Hi, we’ve responded to your email and assured you that we would take full responsibility for the issue — without blaming or denying it — and you agreed with the way we handled it. However, we noticed that your review doesn’t seem to reflect our resolution.
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Dara Jones · 写过 1 条评价 · 已认证 · 体验于 2025-10-17 ·
★★★★★
上帝之爱的美丽提醒
我完全爱上了我的 Light and Faith 玻璃杯!设计令人惊叹不已,每个细节都让人感觉有意且充满意义。它不仅仅是一个杯子;它是一个杯子。它每天都在提醒我上帝的爱、恩典和在我生命中不断存在。我发现自己每次喝一口都会微笑,因为它让我的心保持集中,让我的信仰全天保持在中心位置。 🙏✨️💛
C
Customer · 写过 2 条评价 · 已认证 · 体验于 2025-09-30 ·
★★★★★
玻璃杯附带的盖子……
玻璃杯附带的盖子未正确对齐,导致无法使用。
LightandFaith 回复2025-10-15
We are sorry for the problem with the lid! We have contacted you to send you a replacement. Please check your messages for further details.
We're so glad you love your medium purse — thank you for your patience and kind words! 💛
And thank you for the feedback about the packaging. We'll keep that in mind as we work to improve.
Hello, you have chosen the wrong product for this order. First you said that we delivered the wrong item to you and you want to return it because of that. But after we sent you pictures of your order, you said that everyone makes mistakes and that our company is terrible and left this review. We have been replying to your messages every day to resolve this order, and have also requested a refund but you have not responded.
Hello,
Thank you for your feedback on the product. As shared, the personalization is printed on the body of the cup – which is the default position – because you did not leave any notes requesting engraving on the handle.
We hope you will consider adjusting your review if you feel satisfied with the product and service after being clearly explained.
Your support is a great motivation for us to improve more and more.
Sincerely thank you!
We sincerely appreciate your patience and understanding. We’ve just updated your order with the latest tracking information — it’s currently on its way and is expected to arrive early next week.
Please don’t worry — your package is moving through the delivery process, and we’re confident it will reach you soon.
If possible, we kindly ask you to hold off on leaving a negative review until the delivery is completed. We’re doing our best to ensure everything goes smoothly, and your satisfaction means a lot to us.
Thank you again for your support
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