lighterusa.com

Thank you for bringing this matter to our attention. First and foremost, we sincerely apologize for any frustration or inconvenience you’ve experienced regarding your January 28th order. That is never the experience we want for our customers. We would very much like the opportunity to review this situation more thoroughly. At this time, we are unable to locate sufficient details based solely on the information provided in the complaint. To properly investigate the delivery concern, signature issue, and return eligibility, we kindly ask that you provide the following: Your order number The full name and email address used at checkout The shipping address associated with the order Any tracking information you received Once we receive this information, we will promptly review the shipment details, carrier confirmation, and the product’s return designation at the time of purchase so we can work toward a fair resolution. Our goal is always to act in good faith and resolve concerns professionally. We look forward to receiving the additional details so we can assist you further.