LightandFaith

"I did and I eventually found the package on the side of my house. The wind had likely blown it away." Hello, your last message to us was that you found your package.

Hello, you placed your order on February 7th and received it on February 17th. This means we only took 10 days to deliver this product, which is faster than the estimated delivery time posted on our website. Delivered Delivered, PO Box SHERMAN OAKS, CA 91413 February 17, 2026, 9:43 am Arrived at Hub SHERMAN OAKS, CA 91403 February 16, 2026, 8:12 am Arrived at USPS Facility SHERMAN OAKS, CA 91403 February 16, 2026, 6:14 am Departed USPS Regional Facility SANTA CLARITA CA DISTRIBUTION CENTER February 16, 2026, 5:30 am Arrived at USPS Regional Facility SANTA CLARITA CA DISTRIBUTION CENTER February 15, 2026, 4:26 am In Transit to Next Facility February 15, 2026, 3:53 am Departed USPS Regional Facility LOS ANGELES CA DISTRIBUTION CENTER February 15, 2026, 3:15 am Arrived at USPS Regional Origin Facility LOS ANGELES CA DISTRIBUTION CENTER February 14, 2026, 9:57 pm Accepted at USPS Origin Facility LONG BEACH, CA 90810 February 14, 2026, 8:42 pm Picked Up By Shipping Partner, USPS Awaiting Item LONG BEACH, CA 90810 February 11, 2026, 7:43 am Shipping Partner: PYK GLOBAL INC Shipping Label Created, USPS Awaiting Item LONG BEACH, CA 90810 February 9, 2026, 11:48 pm

Hello, first of all, I have replied to all your emails stating that if you don't like it, we will send a replacement cup and I haven't ignored any emails. We still ensure that your order is processed according to the store's Return & Warranty procedure.

We are very sorry about the error in your order. We truly appreciate your understanding and would like to offer you a 30% discount code to reorder the correct product. Please let us know if you would like to proceed; we are happy to assist you.

Hello, we provided the tracking code as soon as the order was created. Because the product you purchased is a wooden statue and we need time to carve it, the production time is a bit longer than other products, but it will still be delivered within the timeframe we described.

Hello, on each product, we have images showing the shirt sizes so customers can choose the correct size. We also haven't received any email or message from you regarding this issue. If you had contacted us first, we would certainly have handled and resolved the problem for you.

Hello, I can't find your order here. I sincerely apologize for the misunderstanding. At $40, the wallet is the correct order. If you're buying a handbag, you need to select the "Style handbag" option. If you have any questions or misunderstandings, please contact us so we can resolve them.

Delivered Delivered, In/At Mailbox PALM DESERT, CA 92211 January 8, 2026, 4:26 pm Out for Delivery PALM DESERT, CA 92211 January 8, 2026, 6:10 am Arrived at Post Office PALM DESERT, CA 92260 January 7, 2026, 9:20 pm Hello, You posted this comment on January 7th, while the package was successfully delivered on January 8th. Previously, we sent an email notification with the tracking number and confirmation that the order was in transit, expected to be delivered on time, and not delayed. Please double-check the information. If you still have any questions, please contact us so we can better assist you. Thank you very much.

Hello, you placed your order during the holiday season, and we apologize that it didn't arrive in time for Christmas. As described on our website, because these are meticulously handcrafted products, it takes 3-5 days to produce and 15-20 days to ship depending on the region. And your package arrived on January 5th. This means it wasn't delayed; the package arrived on time. If you have any further questions, please contact our store.

Size Tumbler: Tumbler 30oz Body Color: Body Colorful Lid: Opaque Lid Color Tumbler: Black Personalize : YES Custom: CAROL Hello, please double check your order. You selected a black mug instead of a white one; we did not send you the wrong item.

You place your order and receive it in 14 days. That's not long at all. We also manufacture, print, and quality-check the product before shipping. 2025-12-02 11:42 DELIVERED 2025-12-02 06:10 OUT FOR DELIVERY 2025-12-02 05:53 ARRIVAL AT POST OFFICE 2025-12-01 11:22 PROCESSED THROUGH USPS SORT FACILITY 2025-12-01 09:44 PROCESSED THROUGH USPS SORT FACILITY 2025-11-30 09:06 TENDERED TO DELIVERY SERVICE PROVIDER, ALLOWED 1-3 DAYS FOR UPDATES FOR PACKAGES WITHIN THE US 2025-11-30 08:30 ARRIVAL DESTINATION DHL ECOMMERCE FACILITY 2025-11-29 06:47 DEPARTURE ORIGIN DHL ECOMMERCE FACILITY 2025-11-29 03:15 PROCESSED 2025-11-29 03:15 PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER 2025-11-27 13:30 Batch delivery to carrier 2025-11-27 11:49 International shipment release - Import 2025-11-27 11:32 Pick up by local carrier at destination port 2025-11-27 01:25 Port of destination - Arrival 2025-11-26 02:01 EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING 2025-11-26 11:29 Port of departure - Departure

I did it that way so there would be light shining from behind it too. Have you ever tried putting a candle or a lamp behind it?

Hi, we have contacted you to confirm the product is as described. We are happy to know that you find the product beautiful and we truly appreciate the meaning it brings. Thank you for your support and compliments!

Hello, LAF23097 is the order you placed, please check your order information again. You ordered the black cup and we delivered the correct one. We have also contacted you to resolve your order query via email.