Like My Choice

Dear Patricia, We are sorry to hear about your frustration and fully understand your concern regarding the lack of a clear delivery timeline and tracking information. After reviewing your case, we would like to clarify that your order is still under active processing and has been escalated internally for priority handling. In some cases, certain styles require additional preparation time due to production, quality control, or logistical scheduling, which may affect the speed at which a tracking number becomes available. We understand that repeated updates such as “we are contacting the warehouse” can feel unsatisfactory. However, these steps are part of the necessary coordination process between our customer service team and the fulfillment center to obtain accurate shipment information before providing it to customers. Regarding cancellation, we regret any inconvenience caused. Once an order has entered the processing stage, it is often no longer possible to cancel it immediately, as preparation for shipment may already be underway. This is why we are continuing to prioritize your order to ensure it is completed and dispatched as soon as possible. We sincerely apologize that the current situation has not met your expectations. Please be assured that your order has not been forgotten and remains actively being followed up by our team. We appreciate your patience and understanding while we work to resolve this for you. Best regards.

Dear KS, We are sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback. We would like to clarify that all return, refund, and exchange conditions are clearly outlined in our official return policy available on our website. These policies are applied consistently to all orders in order to ensure fair and standardized handling for every customer. Regarding your concern about sizing, we understand that fit can sometimes feel different depending on personal expectations and body proportions. For this reason, we provide detailed size charts and measurements on each product page to help customers make informed choices before purchasing. While we understand that sizing may still not always align perfectly with expectations, this does not necessarily indicate an error in the product listing. We also note your comment regarding the partial refund offered. This was processed as a goodwill gesture in accordance with our customer service guidelines, even though the order did not qualify for a full refund under our policy terms. We respectfully encourage customers who have concerns about their order to contact our support team directly with their order details so we can properly review each case and provide accurate assistance. We regret that your experience has led to disappointment and appreciate your feedback as it helps us continue improving our service. Best regards.

Dear Crystal, We are sorry to hear about your experience and regret the frustration this situation has caused, especially in relation to an important family event. After reviewing the case, we would like to clarify that your order was affected by an unresolved logistics delay, which prevented the shipment from being completed within the expected timeframe. We understand how disappointing this was, particularly given the original estimated delivery window. Regarding your comments about refund handling, we would like to clarify that once a payment dispute or chargeback is initiated through a financial institution, the case is transferred to the payment provider’s resolution process. In such situations, refunds or reversals are processed according to the outcome of that official procedure. In your case, a full refund was subsequently issued in accordance with that resolution. We also understand your frustration regarding the lack of tracking information. Tracking numbers are generated only once a parcel is dispatched by the logistics carrier, and unfortunately your order did not reach that stage before the dispute process began. We sincerely regret that your experience did not meet expectations and that it resulted in inconvenience during a significant personal occasion. While we understand your disappointment, we appreciate the opportunity to clarify the sequence of events from our side. Best regards.

Dear Ilinca, We understand that after such a long wait, explanations alone are no longer meaningful from your perspective. We also understand that your primary concern is receiving the products you ordered, and we respect your right to express your frustration. However, we would like to clarify that our team has continued to communicate with you and follow up on your order throughout this process. Our intention has always been to assist and provide updates rather than ignore your concerns. We also respect your right to share your experience publicly. At the same time, repeatedly labeling the situation as "fraud" does not change the status of your order or help move the process forward. Your order remains under active follow-up, and our team continues to work with the relevant departments to expedite it. We sincerely regret that the delay has caused you to lose confidence in us. While we understand your disappointment, we want to assure you that our customer service team has been making genuine efforts to support you and provide information whenever available. Our focus remains on helping move your order toward completion as quickly as possible. We apologize again for the inconvenience caused and appreciate your patience during this process. Best regards.

Dear Татьяна, We sincerely understand your frustration and disappointment regarding the delay of your order, especially when you were expecting delivery within the estimated timeframe. After checking the status of your order, we can confirm that it is currently in expedited processing. Our team has already prioritized the order and is actively following up with the warehouse to accelerate fulfillment as quickly as possible. We understand that waiting more than two weeks can be upsetting, particularly when you were expecting the package sooner. However, please note that a tracking number can only be generated and provided once the package has been dispatched. As soon as the shipment is handed over to the carrier, you will automatically receive the shipping confirmation and tracking information. We would also like to clarify that our customer service team has continued to respond to your inquiries and provide updates rather than ignoring your concerns. While we understand that the progress has not met your expectations, the order remains active and is being processed with priority. We sincerely apologize for the inconvenience caused by this delay and appreciate your patience while we continue to expedite your order. Best regards.

Dear Mary, We are sorry to hear that you were disappointed with your purchase and that the item did not meet your personal expectations. However, after reviewing the case, we would like to clarify that the item you received was consistent with the product ordered and the information provided on the product page. We understand that perceptions of color, fabric texture, fit, and overall appearance can vary from person to person, and that online images may sometimes be interpreted differently depending on individual expectations and viewing conditions. We sincerely regret that the jumpsuit was not what you had hoped for. Customer satisfaction is important to us, and it is never our intention for a customer to feel disappointed with their purchase. Regarding your refund request, all return and refund inquiries are reviewed according to our published return policy. Our customer service team follows the same procedures for every order and does not make exceptions arbitrarily. While we respect your right to share your experience, we would like to reassure other customers that product images, descriptions, and sizing information are provided to help shoppers make informed purchasing decisions, and orders are fulfilled according to those specifications. We are sorry that this purchase did not meet your expectations and appreciate your feedback. Best regards.

Dear Client, We are sorry to read your review. However, based on the information provided, we are unable to verify your order or the circumstances surrounding your claims. If you have experienced an issue with an order, we kindly ask that you provide your order number and the email address used for the purchase so that we can investigate the matter properly. Without any verifiable order information, it is impossible for us to confirm the facts of your case. We take product quality and customer service seriously and are always willing to review legitimate concerns. However, broad accusations without supporting order details do not allow us to investigate or resolve the issue. Please provide your order information, and we will be happy to review your case and assist you further. Best regards.

Dear Lauren, We are sorry to hear that you were disappointed with your purchase and that the item did not meet your personal expectations. However, we would like to clarify that the dress you received was shipped according to the product ordered, and the item specifications were consistent with the information provided on our website. Detailed sizing information is available on the product page to help customers choose the most suitable size before purchasing. We understand that fabric texture, fit, length, and overall appearance can sometimes differ from what a customer personally imagines based on online images. Individual preferences and body proportions may also affect how a garment looks and fits once received. Regarding returns and refunds, all requests are reviewed and processed in accordance with our official return policy, which is clearly published on our website. Our customer service team follows these guidelines consistently and does not make decisions arbitrarily. While we fully respect your right to share your experience, we respectfully disagree with the characterization of our business as a "scam." Your order was fulfilled and delivered, and our team reviewed your concerns according to the applicable policies. We sincerely regret that this purchase did not meet your expectations and apologize that we were unable to provide the experience you had hoped for. Best regards.

Dear Céline, We are sorry to hear that you were dissatisfied with your purchase. However, we would like to clarify a few important points. Your request was reviewed in accordance with our official return and refund policy, which is clearly published on our website and available to all customers prior to purchase. Our customer service team does not make arbitrary decisions; all cases are handled according to the applicable policy and the specific circumstances of each order. Regarding sizing and fit, we understand that personal expectations and body shapes can vary significantly. For this reason, detailed size information is provided on our product pages to help customers make informed purchasing decisions. A difference between personal expectations and fit does not necessarily indicate that the item is defective or misrepresented. We fully respect your right to share your shopping experience. However, describing the company as a "scam" is a serious allegation that does not accurately reflect a situation in which an order was delivered and customer service actively reviewed and responded to your concerns. We regret that the outcome did not meet your expectations and apologize that you were not fully satisfied with your purchase. Our team remains committed to assisting customers in accordance with our published policies and procedures. Best regards.

Dear Kristina, We are sorry to hear that you are dissatisfied with your experience and respect your right to share your concerns regarding your order and return request. However, we would like to clarify that all return and refund requests are reviewed and handled according to the return policy published on our official website. Our customer service team does not make arbitrary decisions and instead follows the procedures and conditions that customers agree to at the time of purchase. We understand that you have referenced consumer protection regulations and have chosen to pursue external channels regarding your concerns. We fully respect your right to seek clarification from the relevant authorities and financial institutions. At the same time, our team has continued to communicate with you regarding your case and has responded based on the policies applicable to your order. We would also like to clarify that our customer service responses were intended to explain our policies and available options, not to dismiss your concerns. We regret that our explanation did not meet your expectations. We understand that online purchases may not always meet every customer's personal fit preferences, and we are genuinely sorry that the item did not work out as you had hoped. Nevertheless, our after-sales support process must be handled in accordance with our established policy framework to ensure consistency for all customers. We appreciate your feedback and remain willing to review any additional information regarding your order through our official customer service channels. Best regards.

Dear Sunny, We are sorry to hear about your disappointment and understand your concerns regarding the delay of your order. However, based on the information provided in your review, we are currently unable to locate or verify your order details. To properly investigate your case and provide an accurate update, we kindly ask that you provide your order number and the email address used for the purchase. We understand that waiting for an order and receiving similar updates can be frustrating. However, without verifying the specific order information, we cannot determine the exact status of your case or provide a meaningful resolution. We also respectfully ask that serious accusations such as calling the company a "scam" be made only after the order details have been properly reviewed. Our customer service team continues to assist customers daily and remains committed to resolving legitimate order-related concerns. Please provide your order information, and we will be happy to review the situation further and assist you accordingly. Best regards.

Dear Aliaa, We are sorry to see your review and would like to understand what has led you to believe this. After checking our records, your order was placed on May 26th, which means it is still within the normal processing timeframe and has not exceeded the expected handling period. At this stage, your order is actively being prepared and processed by our fulfillment team. We completely understand that customers are eager to receive updates after placing an order, but describing the situation as a "scam" only a short time after purchase does not accurately reflect the current status of your order. No order can be shipped before the preparation process is completed, and processing times may vary depending on the item and order volume. If you have any concerns about your order, we are more than willing to assist you. We kindly ask that you provide your order details through our customer support channels so that we can verify the latest status and provide accurate information. Our goal is to help resolve concerns, and we believe open communication is far more productive than making assumptions before the order has completed the normal processing cycle. Best regards.

Dear Kiesha, We are truly sorry to hear about your disappointment and the frustration you have experienced regarding your order and communication with our team. After reviewing your message, we would like to clarify that your order is still currently in expedited processing status. This means it is actively being handled by our fulfillment team, but has not yet reached the final shipping stage where a tracking number is generated and shared. We understand that waiting without clear updates can feel very stressful, especially when the purchase was intended for a special occasion. However, please rest assured that your order has not been ignored or cancelled internally, and our team continues to follow up with the warehouse to prioritize its completion. We also sincerely regret that you felt the customer service experience was unhelpful. Our team does aim to respond to all inquiries, although in some cases the information available may be limited while the order is still being processed. We remain committed to supporting you until your order is resolved and appreciate your patience during this process. Best regards.

Dear Catherine, We are sorry to hear that you are disappointed with your recent experience and that you feel the service did not meet your expectations. After reviewing your comment, we are currently unable to locate or verify your order based on the information provided in your message. In order for us to properly investigate your case and provide you with accurate assistance, we kindly ask you to share your order number and the email address used at the time of purchase. We also understand your concerns regarding delivery time and product quality. Shipping delays can occasionally occur due to logistics or processing factors, and we regret if this affected your experience. Regarding product expectations, we always aim to ensure that all items match the descriptions and images presented on our website, though we understand that perceptions of quality and fit may vary from person to person. We would genuinely like the opportunity to review your case in detail and assist you further once we have the correct order information. Without these details, we are unfortunately unable to proceed with any investigation or resolution. We appreciate your understanding and remain available to help you through our official customer support channels. Best regards.

Dear Morandah, Thank you so much for taking the time to share your honest feedback! We sincerely apologize for the delayed order updates and the disappointment caused by the second dress not matching the product photos. We’re glad our customer service could ease your worries about the logistics. Your comments about the style, fit and pricing are really valuable to us. We will optimize our product descriptions, pictures and quality control strictly to avoid similar issues next time. We truly appreciate your understanding. Hope to serve you again with our sale items soon! Best regards.

Dear Momfixesit, Thank you so much for your lovely review and long-term support! We sincerely apologize for sending you the wrong item. We’re glad Jessie solved the problem promptly and you were satisfied with our customer service. It’s our pleasure to deliver a great shopping experience for you. Welcome to shop with us again anytime! Best regards.

Dear Emine, Thank you very much for your kind feedback and for sharing your shopping experience with us. We are truly happy to hear that you enjoyed the overall experience with our store. At the same time, we sincerely apologize for the inconvenience caused by the shipping process. We understand how important smooth and timely delivery is for our customers, and we are continuously working with our logistics partners to improve transportation efficiency and tracking experience. Your understanding and support mean a lot to our team, and we truly appreciate your patience throughout the process. We look forward to serving you again in the future and providing you with an even better shopping experience next time. Best regards.

Dear Juliana, We sincerely apologize for the frustration and inconvenience caused by the delay of your order. After checking the status, your order is currently still within the processing timeframe and is being handled with priority by our fulfillment team. Please note that expedited or express shipping refers to the delivery speed after the parcel has been dispatched, while the preparation and processing stage before shipment may still vary depending on product availability, warehouse workload, quality inspection, and logistics scheduling. We completely understand your request for either immediate shipment or a refund, and we sincerely regret that the delay has negatively impacted your shopping experience. At this moment, your order is already under expedited follow-up, and our team is continuing to push the handling process as quickly as possible. We truly appreciate your patience and understanding while the order continues through processing, and we remain committed to assisting you until the matter is resolved. Best regards.

Dear Debbie, Thank you so much for your wonderful feedback! We are truly happy to hear that you were satisfied with the shipping speed, customer service, and product quality. Providing a smooth shopping experience and helpful support to our customers is always our priority, so your kind words mean a lot to our entire team. We sincerely appreciate your trust and support, and we look forward to serving you again in the future. Best regards.

Dear LC, We are sorry to hear that you were dissatisfied with the sizing and quality expectations of the items you received, and we understand your frustration regarding the return request and cancellation concerns. After reviewing your comment, we would like to clarify that all after-sales requests are handled according to the company’s official return and refund policy rather than on an arbitrary basis. Different situations, including sizing concerns, personal fit expectations, product condition, and order processing status, are reviewed individually under the applicable policy guidelines. We also understand that differences in sizing and fit can be disappointing, especially when ordering online. Since body proportions and personal expectations may vary from customer to customer, we always recommend carefully reviewing the size chart and product measurements provided on the product page before purchase. Regarding your request to cancel the second item, cancellation availability may depend on the current processing or fulfillment stage of the order. Once an order enters active preparation or logistics handling, modifications or cancellations can become restricted within the system. At the same time, we would genuinely like the opportunity to review your case further. Please provide your order information, including the order number and purchase email, so we can verify the details and check whether any additional assistance or solution may still be available for your situation. We appreciate your feedback and remain willing to assist you further through our official support channels. Best regards.