About lighterusa.com
Data updated- Website
- lighterusa.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · Novi
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 37% (10/27)
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Is lighterusa.com legit?
lighterusa.com (lighterusa.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 37% of negative reviews. Last updated 2026-08-10.
What people say
Customer service is awful
Their website was down for god only knows how long, and they sent out an email apologizing and offering a 10% off coupon code. The email clearly states "To show our appreciation for your patience, we're giving you 10% OFF SITEWIDE. The best part? You can stack this discount on top of everything to maximize your savings." and then goes on to state "Stack it with your existing Loyalty Points. Stack it with any other active promo on the site." After spending several hours finding what I wanted to buy on their site, I tried to check out only to find that the promo code they sent does NOT work with any other offers. I cannot combine it with my loyalty points or any other discount. I emailed support with detailed information, including screenshots of the email clearly stating it can be stacked with other discounts, as well as my cart showing that it CANNOT be stacked. The only response I got was "Hi there, Thanks for the message. It looks like our system only allows 1. Lighter USA Team" Yeah no kidding. They completely ignored everything I said and blew me off. No attempt to look into the matter or fix the issue, not even an apology for the inconvenience and misinformation. They either didn't even read my email or just don't care that they are bait and switching their customers.
Reply from lighterusa.com2026-02-27
Hi there, I am incredibly sorry for the frustration this has caused you. It is clear that we missed the mark.. That is not the level of service we aim for, and I completely understand why you feel ignored. We want to make this right and look into exactly what went wrong with your experience. Since we don’t have your name or order details here, could you please reach out to our customer service team? We would appreciate the opportunity to speak with you and find a solution that works for you. Thank you for bringing this to our attention.
This place is exceptional
This place is exceptional. Sends product out on time every time! Better than Snus.com
Do not order from lighter USA
Do not order from lighter USA. Product was delivered to the wrong address. They have done nothing to rectify their mistake. After contacting them to reach a solution, crickets. My only option was filing a claim through my bank since communication has been nonexistent. Buyer beware! Go to another site! It’s not worth the hassle.
Reply from lighterusa.com2026-02-27
We are sorry to hear about your experience and would like to clarify the details of your order. According to USPS tracking number 9400150206217501629750, the package was marked as delivered by the carrier. The shipment was sent to the exact address entered at checkout. We do not alter, modify, or change shipping addresses unless a customer directly requests it prior to shipment. Once an order is processed and shipped, delivery is handled by USPS. If a package is believed to have been delivered to the wrong location, USPS is able to verify the GPS delivery scan and confirm where it was physically delivered. This information can only be released to the recipient upon request through their local post office. We have not ignored your concerns and are always willing to assist within carrier guidelines. However, when a package is marked delivered to the address provided, the next step is a carrier investigation. We understand how frustrating delivery issues can be and encourage you to contact your local USPS office so they can provide the exact delivery coordinates and further clarification.
Terrible experience
Terrible experience. My wife bought me a vector lighter for Christmas. Lighterusa.com site claimed it was a lighter that would always light. The lighter turned out to be garbage but we didn’t know that until after Christmas. We tried to return but lighter usa would not refund since it was past 2 weeks!!! How are u supposed to order a gift before Christmas and then not be able to return it directly after???? do not buy from this store. Buy from Amazon where they will let u return even if gift sat under Xmas tree for more than 2 weeks. This is why Amazon is taking everything over, cause of companies like this that DO NOT STAND BEHIND THEIR PRODUCTS!!!!
Reply from lighterusa.com2026-02-27
We’re truly sorry to hear about your experience and understand how disappointing it must have been to open a gift and find that it was not working as expected. As outlined on our website, we do have a 14-day return policy, which begins from the date of delivery. When you contacted us, the return window had unfortunately passed, which is why we were unable to process a refund under our store policy. Our policies are applied consistently to all customers to ensure fairness. That said, Vector lighters are backed by a manufacturer warranty, and Vector is well known for standing behind their products. They are able to repair or replace defective items directly, often regardless of purchase date, under their warranty coverage. We provided the following information to help resolve the issue: Vector Warranty & Support: https://vectorkgm.com/vector-no-proof-warranty/ Vector’s customer support team can assist with submitting a warranty claim and arranging a repair or replacement. We certainly do stand behind the products we sell, and manufacturer warranties are in place specifically to ensure customers are protected in situations like this. If you need any assistance navigating the warranty process, we are more than happy to help guide you.
BUYER BEWARE
Sent wrong flavor and won't respond to emails.
Reply from lighterusa.com2026-02-27
Thank you for bringing this matter to our attention. We sincerely apologize for any frustration this situation may have caused. If you received the wrong flavor, that is certainly not the experience we want for our customers. We are more than willing to correct any fulfillment error. At this time, we are unable to locate prior email correspondence regarding this issue. It is possible our response may not have gone through or was filtered unintentionally. We kindly ask that you please provide your order number and confirm the email address used to contact us so we can review this immediately. Once confirmed, we will gladly arrange a resolution, whether that be sending the correct flavor or providing return instructions. We appreciate the opportunity to make this right and look forward to resolving this promptly.
This is a scam site
**still have not heard back from the company** voicemail is full, no response to multiple emails sent** I have shared the tracking which still says the item has not been delivered, shared confirmation emails with numbers- still zero response from the company. I stand by my review that this company will charge your credit card, never deliver an item and then disappear with no customer service to remedy the situation. Under no circumstance should you order from this site. They are an absolute fraud- they have no customer service responses. Voicemail is full, no email contact or response. I ordered a $250 lighter and it never arrived and it’s radio silence. This site is a scam- do not give them a single dollar as you will never receive a product. After reading that ridiculous response I would love to share the phone log of over 25 calls to a number that never answers and the voicemail is full. I have over 25 emails that I’ve sent to you to try to settle this with nothing but an auto reply. I have reached out on social media with zero response. Instead of blaming the customer for “making up” a review you should take some accountability and fix the problem. I have reported your site to trust pilot and the BBB- it’s a scam. Read the Reddit reviews and comments on social media — before you delete them, which you’ve done to mine- your customers all feel the same way. Get accountable, refund people who have legitimately been ripped off by you and maybe I wouldn’t have to go to such lengths to actually get a response. I stand by that your site is a scam and a fraud with no actual people working to sort out customer service issues. Anytime you’d like, when I real person response (not an automated response) I’ll send you all my emails/phone calls that have gone unanswered. It’s obvious you only respond when you think you’ll lose customers- you should be out of business.
Reply from lighterusa.com2026-02-27
We take accusations of fraud and non-delivery extremely seriously. However, after reviewing our records, we are unable to locate any order matching the details provided in this complaint. We have no record of a $250 lighter purchase associated with the information given. Additionally, we respond to customer inquiries daily through email and our official support channels. If you did place an order with us, we ask that you please provide the following so we can investigate immediately: Order number Full name used at checkout Email address used to place the order Shipping address Without this information, we are unable to verify the purchase or assist further. Lighter USA is a legitimate business that fulfills thousands of orders, and we do not engage in fraudulent practices. If this review was posted in error or is intended for a different company, we respectfully ask that it be corrected. We are more than willing to assist once verifiable order details are provided.
This site deserves a negative review and a lawsuit
This site deserves a negative review, they are a COMPELETE SCAM. it has been over a month and haven’t received my item, their customer service keeps trying to say it is out of their hands because they gave it to usps but usps disputes that and has proof that the item with that tracking number was never scanned. And once I tell them that they just end the conversation. They clearly are ripping people off. DO NOT USE THIS SITE, there are a thousand better places you can go, so AVOID LIKE THE PLAGUE
Reply from lighterusa.com2026-02-27
We did email you the following email and we are awaiting a response. After reviewing the tracking information, it appears your package has unfortunately been lost in transit. We sincerely apologize for the delay and inconvenience this has caused. Since it has been unresolved for some time, we will be reshipping your order at no additional cost to ensure you receive your items as soon as possible. Once the replacement shipment goes out, you will receive a new tracking number via email. We truly appreciate your patience and understanding while we worked through this. If you have any questions in the meantime, please don’t hesitate to reach out — we’re happy to help. Thank you for your continued support.
Old stock
Old stock, unusable fluid, no support on a $200+ order.
Reply from lighterusa.com2026-02-27
Hi Dustin, Thank you for sharing your feedback. I am very sorry to hear that you’re unhappy with your recent order, but I would like to clarify that all of our products are guaranteed to be genuine and brand new. We do not sell old or expired stock, so we take a report like this very seriously. We want to look into exactly what happened with the items you received to ensure everything is up to our standards. Please reach out to our customer service team at so we can investigate this for you and clear up any concerns you have.
I buy nicotine pouches and always good…
I buy nicotine pouches and always good price and fast shipping
Fast shipping.
Fast shipping.. easy to use website.
Good experience
Everything Great !
Everything Great !! Fast delivery also !!
Right on point good price
Great products for a great price
Great products for a great price. Delivery is always quick.
Great prices
Great prices. Fast shipping.
U have the product i needed very prompt…
U have the product i needed very prompt with updates and the prices are great. Only one downside is having to sign for my delivery Of course I understand why with it being a tobacco product its just the USPS doesn’t give good service I mean I never heard them the day they said they were delivering then I immediately rescheduled another delivery but USPS never updated the package again I ended u going to post office in person…only then was it redelivered
The website is very user-friendly
Very easy to use very broad product offering. The delivery was timely and fast. I received everything I ordered. I will do it again.
LighterUSA is the best!
Authentic and fast shipping. Absolutely love them! Been ordering for months now
Lighter usa has all your tobacco needs…
Lighter usa has all your tobacco needs and nicotine pouches that I can order and receive in the mail at my house in California. Every since California banned flavors it's been a battle finding companies that will mail to you. Lighter USA will deliver to you California residents so get your orders now and pay for the 6.00 shipping to send it out fast or wait and get it the shipping free your choice. But it's nice having flavors that taste great and there reliable with average prices.