lighterusa.com

Free shipping!

Free shipping!! Subscription service discount!! Quality at a great price. Returns are strictly policed. Only have been allowed one return out of 3 requests.

I like the quality and economy of my…

I like the quality and economy of my purchase. One star off because the shipping was a day later than expected.

Every experience is mind blowing thanks…

Every experience is mind blowing thanks for being so good and reliable much love and respect.

Wish they had my product

I used to order from here but the product I want is no longer in stock. Tyson strawberry shortcake. My previous orders were correct. However, on my last order, 2 out of 5 vapes didn’t function correctly. Probably not lighter USAs fault but it was still a bummer.

Shop local, its quicker!

Wish I had read a few reviews before ordering but I could have driven to Missouri, or wherever they are, in the time it took for my delivery to arrive. It took 17 days for a 3 ~ 5 day delivery with no answers from the company. Never buying from this hack company again. Only redeeming factor is I did get my stuff

Pretty quick shipping just don’t order…

Pretty quick shipping just don’t order on a Friday or a 3 day holiday weekend.. whoops 😅 love these guys and girls shipping as good as possible!

Be careful when ordering from this…

Be careful when ordering from this company. Husband ordered a lighter and bought the shipping insurance. The lighter never arrived, but they say it shows delivered by USPS. USPS is no help, and with the company's shipping insurance, they are telling us it's our problem. Way to go, Lighterusa, no customer service to help remedy. We will let our bank handle it now.

They sold me pods that were broken…

They sold me pods that were broken inside the packs and refused to refund my money for it, it was not in their clearance section

Never got my product or my money back

Never got my product or my money back. Both Lighter USA and FedEx refuse to help me out and they keep pointing the finger at each other. I was supposed to get my package almost a month ago.

Still waiting...

I wish I could tell you how the products are. I ordered something June 25th and have yet to receive it. Tracking information has not been updated since June 30th it was supposed to be here by June 30th. Reaching out to the company they just put the blame on the mail service and say it's out of their hands.

First and Last for sure

Placed an order, was charged and given a Fed Ex tracking number stating the label had been created. I used standard 3 to 5 day shipping, and it has been 20 days as of writing this review. I still do not have my item, nor has the tracking information progressed past label created at all. I requested a return based on the fact that the item never even made it to Fed Ex, and was denied by Lighter USA, so instead had to decline and dispute the transaction through my bank. First and last order from these inept shippers.

Been shopping here for years

Been shopping here for years. Always a great experience.

I always get what I order

I always get what I order, only way it could be perfect is if delivery time was quicker and a little cheaper.

Always great

Update to my previous post

Update to my previous post. Still no product and no payment refund. FedEx Donkey Economy, the chosen delivery partner of this scam says Lighter USA needs to issue the credit. That’s not happening. Lighter USA is myth. A riddle wrapped in a bacon lie!

Did not include items asked me to do the work

Did not include the least expensive item. I asked to have it sent, they wanted a photo of the other items. I will never purchase from them again. It was $12.50 worth, I am a retired CPA, so I am not a cheat. They steal and do not make it right.

Product was never delivered

Product was never delivered. All of my mail goes to my PO Box as I’m in a small town. FedEx claimed they had delivered it to my post office at 1:22 AM!!! Obviously, that’s false as no post offices are open at 1 o’clock in the morning. LighterUSA still refused to compensate. I won’t buy from them again. Be careful

Good luck making a return...

Ordered a soft flame insert for my Zippo. Defective right out of the box. Lighter USA makes it impossible to do a return and get credit.

Accidently put in the wrong shipping…

Accidently put in the wrong shipping address due to my phone still having old auto fill information. Lighterusa was quick to respond to my email in the morning 30-45min after opening and fixed the shipping address so I could receive my Dr.dabber. Quick and responsive email support, unfortunately their phone number does not work not sure why they have it up on the site.

Very disappointing experience

Very disappointing experience. I would strongly advise others to avoid buying from this company. The product arrived in a visibly dirty and unhygienic condition. The packaging contained dirt, debris, and contamination, which is completely unacceptable for a product intended for inhalation. I reported the issue immediately upon delivery and provided photographs as evidence. The seller initially agreed to provide a credit refund. However, I requested a refund back to my original payment method because I no longer trusted the product or the brand after receiving it in such poor condition. Almost a week later, the seller asked me to return the item. By that time, I had already disposed of it due to the serious hygiene concerns and because I had already reported the issue and received confirmation that a refund would be provided. After that, the seller stopped properly addressing my concerns and failed to resolve the matter satisfactorily. Very poor customer service and a disappointing overall experience.