Like My Choice

Dear Kirstie, We are sorry to hear about your frustration and disappointment regarding the processing time of your order. We understand that your purchase was related to an upcoming vacation, and we recognize how important it was for you to receive the items within your expected timeframe. We would like to clarify that order processing and shipment are two different stages. Before a package is dispatched, orders may need to go through preparation, quality checks, inventory confirmation, and logistics arrangements. During this process, some modifications may be possible depending on the order status, while cancellation may not always be available once the order has entered the fulfillment process. We understand that this may seem confusing, but the reason we may suggest changing an item while being unable to cancel an order is that different actions follow different processing procedures. Once an order has entered the preparation workflow, certain steps cannot simply be reversed immediately. We are sorry that the processing time has exceeded your expectations. However, we would like to assure you that your order has not been ignored, and our team continues to follow the status with the relevant department. The delay does not mean that we have no intention of fulfilling your order or providing assistance. Regarding your refund concern, all refund and cancellation requests are reviewed according to the actual status of the order and our official after-sales policy. We do not refuse legitimate customer requests; however, we must follow the same procedures to ensure fairness and consistency for all customers. We also noticed your concern about the lack of updates. We understand that waiting without a shipping confirmation can be frustrating, and we apologize for the inconvenience. Our customer service team remains available to provide assistance and check your order status. We sincerely regret that this experience has affected your confidence in our service. We hope to have the opportunity to continue assisting you and work toward a proper resolution. Kind regards.

Dear Helen, We are sincerely sorry to hear that your shopping experience did not meet your expectations, and we regret the disappointment this has caused. We understand that receiving your order in multiple shipments and experiencing longer delivery times may have been frustrating. In some cases, orders are shipped separately depending on product availability and warehouse arrangements so that available items can be delivered without waiting for the entire order to be completed. Regarding sizing, we understand that fit can vary depending on the style and individual body shape. We always recommend referring to the size guide provided for each product before purchasing, but we appreciate your feedback and will continue working to improve our product information. As for your after-sales concerns, our customer service team handles every request according to our official return and refund policy to ensure that all customers are treated fairly and consistently. We are sorry that the outcome did not meet your expectations. If you still have any questions or require further assistance, please feel free to contact our after-sales team through our official customer service channel. We remain committed to helping you review your case and provide support whenever possible. Customer Service: [email protected] Thank you for sharing your feedback. It helps us continue improving our products and services. Kind regards.

Dear Sanchia, Thank you so much for taking the time to share your wonderful experience. We are delighted to hear that Jessica was able to assist you throughout the process and provide the support you needed. We will be sure to pass your kind words on to her—they will mean a great deal. At LikeMyChoice, we are committed to providing attentive and responsive customer service, and we're pleased that Jessica's communication, patience, and dedication helped resolve your issue and gave you peace of mind. Your recognition and encouragement motivate our entire team to continue delivering the best possible service to every customer. Thank you once again for your trust and support. We look forward to serving you again in the future. Kind regards.

Dear Christina, We are sorry to hear that your purchase did not meet your expectations, and we sincerely regret that you were disappointed with your experience. We would like to clarify that the item shipped to you was consistent with the order placed. Our product images and descriptions are intended to represent the products as accurately as possible. However, differences in personal expectations regarding fabric, texture, color, or fit may result in a different individual experience. We are also sorry that you were not satisfied with our after-sales service. All return and refund requests are handled in accordance with our published return policy, which is available on our website before purchase. Our customer service team reviews each case individually and provides assistance based on the applicable policy and the specific circumstances of the order. We understand that this outcome was not what you had hoped for, and we sincerely apologize for any disappointment caused. Your feedback is important to us, and we will continue working to improve both our products and our customer service. Thank you for taking the time to share your experience. Kind regards.

Dear Phoebe, We are sorry to learn about your concerns. Based on the information provided in your review, we are currently unable to locate or verify your order. To investigate your case accurately, we kindly ask you to provide your correct order number or the email address used when placing the order. Without the relevant order information, we are unable to confirm the actual status of your order or provide an appropriate solution. We therefore encourage you to contact us through our official customer service channels so we can review your case properly. We respectfully ask that conclusions be made after the facts have been verified. Posting repeated accusations without allowing us to verify the order details will not help resolve the issue. Once we receive your correct order information, we will investigate promptly and provide the appropriate assistance. We remain committed to helping every genuine customer and look forward to resolving your case. Kind regards.

Dear Shaz, We are sorry to hear that you were dissatisfied with your purchase and sincerely regret that your experience did not meet your expectations. After reviewing your case, we would like to clarify that our after-sales team handled your request in accordance with our official return and refund policy. Every claim is assessed individually based on the information and supporting photos provided to ensure that all customers are treated fairly and consistently. We understand that you believe the item was defective, and we appreciate that you contacted us immediately and provided the requested images. Our team carefully reviewed the case before offering a goodwill compensation based on the outcome of that assessment. We are sorry that this solution did not meet your expectations. Please understand that our customer service team cannot approve refunds outside of our established policy or make exceptions arbitrarily. All after-sales decisions are made according to the same standards for every customer. We sincerely regret that you were disappointed with the product. Your feedback has been recorded and will be shared with the relevant department as we continuously work to improve our products and services. Thank you for taking the time to share your experience. Kind regards.

Dear Soe, We are sincerely sorry that your experience has caused you concern and frustration, and we understand your disappointment regarding the delivery process. After reviewing your case, we would like to clarify that your order was arranged to be shipped in separate packages. We are actively following up on the remaining shipment with our logistics team to ensure it is delivered as soon as possible. We sincerely apologize for the unexpected delay. Regarding your concerns about returns, please rest assured that once all items in your order have been received, our after-sales team will review your request in accordance with our official return and refund policy. We are committed to providing assistance based on the actual status of your completed order and the applicable policy. Our intention has always been to help resolve your case rather than leave it unresolved. We understand that waiting for the remaining package has been frustrating, but we kindly ask for your patience while we continue to expedite the shipment and provide the appropriate after-sales support. We value every customer and remain committed to assisting you until your case is properly resolved. If you have any further questions, please continue to contact us through our official customer service channels, and we will continue to follow up on your order. Kind regards.

Dear Batia, We are sincerely sorry for the inconvenience caused by the delay and understand why you are disappointed. However, we would like to clarify several important facts regarding your order. After reviewing your order history, we can confirm that your order was shipped in two separate packages. One of the packages was successfully delivered to you within the expected timeframe, which demonstrates that your order was genuine and that we have fulfilled part of the purchase as arranged. This also confirms that we are a legitimate business committed to processing and delivering our customers' orders. Unfortunately, the second package has experienced an unexpected logistics delay. We fully acknowledge this delay and sincerely apologize for the inconvenience it has caused. Since becoming aware of the delay, our customer service team has continued to respond to your emails and actively follow up with the relevant logistics and warehouse departments to expedite the shipment. We understand that waiting for the remaining package has been frustrating. However, the delay should not be interpreted as an intention to withhold your order or refuse assistance. We have been continuously working on your case and doing our best to accelerate the delivery. We regret that your experience has not met your expectations and appreciate your patience while we continue to monitor the remaining shipment. Our team remains committed to assisting you until your order has been properly resolved. Kind regards.

Dear Mari, We sincerely apologize for the long waiting time. We would like to clarify that your case has not been ignored. Our customer service team has been actively responding to your inquiries and continuing to follow up on the status of your order with the relevant department. We understand that receiving repeated updates while waiting for your shipment can be disappointing, and we are sorry that the process has taken longer than expected. However, please be assured that our team is still working to assist you and provide updates regarding your order progress. We appreciate your patience and would like to reassure you that we remain committed to helping resolve your case through our official customer service channels. Kind regards.

Dear N. Norton, We are sorry to hear that the product did not meet your expectations and sincerely regret that you were disappointed with your purchase. We would like to clarify that the item you received was shipped according to the order placed. Product images, descriptions, and specifications are provided to present the item as accurately as possible. However, we understand that individual expectations regarding fabric, texture, or overall appearance may vary. Regarding our return policy, we encourage all customers to review the policy available on our website before placing an order. The eligibility for returns and refunds is clearly outlined and is applied consistently to all customers to ensure fairness and transparency. Our after-sales team handles every request according to these published guidelines rather than making exceptions on an individual basis. We sincerely apologize that your shopping experience did not meet your expectations. Customer feedback is important to us, and we will continue working to improve both our products and our services. Thank you for taking the time to share your experience. Kind regards.

Dear Dana, We are sorry to hear that your experience did not meet your expectations. We understand that receiving an item that feels different from what you expected can be disappointing, and we appreciate you sharing your feedback. We would like to clarify that we always strive to provide product information, photos, and descriptions as accurately as possible. However, factors such as lighting, screen settings, personal expectations, and individual preferences may sometimes affect how a product is perceived after delivery. If you believe there is any issue with the item you received, our after-sales team is available to review your case and assist you according to our official policies. Please feel free to contact us and provide your order details along with any relevant photos, so we can properly check the situation and provide appropriate assistance. Customer Service: [email protected] We value every customer’s feedback and hope to have the opportunity to understand your concerns better and help resolve any issue you may have. Kind regards.

Dear Angel, Thank you for sharing your concerns. We understand your frustration about not yet receiving the shipping confirmation and would like to provide some clarification. Please note that order preparation time and shipping transit time are two different stages. After an order is placed, customers will receive an order confirmation email to confirm that the purchase has been successfully received by our system. The shipping confirmation email, including tracking information, is automatically sent once the package has been dispatched. We have checked your case and noticed that you recently contacted our customer service team by email. Please rest assured that your request has been received, and our team will review your order details and provide a response within 24 hours. We sincerely ask for your patience while our team verifies the latest status. Your order has not been ignored, and we remain committed to providing assistance and updates through our official customer service channels. We appreciate your trust and understanding. Kind regards.

Dear Melanie, Thank you for sharing your feedback. We are sorry to hear that you are concerned about the delivery timeline for your order. After reviewing your order, we can confirm that it is currently being processed within the normal production timeframe for this style. We understand that your event is approaching, which is why we have already requested priority handling and expedited shipment with our warehouse team. We sincerely regret that the order has not yet been dispatched and understand why this has caused you to make alternative arrangements. We also appreciate your concern regarding the expedited shipping service. Please note that expedited shipping refers to the transportation method after the parcel has been shipped, while production and order preparation are separate stages that may vary depending on the item ordered. Our team is actively monitoring your order and will provide the tracking information immediately once the parcel has been dispatched. We apologize that this experience has not met your expectations and appreciate your patience while we work to complete your order as quickly as possible. Kind regards.

Dear Paige, We sincerely apologize for the delay and completely understand how disappointing this has been, especially since the dresses were ordered for an important event that has already passed. After reviewing your case, we have already requested that your order be given priority and have contacted the relevant department to expedite the processing as much as possible. We truly regret that the preparation has taken significantly longer than expected. We also understand your frustration regarding your cancellation request. Once an order has entered the production and fulfillment process, it may no longer be possible to cancel immediately, as production resources and logistics arrangements have already been allocated. We recognize that this is especially frustrating when the delivery is delayed beyond the original expectation. Please be assured that your order has not been forgotten or abandoned. Our team is actively following up, and we will continue to monitor the progress until the order is completed. We sincerely regret that this experience has affected your confidence in our service. Your feedback is important to us, and we appreciate your patience while we continue working to resolve your order as quickly as possible. Kind regards.

Dear Alicia, Thank you very much for taking the time to share your experience. We are delighted to hear that you were happy with the quality of your purchase, that it matched your expectations, and that the fit was just right. It is also wonderful to know that your order arrived within the expected timeframe. Your kind words about Jessie and Dancy mean a great deal to us. We are pleased that their communication, updates, and support throughout the shipping process helped make your shopping experience a positive one. Customer satisfaction is always our top priority, and feedback like yours motivates our team to continue providing high-quality products and attentive customer service. Thank you again for choosing Likemychoice. We truly appreciate your trust and look forward to serving you again in the future. Best regards.

Dear Sophie, We are very sorry to hear that you are dissatisfied with your experience and sincerely regret the inconvenience this has caused. Please don't worry. If, after verification, your order meets the conditions outlined in our official return and refund policy, our after-sales team will be happy to assist you with the return process in accordance with that policy. We understand your concern regarding the item you received. If you believe the wrong product was delivered, we kindly ask you to continue communicating with our customer service team and provide the relevant order information and photos. Once verified, we will review your case based on our return policy and provide the appropriate solution. We apologize that this experience did not meet your expectations. Our customer service team is committed to assisting every customer, and we remain willing to work with you to resolve the issue through our official after-sales process. Thank you for your patience and understanding. Kind regards.

Dear Kerrie, We are sorry that your shopping experience did not meet your expectations and regret the frustration caused by the delay. However, we would like to clarify the facts regarding your order. During the order process, we continued to communicate with you and actively followed up on your order status. While the processing time was longer than expected, our team remained committed to assisting you throughout. We also noted that you initiated an Apple Pay payment dispute. Once a payment dispute is opened, the order is automatically handled according to the dispute process. To avoid duplicate fulfillment or potential fraudulent claims where both the goods and the refund are received, we immediately stopped shipment and fully cooperated with the payment provider's dispute procedure. Our records show that the refund has already been processed through the payment dispute. Therefore, your order was not shipped after the refund process was initiated. We fully respect your right to share your shopping experience. However, we also believe it is important that reviews accurately reflect the complete timeline of events, including that the refund was processed through the Apple Pay dispute and that shipment was stopped accordingly. We sincerely regret that we were unable to provide the experience you expected and appreciate your feedback. Kind regards.

Dear Tony J, We are sorry to hear about your concerns and sincerely regret the frustration this situation has caused. Based on the information provided in your review, we are unable to identify your order. To investigate your case accurately, we kindly ask that you provide your order number or the email address used to place the order. Once we receive your order details, we will review the status of your order and provide you with an update as soon as possible. We would also like to clarify that our customer service team is available through our official support channels and is committed to responding to customer inquiries and providing assistance throughout the order process. Customer Service: [email protected] Toll-Free Call: +1 (888) 533-9077 Business Hours: Monday to Friday, 10:00 AM – 7:00 PM (EDT) If you experienced difficulty reaching us by phone, we sincerely apologize for the inconvenience. During periods of high inquiry volume, wait times may occasionally be longer than usual. In such cases, we recommend contacting us by email with your order information so our support team can investigate your case thoroughly and respond as quickly as possible. We understand your concerns regarding the order status and would appreciate the opportunity to review the specific details before any conclusions are drawn. Please contact us through our official customer service channels with your order information, and we will actively follow up and assist you. Kind regards.