Let's Roam

Thank you so much for your review! We’re thrilled to hear you had a fun time and hope you’ll join us again for more adventures soon!

Hi there, thank you for taking the time to share your feedback. We are sorry to hear that this situation caused frustration, especially since these purchases were intended as gifts. After reviewing the account, we can confirm that the purchases are active and available. Gift packages do not activate until a recipient begins their first Scavenger Hunt, so they may appear inactive until redeemed. All valid purchases remain accessible. We also want to clarify that the additional charges occurred because the Buy & Save option was selected during checkout, which applies multiple packages at a discounted rate. The quantity is shown for review before the order is finalized. Additionally, the refund for the extra charges has already been processed back to the original payment method. Once issued, the posting time depends on the customer’s bank or card provider and can take additional business days to appear. We understand how confusion around checkout options and refund timing can be disappointing. We appreciate the opportunity to clarify these details publicly and reassure future customers that this was not a case of missing products or unresolved refunds. If you still have questions or would like further clarification, please feel free to contact our support team directly at [email protected] .

Thank you so much for the kind review. We are thrilled to hear that the faculty and staff of St. Elizabeth Elementary School had a fabulous afternoon exploring the charms of downtown Oakland. It is always a pleasure to be part of experiences that bring teams together while discovering new places. We hope to see you again on another adventure soon.

Thank you for taking the time to share your feedback. We’re sorry to hear that this experience didn’t meet your expectations. The photos on our site are intended to represent the general character and atmosphere of the region rather than a single street or viewpoint. Villages like Claines are small by nature, and the experience is designed to be a short, self-guided exploration rather than a long walking tour. We appreciate your comments and will take them into account as we continue to improve how we present our experiences. If you’d like us to review your hunt or discuss your concerns further, please contact our support team at [email protected] .

Hi there, thank you for taking the time to share your feedback. We’re sorry to hear that this experience was frustrating and understand how concerning unexpected charges can feel. We would like to clarify that during checkout, customers are shown the quantity of tickets selected along with the total amount and are asked to review and confirm these details before completing the purchase. This step is in place to ensure the selected quantity and charges are correct prior to payment. That said, if there is any confusion about the purchase or if you believe something did not display correctly at the time of checkout, our billing team is able to review this further. While refunds are assessed according to our purchase terms, we’re always happy to take another look and make sure everything was processed accurately. If you’d like us to review your transaction again, please contact us directly at [email protected] with your booking details and a reference to this review. Our team will be glad to assist you. Thank you for sharing your concerns. We appreciate the feedback and the opportunity to clarify how the checkout and review process works.

Thank you so much for the great review! We’re glad you had an exciting time exploring Disney Springs and enjoyed learning a bit about different parts of the world along the way 🌍✨ We really appreciate you sharing your experience and hope to see you on another adventure soon!

Thank you so much for the great review! We’re thrilled to hear you had a lot of fun and that the experience helped you explore Anaheim and even find a great lunch spot afterward. That’s exactly what we hope for 😊 We really appreciate you taking the time to share your experience and hope to have you join us on another adventure soon!

Thank you for your feedback! We’re glad to hear you had a good time. We appreciate your note about the ghost information and will take it into consideration as we continue to improve and enhance the experience.

Thank you for sharing your experience. We’re very sorry to hear that the Peterborough hunt did not meet your expectations and that you encountered outdated information and unclear instructions along the way. We understand how frustrating it must have been to be docked points for issues outside your control. Regarding the refund, we apologize for any confusion caused during the process. While our policy does limit refunds once an experience has been completed, we appreciate your feedback and will share it internally to help improve clarity, content updates, and communication for future participants. We truly value your input and are sorry that your experience left you disappointed. If you’d like any further assistance, please feel free to reach out to our support team at [email protected] .

Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear that the Salisbury experience did not meet your expectations, especially on what should have been a meaningful day together. Our scavenger hunts are designed to appeal to a wide range of participants, and we understand that the selfie-style challenges and app flow may not align with everyone’s preferences, particularly for those looking for a more history-focused or guided experience. Your comments about the instructions and overall format are helpful, and we appreciate you sharing them. We also regret the frustration caused by the refund process and the time it took to reach a final decision. While our policy does limit refunds once an experience has been completed, we understand how disappointing this can feel when the experience itself was not enjoyable. We’re glad to hear our support team was courteous in their communication, even though we recognize the outcome was not what you had hoped for. Your feedback has been noted and shared internally, as it helps us continue to improve both our experiences and how clearly they are presented before purchase. We appreciate you giving us a try and wish you the best in your future adventures.

Thank you for your feedback! We’re thrilled to hear you had a great time and learned something new. We hope you continue to enjoy more adventures with us!

Thank you so much for your wonderful feedback! We’re thrilled to hear you had fun exploring and enjoyed the challenges. We can’t wait for you to try more hunts and adventures with us!

Hello, Thank you for sharing your feedback. We’re sorry to hear that the Banff Ghost Hunt did not meet your expectations. Our experiences are designed to be interactive and entertaining, but we understand that each adventure can feel very different depending on personal preferences. We’d like to help address your concerns, especially regarding your refund. Please reach out to our support team at [email protected] , and they’ll be happy to assist you further. We appreciate your input as it helps us continue improving our adventures.

We’re truly sorry to hear about your experience and completely understand your frustration. That situation sounds incredibly frustrating, and it’s not the experience we want for our customers. We’d like to look into this further and help resolve it for you. Could you please email us directly at [email protected] so our team can assist you more personally and make things right? Thank you for your patience, and we appreciate you bringing this to our attention.

Hi, thank you for sharing your feedback. We’re very sorry your scavenger hunt in Kazimierz Dolny didn’t meet your expectations. We understand how frustrating app crashes, time limits, and unclear instructions can be, and we appreciate your suggestions about including more history and clearer site information. We’d like the chance to make this right. Please reach out to us directly at [email protected] so we can assist further and improve your experience.

Thank you so much for the fantastic review! We’re really glad you had fun, and we hope to see you on another hunt soon!

Hi Sherwin, We’re truly sorry to hear about your experience with the app, that’s not the kind of experience we ever want our customers to have. We completely understand how disappointing it must have been when the app wasn’t working as expected and your refund request didn’t go through. We’d really like to make things right and take a closer look into your refund request. However, we weren’t able to locate your details based on this review alone. Could you please email us at [email protected] with your full name, the email used to place the order, and where you made your purchase (website or app store)? Once we have that, our team will personally review your case and assist you further. Thank you for giving us the opportunity to resolve this, we appreciate your patience and the feedback you’ve shared. — The Let’s Roam Support Team

Hi there, We’re so sorry to hear about the trouble you experienced with your purchase and the frustration it caused, that’s definitely not the experience we want our customers to have. We completely understand how upsetting it must have been dealing with unexpected charges and slow support responses while trying to resolve things quickly. We’d really like to take a closer look and make this right for you. Could you please email us at [email protected] with your full name, the email used to place your order, and your order details? Once we have that information, our team will review your case right away and assist you further. Thank you for bringing this to our attention, we truly appreciate your patience and the opportunity to make things right. — The Let’s Roam Support Team

Hi there, We’re sorry to hear your hunt didn’t meet expectations and that you experienced confusing clues, frustrating photo tasks, and app crashes. That’s certainly not the experience we want for our customers. Our scavenger hunts are self-guided adventures through the app, where you follow the hunt at your own pace, solve riddles, and complete fun photo and video challenges. We’d like to help resolve this. Please email us at [email protected] with your full name, the email used to order, and order details, so our team can assist you directly. — The Let’s Roam Support Team

Hi there, We’re sorry your hunt didn’t meet expectations. Just to clarify, Let’s Roam hunts are fully outside adventures, our app never asks participants to enter any buildings or private property. While tickets are generally non-refundable once a hunt has started, we want to make this right. Please email us at [email protected] with your full name, email used for purchase, and order details. In many cases, we can restore your tickets and add bonus tickets so you can enjoy a different adventure on us. We value your feedback and hope to give you the great experience you expected. — The Let’s Roam Support Team