Easy website
Easy website, convenient and fast home delivery
About lighterusa.com
Data updated- Website
- lighterusa.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · Novi
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 37% (10/27)
Do you own lighterusa.com? Claim this profile for free and start replying to reviews.
Is lighterusa.com legit?
lighterusa.com (lighterusa.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 37% of negative reviews. Last updated 2026-08-10.
What people say
You guys have a great pricing and quick…
You guys have a great pricing and quick delivery.
Good customer service
They're very prompt and getting back to me when I had issues with with an order and they help me solve it very fast
Never received a hundred and fifty dollar order.No customer service available
Been trying to reach their customer service for 5 months now regarding a hundred and fifty dollar order I placed that I never received. Ihave left multiple messages on the only phone number I have ever found and never gotten a call back. Written many emails, they were responding at first until I told them that I had an order i never received. Then they stopped responding to me at all. I even paid extra for the shipping insurance that was a complete waste.
shipped quicker than expected!
Old product bad Customer Service
Old product, bad customer service. I received my product within a week, the same day I reached out to customer service and told them that product was old hard and dried out. Instead of offering a replacement they gave me excuses and told me I was lying. I contacted manufacture and they confirmed that product should not be like that, confirmed that product was old. I got back with lighterusa customer service and they doubled down and said I was wrong. Simple fix just replace product with fresh product. Last purchase at Lighter USA due to customer service and they could care less.
Even 3 to 5 days takes like almost 2…
Even 3 to 5 days takes like almost 2 weeks ! And $25 for next 2 days took the same time!
I get everything I need on here A++++ plus
Love my experience here on this platform...I get all that I need on this site wirh AAAAAAA++++++++ experience
Love these pouches guick service
Service
Great customer service. Easy to contact and work with.
Ease or order and fast delivery
Fast shipping
Fast shipping! Easy peasy!
fast free shipping \ quality service
Pouches has great taste
Pouches has great taste, and fast delivery
My New Go-To!
Customer service is quick to respond and very helpful! Lighter USA is my new go-to website for these type of products.
Consistent service and prices
I've been a customer for years and purchased lighters, vapes, and other items and always had great service. Orders arrive very quickly and accurately. Prices have been consistently good too.
I purchased a device on 1/28
I purchased a device on 1/28. The device was delayed in delivery and delivered without the signature of anyone ay my address. I attempted to return the device, but the vendor declined it as final sale. It was not a final sale and the website actively suggest they still sell it and are restocking the device. I reviewed the vendor FAQ and policy and believe they are not acting in good faith.
Reply from lighterusa.com2026-02-27
Thank you for bringing this matter to our attention. First and foremost, we sincerely apologize for any frustration or inconvenience you’ve experienced regarding your January 28th order. That is never the experience we want for our customers. We would very much like the opportunity to review this situation more thoroughly. At this time, we are unable to locate sufficient details based solely on the information provided in the complaint. To properly investigate the delivery concern, signature issue, and return eligibility, we kindly ask that you provide the following: Your order number The full name and email address used at checkout The shipping address associated with the order Any tracking information you received Once we receive this information, we will promptly review the shipment details, carrier confirmation, and the product’s return designation at the time of purchase so we can work toward a fair resolution. Our goal is always to act in good faith and resolve concerns professionally. We look forward to receiving the additional details so we can assist you further.
Awesome product
Awesome products! And fast delivery!!
Prices are amazing and shipping is fast…
Prices are amazing and shipping is fast I'll be a customer for life
Great price and fast shipping
Great price and fast shipping. Will definitely buy from again. Great selection of cigar lighters and accessories.