure soon!

We’re really sorry to hear that you feel this way—that’s definitely not the experience we want anyone to have. We’d genuinely like to understand what happened so we can help make things right. Could you please reach out to our support team at [email protected] with more details about your experience? Your feedback is important to us, and we’re here to assist you every step of the way.

Hi there, I’m really sorry to hear about your experience, especially after all the effort your team put into planning the day. It’s completely understandable how frustrating it must have been to deal with outdated locations, confusing directions, and technical issues that affected your game. We’d really like to take a closer look at what happened and help make things right. Could you please let us know which location this scavenger hunt took place in? That will help us review the route and the questions you encountered. Please also reach out to us at [email protected] so we can look into the app issues further and work toward a resolution with you. We truly appreciate you sharing this feedback, and we’re sorry we didn’t meet your expectations this time. Best regards, The Let’s Roam Team

We’re really sorry to hear this. That’s not the experience we want anyone to have. Issues with emails not going through and the app not working can definitely impact the experience, and we understand how frustrating that must have been, especially when you were expecting everything to run smoothly. We’d really like to look into what happened here and make this right if we can. If you’re open to it, please reach out to us directly at [email protected] with your booking details so we can investigate the email delivery issue, app performance, and the ticket setup, and see what options are available for you. Thank you for your feedback. It helps us identify where things may have gone wrong and improve moving forward.

Thanks for taking the time to share your feedback—we really appreciate your honesty. We’re sorry to hear the Sidmouth hunt didn’t meet your expectations. Challenges that rely on access to buildings and outdated references definitely aren’t the experience we aim to provide, and we understand how that can take away from the overall enjoyment. Your point about the number of photo challenges and the idea of having separate versions for adults and kids is incredibly helpful—we’ll be sure to pass this along to our content team for review. We truly value insights like yours as they help us improve, and we hope we can provide you with a much better experience on a future hunt.

Thank you so much for your kind words! 😊 We’re really glad to hear you had such a fun time and enjoyed the experience. That’s exactly what we aim for, creating memorable moments you can share with others. We truly appreciate you taking the time to leave a review, and we hope to see you on another adventure soon!

“Tragic Cats” is an amazing team name, we love the energy! 🐾 It’s awesome that you enjoyed both the route and the challenge (and powered through the heat like champs 💪☀️). We really appreciate you taking the time to share your experience, and we hope to see you on another hunt soon!

We’re so happy to hear you had a fun experience with your group! 😊 Exploring downtown Detroit and discovering those mini monuments is such a great way to see the city from a new perspective. We love that you enjoyed the adventure together! Thanks so much for sharing your feedback, we’d love to have you join us on another hunt soon! 🎉

Hi there, We’re really sorry to hear about your experience. That’s understandably frustrating, especially when it was meant to be a fun activity for your family. It sounds like you ran into issues with the app freezing and adding players across devices, which prevented you from using all your tickets as intended. That’s not the experience we aim to provide, and we appreciate you bringing this to our attention. We’d like the opportunity to take a closer look at what happened and help make this right. Please reach out to us at [email protected] with your order details so we can review your case further and explore the best resolution for you. Thank you again for your feedback. It helps us continue improving the experience for everyone.

Thank you so much for the awesome review! 😊 We're thrilled to hear that your spur-of-the-moment decision turned into such a fun experience. Creating hilarious memories with friends is exactly what we hope every hunt brings. We really appreciate the recommendation and hope to see you on another adventure soon! 🧭🎉

Hello, We’re truly sorry to hear about your experience. We understand how frustrating and disappointing this must have been, especially after planning in advance and gathering a group to participate. That’s certainly not the experience we want anyone to have. We want to be clear that we are not a scam, and we take situations like this very seriously. App issues on the day of an event are incredibly frustrating, and we sincerely apologize for the inconvenience and the wait you experienced with support. That is not the level of service we aim to provide. Regarding your refund, we would like to personally look into the status of this right away. Refund delays are not our standard process, and we want to ensure this is resolved for you as quickly as possible. Please contact us directly at [email protected] with your booking details and the email associated with your account, or reply to your existing ticket so we can escalate it immediately. Again, we’re very sorry for the frustration this has caused and appreciate you bringing it to our attention. Kind regards, The Let’s Roam Team

Thanks so much for the awesome review! We love hearing that the hunt made for a great date idea, exploring a city together always makes things more fun 😊 Tucson has so many cool spots, and we’re glad the route helped you discover places you hadn’t seen before while keeping everything easy and walkable. Hope it sparked a few laughs and maybe even inspired another adventure together. If you ever want to explore a new city or try a different style of hunt, we’d love to have you join us again. Thanks for choosing Let’s Roam!

Hi Demaeght, We’re really sorry for the frustration this situation has caused, we understand how upsetting it is when something you’ve paid for doesn’t work as expected, and when answers feel slow or incomplete. To clarify, refunds are not handled through chat responses or public reviews, and information found via third-party summaries (including AI tools) may not always reflect the most up-to-date or accurate details of your specific case. Each refund request is reviewed individually by our billing team once all details are confirmed. Your experience with repeated screen blocking is not the experience we want anyone to have, and we absolutely want to look into this properly for you. The fastest way for us to assist is directly via our support team, who can review your account, technical issue, and refund eligibility in one place. Please reach out to [email protected] and reference your previous request so the team can assist you as quickly as possible. We appreciate your patience so far and regret that this situation has reached this level of frustration. Our goal is always to resolve issues fairly and transparently. — Let’s Roam Support Team

Hello, Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations. Our scavenger hunts are designed to be lighthearted, puzzle-based adventures rather than detailed guided tours, which is why the questions focus on fun and exploration rather than in-depth information about each location. We understand this may not be what some participants are looking for, and we apologize if the experience felt underwhelming. We take feedback like yours seriously and will use it to improve future hunts. If you would like to discuss your experience further or need assistance, please contact our support team at [email protected] . Thank you again for sharing your thoughts. Kind regards, The Let’s Roam Team

Hi there, thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the Porto scavenger hunt did not meet your expectations and that the experience felt frustrating rather than enjoyable. Our hunts are designed so that attractions can be completed without paying entrance fees, and we regret that this was not clear or did not align with what you encountered on the ground. We also take accuracy very seriously, so hearing that some questions felt incorrect or confusing is concerning and something we will be reviewing with our content team. We understand that when you regularly do scavenger hunts while traveling, expectations are high, and we’re sorry this experience fell short. While we know this did not provide the experience you were hoping for, we appreciate you bringing these issues to our attention so we can work to improve future hunts. If you’re open to it, our support team would be happy to review your experience in more detail. You can reach us at [email protected] .

Hi there, thank you for taking the time to share your experience. We’re sorry for the frustration this situation has caused, especially after ordering gifts for your family. After reviewing how these charges occur, we’d like to clarify that the additional charge is tied to an optional offer that appears during checkout and requires a selection to be completed. We understand your feedback that this can feel too easy to select, and we appreciate you sharing that perspective. We pass this kind of feedback directly to our product team so the checkout experience can continue to improve. Regarding the refund, we understand how disappointing it is to be told a timeframe and not yet see the funds reflected. Refunds are processed through our billing team and, once issued, the posting time depends on the bank or card provider, which can take additional business days beyond our processing window. We regret that the communication along the way did not give you the reassurance you were expecting. If you would like us to review the current status of your refund and provide a clear update, please reach out to our support team at [email protected] with your order details, and we’ll be happy to assist further.

Hi there, thank you for sharing your experience. We’re sorry for the frustration this situation caused and understand how concerning refund delays can feel. After reviewing your account, we can confirm that the third membership was removed promptly after you contacted us and that the refund request was submitted to our billing team. Once a refund is approved and processed on our end, the remaining timeline is dependent on the bank or card issuer, which can take additional time to reflect on your statement. We want to reassure both you and future customers that this was not a case of funds being taken without action or intent to withhold a refund. While higher-than-usual billing volume can affect response times, your request has been handled and was not ignored. We regret that the communication delay led to a loss of confidence, as that is never our goal. If you would like confirmation details or further assistance, our support team can still help at [email protected] . We appreciate the opportunity to clarify this publicly.