Like My Choice

Dear Louise, We are sorry to hear that you were disappointed with your experience and understand your frustration regarding the item received and the return request. We sincerely regret that the product did not meet your expectations. Customer satisfaction is important to us, and we take concerns regarding order issues seriously. We would like to clarify that all return and refund requests are handled according to our official return policy, which applies consistently to all customers. If your order meets the conditions outlined in our return policy, our after-sales team will be happy to assist you with the return process and provide the corresponding solution. Regarding the compensation options mentioned, these were offered as possible solutions in an effort to resolve the matter amicably. They were not intended to prevent you from seeking assistance through the proper return process. We understand that dealing with a return can be frustrating, especially when you believe the item received does not match your expectations. Please contact our customer service team with your order details and relevant information, and we will carefully review your case again. We appreciate your understanding and hope to have the opportunity to assist you further. Best regards.

Dear Mina, We are genuinely sorry that you feel this way, and we understand your frustration regarding the delay with your order. After reviewing your case, we can confirm that your order is still being actively processed and has already been escalated for priority handling. Our team has been following up with the warehouse to help expedite the preparation of your order as quickly as possible. We fully understand that waiting longer than expected can be disappointing, especially when you were looking forward to receiving your purchase. For this, we sincerely apologize. However, we would also like to respectfully ask that communication remains fair and respectful. Referring to our company as a scam or accusing us of stealing customers' money does not reflect the actual status of your order. Your order is genuine, remains active in our system, and our team continues working to complete and dispatch it. Throughout the process, our customer service team has remained available to provide updates and assistance. While we understand that the progress has not met your expectations, we have never stopped following up on your order or assisting you. We sincerely value every customer and are committed to resolving pending orders as quickly as possible. We appreciate your patience and will continue to monitor your order until it has been successfully shipped. Best regards.

Dear Edina, Thank you for taking the time to provide further feedback. We understand that you remain dissatisfied with your experience, and we appreciate the opportunity to clarify the situation. First, we would like to emphasize that our customer service team has always communicated with you in a respectful and friendly manner. Throughout the process, we continued responding to your messages, reviewing your concerns, and explaining the available solutions based on your order status and our policies. Regarding the delivery time, we sincerely apologize that your order took longer than expected. We understand that waiting for an item for an extended period can be frustrating, especially when it was purchased for a specific occasion. For this reason, and considering the inconvenience caused by the delay, we offered a goodwill compensation solution as an effort to acknowledge your experience and find a positive resolution. Regarding the dresses themselves, your order was fulfilled according to the product information and specifications displayed on our website. We understand that customers may have different expectations regarding fabric, thickness, and overall feel of a garment after receiving it. However, differences in personal expectations do not necessarily mean that the item was not as described. We also would like to clarify that our compensation offer was not intended to dismiss your concerns, but rather to provide an additional gesture of goodwill while respecting our established after-sales procedures. We respect your right to share your personal experience, and we also hope customers can consider all aspects of the situation, including our continued communication, assistance provided, and efforts to resolve the matter. We remain committed to improving our service and assisting customers in a fair and professional manner. Best regards.

Dear Samantha, We are sorry to hear that you are unhappy with your experience and regret that our return process did not meet your expectations. We would like to clarify that we do accept return requests and handle them according to our official return policy, which is clearly available on our website. Each case is reviewed based on the specific circumstances of the order and the applicable policy requirements. While we understand that customers may sometimes be disappointed with an item or the outcome of a return request, we are unable to process refunds or exceptions outside of the established policy, as we must apply the same standards fairly to all customers. We are sorry that this situation has caused frustration. If you have any further questions regarding your order or return request, our customer service team remains available to review your case and provide assistance. Best regards.

Dear Sophie Lucas, We are truly sorry to hear about your experience and completely understand your concern, especially as the dress was intended for an important occasion. We sincerely apologize that your order has taken longer than expected to process. We understand how stressful it is when an event is approaching and you still have not received shipping confirmation or tracking information. After reviewing your case, we can confirm that your order is currently being prioritized by our warehouse team. We have already requested expedited processing and are continuing to actively follow up on its progress. Regarding your cancellation request, our customer service team explained that your order had already entered the fulfillment process. According to our order processing policy, orders that have reached this stage can no longer be cancelled, even if they have not yet been dispatched. We understand that this may seem frustrating, and we sincerely regret the inconvenience. We also apologize that our previous updates did not provide the certainty you were hoping for. Our customer service team can only communicate the latest status received from the warehouse, and we understand that similar updates over an extended period can be disappointing. Please rest assured that your order has not been forgotten. We remain committed to following up with our warehouse until it is completed and shipped as quickly as possible. Once your order is dispatched, the tracking information will be sent to you immediately. We sincerely appreciate your patience and apologize again for the delay. Best regards.

Dear Marialucia, We are sorry to hear that your shopping experience did not meet your expectations and appreciate you taking the time to share your feedback. We would like to clarify a few points regarding your comments. First, all of our product pages include detailed size charts and measurement guides to help customers select the most suitable size before placing an order. Because body shapes and individual preferences vary, the same labeled size may fit differently from one person to another. For this reason, we always recommend comparing personal measurements with the size chart provided on each product page before purchasing. Regarding the appearance of the item, we strive to present our products as accurately as possible through product descriptions and photographs. However, slight differences in color or appearance may occur due to lighting, photography, monitor settings, or individual expectations. As for the return process, contacting customer service before returning an item is a standard part of our after-sales procedure. Requesting photos is not intended to make the process difficult, but rather to help our team verify the condition of the item, identify any potential quality issues, and provide the most appropriate solution as efficiently as possible. Our complete return and refund policy is also clearly published on our official website for customers to review. We sincerely regret that you found the process frustrating. Customer satisfaction is important to us, and we are continuously working to improve both our products and our after-sales service. Thank you for your feedback, and we remain available through our official customer support channels should you require any further assistance. Best regards.

Dear Clare, We are sorry to hear that you are disappointed with your purchase and understand your frustration regarding your return request. We would like to clarify that all return and refund requests are handled in accordance with our official return policy, which is clearly published on our website and applies equally to all customers. Our customer service team reviewed your request based on these policy guidelines before providing a response. We understand that you were not satisfied with the item you received, and we sincerely regret that it did not meet your expectations. However, our after-sales team is required to process every request according to our established return policy to ensure consistency and fairness for all customers. We appreciate your feedback and understand your concerns. If you believe there are additional details that have not yet been reviewed, we encourage you to contact our customer service team again with your order information and supporting photos so that your case can be reassessed if appropriate. Thank you for your understanding. Best regards.

Dear Customer, Thank you so much for taking the time to share your experience with us. We are sorry that your dress did not arrive in time for your birthday, and we completely understand how disappointing that must have been. Although the timing did not work out as planned, we truly appreciate your understanding and your kind words. We are especially pleased to hear that our customer service team was able to assist you throughout the return process and that you found them helpful, understanding, and responsive. Providing attentive after-sales support is something we value greatly, and your recognition means a lot to our team. Your trust and positive feedback encourage us to continue improving both our service and our customers' shopping experience. Thank you once again for your support. We look forward to serving you again in the future. Best regards.

Dear Emma, We are sorry to hear that you were disappointed with your purchase and understand your frustration regarding the sizing and return process. We sincerely regret that the items did not fit as you expected. We understand that this can be frustrating, especially when shopping online. Regarding your return request, we would like to clarify that our return and refund policy is clearly published on our official website and applies to all orders. Our customer service team reviews every after-sales request according to these guidelines to ensure that all customers are treated fairly and consistently. We certainly do not stop caring about our customers after a purchase is completed. Our support team remains available before, during, and after the sale to answer questions and provide assistance within the scope of our policies. We respect your feedback and appreciate you sharing your experience. Customer opinions help us continue improving both our products and our service. We are sorry that your experience did not meet your expectations and thank you for giving us the opportunity to serve you. Best regards.

Dear McFARLANE, Thank you very much for taking the time to share your experience with us. We truly appreciate your honest feedback and are delighted to hear that your order arrived successfully and that the dresses met your expectations. We also understand that reading online reviews before receiving your order may have caused some concern, so we are especially pleased that your own experience was a positive one. It is wonderful to know that our customer service team was able to assist you with both your shipping inquiry and your size exchange, and that you found our communication responsive and helpful. Providing timely support and assisting our customers throughout their shopping experience is always one of our top priorities. Your trust and kind words mean a great deal to our entire team. We sincerely appreciate your support and are grateful that you chose LikeMyChoice. We look forward to serving you again in the future. Best regards.

Dear Debbie, We are sorry to hear about your disappointment and understand how frustrating this experience must have been, especially as the dress was intended for your daughter’s prom. After reviewing your comment, we would like to clarify that we are currently unable to locate or verify your order without the order number or the email address used at the time of purchase. For this reason, we kindly ask you to provide your order details so that we can investigate your case properly and review the delivery timeline in detail. We understand your concern regarding the paid 3–5 day delivery service and the longer-than-expected arrival time. We sincerely apologize for any inconvenience this may have caused, and we take such feedback seriously as it helps us review our logistics performance. Once we receive your order information, our team will be able to check the shipping status, confirm what happened during transit, and provide you with a clear explanation and possible solutions according to our policy. We appreciate your cooperation and look forward to assisting you further. Best regards.

Dear Suha, We are sorry to hear that you are not satisfied with your experience and understand your concerns regarding delivery time, product quality, and return request. After reviewing your comment, we would like to clarify that we are currently unable to locate or verify your order without your order number or the email address used at the time of purchase. For this reason, we kindly ask you to provide your order details so that we can investigate your case properly and check the full order history, including shipping and after-sales communication. We also regret to hear that you were not satisfied with the item received. While we always aim to ensure that product descriptions and images accurately reflect the items sold, we understand that expectations regarding color, fabric, and fit may sometimes differ once the product is received. Any return or refund request must be reviewed according to our official return policy. We do not reject legitimate customer concerns; however, we must first verify each case individually in order to provide accurate assistance and a fair resolution. We kindly encourage you to contact our official customer service team with your order information so that we can properly assist you and review your case in detail. We appreciate your understanding. Best regards.

Dear Renee, We are sorry to hear about your frustration and understand how disappointing it must feel to be waiting for your order for such a long time. After reviewing your case, we would like to clarify that your order is still currently in processing within our warehouse system. While most orders are processed within a shorter timeframe, some items may unfortunately require longer preparation time due to stock availability, production scheduling, or logistics delays. We sincerely apologize that the delay in your case has exceeded your expectations and that our previous updates have not provided the clarity you were hoping for. Please rest assured that your order has not been ignored and is still actively being followed up with priority status by our team. We understand your concern regarding communication. Our customer service replies are based on the latest information available from our warehouse and logistics partners, and we are continuously working to improve response clarity and speed. We have also escalated your order internally to ensure it receives priority handling moving forward. Once your item is shipped, you will receive the tracking information immediately via email. We truly appreciate your patience and regret the inconvenience caused. Best regards.

Dear Alketa, We are sorry to hear that you are disappointed with your experience and understand your concerns regarding both the delivery time and the product received. After reviewing your comment, we would like to clarify that your order was processed and shipped in accordance with our standard fulfillment procedure. In some cases, delivery times may be longer than initially expected due to production schedules, logistics handling, or carrier transit delays, which can unfortunately extend the overall delivery timeframe. We are also sorry to hear that you feel the product did not meet your expectations in terms of material and appearance. All items listed on our website are described as accurately as possible, including product photos and details provided by suppliers. However, we understand that individual perception of color, fabric, and fit can sometimes differ once an item is received. Regarding returns, our policy is clearly outlined on our website and applies to all orders. We process return and refund requests according to these guidelines, and our customer service team is always available to assist customers through the official process when eligibility requirements are met. We regret that your experience has led to dissatisfaction. Customer feedback is very important to us, and we are continuously working to improve both product quality and service communication. We appreciate your time in sharing your feedback. Best regards.

Dear Helen, We are sorry to hear about your disappointment and understand how frustrating it must be to wait longer than expected for your order. However, based on the information provided in your review, we are currently unable to locate or verify your order. To investigate your case properly, we kindly ask that you provide your order number or the email address used to place the order. Once we have your order information, we will be able to review the actual order status, verify the communication history, and provide you with an accurate update. We sincerely regret if the waiting time has caused inconvenience, but without the relevant order details, we are unable to confirm the circumstances of your case. Please provide your order information through our official customer support channels, and we will be happy to investigate and assist you as quickly as possible. Best regards.

Dear Sophie, We are sorry to hear about your disappointment and understand your frustration regarding the waiting time and lack of updates on your order. After reviewing your comment, we would like to clarify that we are currently unable to locate or verify your order without the order number or the email address used at the time of purchase. For this reason, we kindly ask you to provide your order details so that we can investigate your case properly and give you an accurate update regarding the status of your shipment. We understand that the expected delivery time of 5–8 days has not been met in your experience, and we sincerely apologize for the inconvenience this has caused. However, in order to check what exactly happened with your order, we need the correct reference information. Once we receive your order details, our team will be able to review the case in full, check with the warehouse, and provide you with a clear update as quickly as possible. We appreciate your cooperation and look forward to assisting you. Best regards.

Dear Johanna, We are sorry to hear about your frustration and understand your concerns regarding the delay and lack of tracking updates. After reviewing your situation, we would like to clarify that your order is currently still in the processing stage within our fulfillment system. Once an order is prepared and handed over to the logistics carrier, tracking information is generated and shared with the customer. In some cases, tracking updates may not appear immediately if the shipment has not yet been fully scanned by the carrier system. We understand that the waiting time and lack of proactive updates can feel disappointing. However, please be assured that your order has not been ignored and our warehouse team is actively working on processing all pending orders, including yours. However, we would like to emphasize that your order is still active in our system and is being processed according to our standard procedure. We are sorry that your experience has led to such dissatisfaction. Our customer service team remains available to assist you and provide updates as soon as tracking information becomes available. We appreciate your patience and hope to resolve your concern as soon as possible. Best regards.

Dear Maya, We are sorry to hear about your disappointment and understand your frustration regarding the split delivery and the condition of the items received. After reviewing your comment, we would like to clarify that your order was indeed arranged in multiple shipments due to different items being processed and dispatched from our warehouse at different stages. This is why two dresses have already been delivered while the remaining items are still in preparation. We also note your concern regarding repeated “in process” updates. Our customer service team provides updates based on the latest warehouse and logistics information available at the time of inquiry. While we understand that these updates may feel repetitive, they reflect the current real-time status of the remaining items that have not yet been dispatched. Regarding the items you have already received, we are sorry to hear that you are not satisfied with the quality. If you believe there is an issue with workmanship or product condition, please contact our customer service team directly with photos so that we can review your case and provide an appropriate after-sales solution in line with our policy. We regret that your overall experience has not met your expectations. However, we would like to reassure you that your remaining order is still being actively processed and followed up by our warehouse team. Thank you for your patience and understanding. Best regards.

Dear Vicki, We are sorry to hear that you are dissatisfied with your experience. However, after reviewing your comments, we believe there may be a misunderstanding regarding the duplicate orders you mentioned. Our system does not create or place orders on behalf of customers. All orders are generated based on the selections, quantities, and purchases completed by the customer during checkout. According to our records, the orders associated with your account were submitted and paid for separately, which indicates that the duplicate purchase was not caused by our system or our team. We understand that mistakes can happen when placing online orders, and we are sorry if this situation caused frustration. However, it is not accurate to state that you were "forced" to pay for duplicate items. The orders were successfully placed and confirmed through the normal purchasing process. Regarding the products received, if there were any quality concerns or issues covered under our return policy, our customer service team would be happy to review them. We also have a detailed return and refund policy published on our website, which applies to all orders consistently. We respect your right to share your experience, but we would also like to clarify for other customers that the duplicate order situation resulted from separate purchases being submitted, rather than an error made by our company. Best regards.

Dear Di Fitzpatrick, We are sorry to hear about your disappointment and regret that your experience did not meet your expectations. After reviewing your case, we would like to clarify that your order was processed within our fulfillment system; however, during the dispute process initiated via your payment provider, the transaction was placed under review and handled according to the platform’s official procedures. Once a payment dispute is opened, the order is temporarily paused from further fulfillment while the payment provider investigates the case. This is a standard process designed to ensure fairness and protect both customers and merchants. We also confirm that the dispute was resolved through your payment provider and the refund was completed via that official process. We respect and accept the outcome of that resolution. We are sorry that the delay prior to the dispute led to frustration and dissatisfaction. While we understand your decision, we regret that the order could not be completed due to the dispute being initiated before final fulfillment. We appreciate your feedback and sincerely regret any inconvenience caused. Best regards.