Like My Choice

Dear Stefania, We are sorry to hear that you are disappointed with your order and we understand your frustration regarding your experience with the items received and the ongoing request for a refund. After reviewing your message, we would like to clarify that your order has been processed and shipped according to the product listings placed on our website, and the items are handled in accordance with the specifications shown on the product page at the time of purchase. We understand that there may be differences in personal perception regarding how a product appears in photos or videos compared to real-life expectations, and we regret that the items did not meet your expectations. Regarding your refund and cancellation request, we would like to explain that all after-sales decisions are made based on our established return and refund policy. At this stage, refunds are generally applicable only under specific conditions such as damaged or incorrect items, and orders that have already been processed or partially shipped may not qualify for cancellation or full refund according to policy. We also understand your concern about receiving items separately, as split shipments can sometimes occur depending on stock availability and logistics arrangements. In such cases, each parcel is processed individually, which may affect cancellation or refund eligibility. We sincerely regret that this situation has led to strong dissatisfaction. We kindly ask for respectful communication while we work to assist you, and we remain committed to resolving customer concerns through proper channels. Best regards.

Dear Eleni, We are truly sorry to hear about your disappointment and the frustration this situation has caused, especially as the order was intended for a special occasion. After reviewing your comment, we would like to clarify that your order is currently in the processing stage, which includes preparation, allocation, and logistics scheduling before dispatch. During this stage, cancellation options may be limited according to our operational procedures, as the order is already being handled by the fulfillment system. We also understand your concern regarding the express shipping option and the expectation of a 5–7 day delivery timeframe. Please note that this timeframe refers to the estimated delivery period after shipment has been dispatched, while processing time prior to dispatch may vary depending on warehouse workload, product availability, and logistics coordination. We sincerely regret that the experience has not met your expectations and that the repeated communication felt unhelpful. Our customer service team uses the available system updates to respond, which may sometimes result in similar messages while the order is still being processed internally. However, we would like to emphasize that your order has not been ignored and is still being actively handled. We fully understand your wish to cancel and receive a refund, but once an order enters the processing stage, cancellation is subject to system and logistics limitations. We appreciate your patience and understand your frustration. Our team will continue to monitor your order and provide updates as soon as there is any change in status. Best regards.

Dear Ai Bot, We sincerely understand your concern and frustrationm. After checking the situation, your order is still currently within the processing timeframe and is being prepared by our fulfillment team. During this stage, tracking information may not yet display correctly until the carrier officially scans and updates the parcel in the logistics system. This is why the tracking number or tracking website may temporarily appear inactive. We understand that the estimated delivery timeframe shown during checkout created certain expectations. However, please note that shipping estimates may occasionally be affected by processing workload, logistics scheduling, carrier updates, or international transit delays. Please rest assured that your order has not been ignored, and our team is continuing to follow up and expedite the process as quickly as possible. We truly regret the stress and uncertainty this delay may have caused you before your event. We kindly ask for a little more patience while the logistics updates synchronize and the shipment continues processing. Best regards.

Dear Customer, We are sorry to hear that the product did not meet your personal expectations. However, after reviewing your comment, we would kindly ask you to provide your order information so we can properly verify the purchase and investigate the matter further. At this moment, we are unable to confirm the specific product, order details, or communication history connected to your review. We therefore respectfully ask that customers provide accurate order information when raising concerns, so our support team can review the actual situation and offer assistance if necessary. We would also like to clarify that product appearance, fabric feel, thickness, fit, and material perception may vary between brands, suppliers, and customer expectations. Our products are sold according to the descriptions and images provided on our website, and we do not claim that items are official products from other brands unless explicitly stated. While we fully respect every customer’s right to share opinions, we also do not support misleading or malicious reviews that present assumptions as facts without verification. Statements suggesting intentional deception without providing order details make it difficult for us to properly address the issue. If you truly experienced a problem with your order, we sincerely encourage you to contact our support team directly with your order number and product photos so we can review the matter fairly and professionally. Best regards.

Dear Kulwaawo, Thank you for sharing your experience with us. We sincerely apologize for the extended delivery time and understand how concerning it must have been to wait for your package. Certain customized or special items may require a longer preparation and shipping period, and we truly appreciate your patience throughout the process. At the same time, we are very happy to hear that you ultimately received your order and that you loved it. Your satisfaction with the final product means a lot to us. We are continuously working on improving our production and delivery timelines to provide a better experience for our customers in the future. Thank you again for your understanding and support. Kind regards.