Like My Choice

Dear Sana, Thank you for sharing your experience with us, and we are truly sorry to hear about the anxiety and concern this situation has caused you, especially as your order is intended for such an important occasion as your graduation. We would like to reassure you that your order is currently within the normal processing timeframe and has not been lost or ignored. Our fulfillment team is actively working on preparing and handling orders based on production schedules and warehouse flow. We understand that the lack of real-time tracking updates can feel worrying, and we sincerely apologize for any stress this has caused. Regarding communication delays, we regret that you have not yet received a direct response to your emails or messages. While our customer service team is currently experiencing a high volume of requests, we remain committed to responding to all inquiries and assisting customers as quickly as possible. Your message has been noted and will be followed up accordingly. We also understand your suggestion regarding improving tracking transparency. Feedback like yours is very important to us, and we are continuously working to enhance our order tracking and communication systems so customers can follow their orders more clearly and confidently in the future. Please rest assured that your order is still being processed and has not been overlooked. We kindly ask for your patience while the preparation and shipping process is completed. We truly hope your dress arrives in time and meets your expectations for your special day. Thank you again for your understanding and for taking the time to share your concerns. Best regards.

Dear Mrs. La Palma Dobler, We are sincerely sorry to hear about your frustration and disappointment regarding your order. However, after reviewing the information available in your review, we are currently unable to identify or verify your specific order. For this reason, we kindly ask that you provide your order number or the email address used when placing the order so that we can investigate the matter accurately. We understand your concerns regarding the delivery timeline and the communication you have received. However, without the correct order information, we are unable to review the actual status of your purchase, shipping progress, or previous customer service interactions. We would also like to clarify that our customer support team continues to assist customers through our official support channels. If there has been a communication issue or if a previous inquiry did not receive the response you expected, we would like the opportunity to review the situation based on your verified order details. We respect your right to share your experience, but we believe it is important to first verify the facts of the case before concluding that the order will not be delivered. Please provide your order number, and we will be happy to review your case further and provide an update based on the actual order records. Best regards.

Dear Jane, We are sorry to see your review and genuinely disappointed that you feel this way about your experience. However, after reviewing your order, we believe there may be a misunderstanding regarding its current status. Your order has not been cancelled, ignored, or abandoned. In fact, it is still actively being processed, and our team has already requested expedited handling in an effort to complete it as quickly as possible. We fully understand that waiting longer than expected can be frustrating, and we sincerely apologize for the delay. However, describing our company as a "fraud" while your order remains active and is still being processed does not accurately reflect the situation. Our customer service team continues to assist customers daily and remains available to provide updates and support. While we acknowledge that delays can occur, particularly for certain styles requiring additional preparation time, this does not mean that orders are not being fulfilled. We respect every customer's right to share their experience, but we also believe it is important that public reviews accurately represent the facts of a case. Your order is still under active processing, and our team continues to follow up on it. We sincerely hope you will allow us the opportunity to complete your order and demonstrate the service we are working hard to provide. Best regards.

Dear Julie, First, we would like to sincerely apologize for the significant delay you have experienced. We completely understand why waiting several months for an order would be frustrating and disappointing, especially when the original delivery estimate did not match the actual timeline. However, we would also like to clarify several important facts regarding your order. After reviewing your case, we can confirm that your order was not abandoned and has remained active throughout the process. The shipment is currently in transit, and the tracking number associated with your order is: SF6047627768470 We understand that this does not change the fact that the delay has been far longer than expected, and for that we are genuinely sorry. Nevertheless, we respectfully disagree with statements claiming that your order was never processed or that funds were taken without any intention to deliver. Regarding your communications with our support team, our records indicate that responses were provided to your inquiries and that your order was escalated for priority handling. We recognize that repeated delays understandably reduced your confidence in those updates, but the information provided reflected the status available at the time. We are particularly disappointed to see accusations describing our company as thieves or claiming that your money was stolen when the order remains active and the shipment is traceable through the logistics system. While we fully respect your right to share your experience, we also believe it is important that other customers understand that the order does have active shipping information and has not disappeared. We sincerely regret that this experience has caused so much frustration and inconvenience. The delay should not have been this long, and we apologize for that. At the same time, we hope you can understand that our team has continued working on your order and that the package remains on its way to delivery. Best regards.

Dear Nourhan, We are sorry to see your review and regret that you were dissatisfied with your experience. However, your review does not contain any specific information regarding an order, product, delivery issue, or customer service concern, which makes it difficult for us to understand what happened or investigate the situation. If you have experienced any issue with an order, we would genuinely like the opportunity to review it and assist you. We kindly invite you to contact our customer support team with your order details so that we can verify the situation and provide appropriate assistance. Customer Service: [email protected] Our team is committed to helping customers resolve order-related concerns, and we are always willing to investigate specific issues when sufficient information is provided. We look forward to hearing from you and hope to better understand your concerns. Best regards.

Dear Alma, We are sorry to hear that you were dissatisfied with your experience. However, we would like to clarify several important facts regarding your order. The shipping service you purchased was Express Shipping (3–7 business days). According to the delivery records, your package was delivered within the promised timeframe and therefore did not experience any shipping delay. The service purchased was fulfilled as advertised. Regarding your return request, our team reviewed your case in accordance with our published return policy. We understand that not every purchase will meet every customer's expectations, but all return and refund requests are processed according to the policies clearly available on our website prior to purchase. We respect your right to share your opinion. However, stating that the order was delayed is not consistent with the actual delivery timeline, as the package arrived within the Express Shipping timeframe that was purchased. Our customer service team remains available to review any specific concerns regarding your order and assist within the scope of our policies. Best regards.

Dear Erin, We are sorry to hear that your experience did not meet your expectations and understand your disappointment regarding the delay and the timing of your event. However, we would like to clarify several important points regarding your case. First, we would like to address the statement that our products are copies of another brand's designs. We are an independent brand and do not market our products as custom-made items from other companies. We respectfully disagree with the characterization presented in your review. Regarding your order, we acknowledge that the fulfillment process took longer than anticipated. We understand that this was frustrating, particularly because the item was intended for a specific event. Throughout the process, our customer service team continued responding to your inquiries and providing status updates based on the information available at that time. Most importantly, once a payment dispute was formally opened through PayPal, the order could no longer continue through the normal fulfillment process. This is a standard procedure designed to protect both buyers and sellers while the payment provider investigates the transaction. As a result, shipment could not proceed after the dispute was initiated. We would also like to clarify that the refund was not obtained through resistance on our part. Once the dispute was opened, we accepted the refund process and the payment was returned accordingly. The refund was therefore completed through the official dispute resolution channel without requiring further escalation. We understand that the delay caused you to lose confidence in our service, and we sincerely regret that the order could not arrive in time for your event. However, it is important to note that your case ultimately resulted in a full refund, which we accepted through the payment platform's process. We appreciate your feedback and are sorry that your experience did not reflect the level of service we strive to provide. Best regards.

Dear Astrid, We are sincerely sorry that your order has taken longer than expected and we completely understand your disappointment, especially as the dress was intended for an important occasion such as a wedding. After reviewing your case, we can confirm that your order remains in active processing and has already been escalated for priority handling. We understand that hearing the same updates repeatedly can be frustrating, particularly when you are waiting for a shipment confirmation and a more precise timeline. However, we would like to clarify that your order has not been ignored or abandoned. Our team has continued to follow up with the relevant departments and the order remains under expedited processing. Certain styles may occasionally require additional preparation time due to production scheduling, inventory allocation, quality inspections, and fulfillment arrangements. We also understand your question regarding the time between processing and shipment. While we appreciate that the delay may appear unreasonable from a customer's perspective, the order is still progressing through the fulfillment process and our team continues to monitor it closely. We regret that our previous responses have not provided the certainty you were hoping for. Nevertheless, those communications reflected the actual status available at the time and were intended to keep you informed rather than dismiss your concerns. Your feedback has been noted, and we fully understand that expectations are higher when an item is needed for a specific event. We apologize for the inconvenience caused and appreciate your patience while our team continues working to complete your order as quickly as possible. Best regards.

Dear Happy borrower, We are sorry to hear that you were disappointed with your experience and we understand your concerns regarding the fit, quality, and return process. However, based on the information provided in your review, we are currently unable to locate your specific order and verify the details of your case. We kindly ask you to provide your order number or the email address used for the purchase so our team can properly investigate the situation. Regarding sizing concerns, we would like to clarify that our products are made according to the size information and measurements provided on our website. We understand that fit can sometimes vary depending on individual body shape and personal expectations, which is why we provide detailed size charts to help customers choose the most suitable option before ordering. For any return or after-sales request, our team reviews each case according to our official return policy and the information provided by the customer. Any compensation offers are made as possible solutions based on the specific situation and are not intended to ignore customer concerns. We always want to review every issue fairly and provide assistance based on the actual order details. Once you provide your order information, we will be happy to check your case and help further. Best regards.

Dear Paula, We are sorry to hear that you were disappointed with your experience and understand your frustration, especially given that the dresses were intended for an important event. However, we would like to clarify several points regarding your order. According to our records, your order was arranged in multiple shipments, which is why the items were not dispatched together. Our team continued to provide updates throughout the process and followed up on the remaining items as they progressed through fulfillment. Regarding the dress you received, we are sorry that it did not meet your expectations. Product appearance can sometimes vary slightly due to lighting conditions, screen settings, photography, and individual perception of colors. Nevertheless, any concerns regarding product quality, sizing, or conformity are reviewed according to our established after-sales and return procedures. After receiving the information and photographs submitted, your case was evaluated in accordance with our return policy. While we understand that you disagree with the outcome, the decision was made based on the applicable policy guidelines and the evidence available during the review process. We would also like to address the comment regarding customer service responses. Our support team consists of real customer service representatives who review and respond to inquiries every day. While certain explanations may appear similar when customers experience comparable situations, each case is reviewed individually based on the order details and available records. We sincerely regret that your experience did not meet your expectations and appreciate you sharing your feedback. Customer comments help us continue evaluating and improving our service processes. Best regards.

Dear Gabriela, Thank you so much for taking the time to share your experience. We are delighted to hear that Jessie was able to assist you throughout your order process and that her prompt responses and support made a positive difference. Providing attentive customer service is very important to us, and your kind words will certainly be shared with Jessie and the rest of our team. We truly appreciate your patience, trust, and support. Knowing that you are happy with your experience and would consider shopping with us again means a great deal to us. Thank you once again for your feedback, and we look forward to serving you in the future. Best regards.

Dear Julija, We are sorry to hear about your disappointment and understand your concerns regarding the delay of your order, especially with your upcoming wedding event approaching. However, we would like to clarify that your order has not been ignored. According to our records, your order was shipped in multiple packages, and part of the order—the clutch and bracelet—has already been successfully delivered. The remaining item is being processed separately, and our team has been actively following up on its status. We also note that our customer service team has remained in communication with you throughout this process and has continued to provide updates based on the information available from our fulfillment department. We understand that the waiting time has been frustrating, and we sincerely apologize for the inconvenience caused by the delay. While we respect your right to express your concerns, we would like to clarify that a delayed shipment does not mean that an order is a scam. We remain committed to completing the delivery of the remaining item and have continued to escalate your case internally in an effort to expedite processing. We genuinely regret that this experience has not met your expectations and appreciate your patience while we continue working toward a resolution. Best regards.

Dear Retindee, We are sorry to hear about your frustration. However, based on the information provided in your review, we are currently unable to locate and verify your specific order. We kindly invite you to provide your order number or the email address used for the purchase so that we can investigate the matter accurately. We would also like to clarify that delays, while regrettable, do not mean that an order is a scam. Our team continues to process and fulfill customer orders, and we take every customer inquiry seriously. If you have contacted our customer service multiple times, we would like the opportunity to review the communication history and the status of your order in detail. We sincerely apologize for any inconvenience caused by the delay and understand your disappointment. Once we receive your order information, we will be happy to verify the current status and provide further assistance. Best regards.

Dear Agustina, We are sorry to hear that you remain dissatisfied with your experience, and we understand your frustration regarding the delay of your order. However, we would like to clarify that your order remains active and is currently being expedited by our team. Repeating allegations that the company is operating multiple accounts to avoid complaints does not reflect our actual business practices. We fully respect every customer's right to share their experience and opinions publicly. At the same time, we respectfully note that repeatedly posting accusations and encouraging others to draw conclusions before the order process is completed does not help resolve the situation. Regarding the shipping timeframe, the delivery estimate applies after the order has been dispatched. We understand that the processing time has been longer than you expected, and we sincerely apologize for the inconvenience this has caused. Nevertheless, your order has not been canceled, ignored, or abandoned, and our team continues to follow up on it. We understand that you are disappointed and have lost confidence in the process. Despite this, we remain committed to assisting you and moving your order toward shipment as quickly as possible. We appreciate your patience and hope to provide a positive resolution for your order. Best regards.

Dear Dzenana, We are sincerely sorry for the delay and fully understand your disappointment after waiting such a long time for your order. After reviewing your case, we would like to acknowledge that your order has experienced an unusual delay, and we regret the inconvenience this has caused. We understand that repeated updates without a final resolution can be frustrating, especially when you have been waiting for several months. Please be assured that your order has not been forgotten or abandoned. Our team has continued to follow up with the relevant departments, and your order remains under expedited handling. We recognize that this does not change the fact that the waiting period has been much longer than originally anticipated, and for that we sincerely apologize. We also understand your concerns regarding the lack of tracking information. Unfortunately, a tracking number can only be generated once the shipment has been officially dispatched by the logistics provider. Until that stage is reached, we are only able to provide processing updates. While we respect your right to share your experience, we would like to reassure you that we are continuing to work toward completing your order as quickly as possible. We regret that your confidence in our service has been affected and appreciate the patience you have shown throughout this process. Thank you for your feedback, and we remain committed to resolving your order. Best regards.

Dear Sakshi, We are sorry to hear about your disappointment and understand how frustrating this experience has been, especially given that the order was intended for your graduation. After reviewing your situation, we would like to clarify that your order is currently still in processing within our fulfillment system. Some styles may require longer preparation times due to production scheduling, quality control checks, and logistics coordination, which can impact the overall delivery timeframe. We also note your concern regarding communication. Our customer service team has been responding to inquiries, though we understand that the responses provided may not have met your expectations in terms of resolution speed or clarity. We sincerely regret that your order has taken longer than anticipated and that this has affected your plans for such an important occasion. Please be assured that your order has not been canceled or forgotten and remains under active follow-up. We appreciate your feedback and remain committed to assisting you until your order is completed and delivered. Best regards.

Dear Stephanie, We are sorry to hear about your frustration and understand how upsetting this situation must be, especially when your order was intended for a cruise. After reviewing your case, we would like to clarify that the shipping address provided at the time of checkout is the one automatically used for fulfillment and logistics processing. In situations where an address is incomplete, incorrect, or no longer valid, the carrier may not be able to complete delivery, which can result in the parcel being held, delayed, or marked as undeliverable. In this case, our records indicate that the parcel entered the shipping process based on the original address provided. When delivery issues arise due to address discrepancies, the logistics carrier may still classify the parcel as “in transit” while it is being processed within their network, even if final delivery cannot be completed. Regarding your refund request, we regret the inconvenience. However, as the issue originated from the shipping information provided at checkout, our policy requires confirmation of a valid and correct delivery address in order to proceed with further resolution steps. For this reason, we have asked for an updated address so that we may attempt to assist with delivery wherever possible. We understand that this situation is frustrating, and we are not refusing assistance. Our intention has been to help resolve the delivery issue and ensure the order can still reach you if possible. We kindly ask for your cooperation in providing a valid address so we can move forward with the case. We appreciate your patience and hope to resolve this matter as soon as possible. Best regards.

Dear Rita, We are sorry to hear that you are disappointed with your experience and that you feel your concerns were not properly addressed. After reviewing your situation, we would like to clarify that your order is currently still being processed and is in preparation for shipment. Once the order has been dispatched, a tracking number will be generated and automatically sent to your email address so you can monitor the delivery status. Regarding your communication with our customer service team, we sincerely apologize if you felt there was a delay in our responses. Our support team aims to reply within 24 hours, but response times may occasionally vary depending on request volume. Please rest assured that we do not ignore customer inquiries, and we are actively working to assist all cases as quickly as possible. We understand your frustration about the waiting time and the lack of delivery so far. However, your order has not been cancelled or forgotten, and it remains in active processing within our fulfillment system. We regret that your experience has not met your expectations and appreciate your patience while we continue working to complete your order. Best regards.

Dear Lucy, We are sorry to hear that you were dissatisfied with your experience. However, based on the information provided in your review, we are currently unable to verify the details of your case. We kindly ask that you provide your order number or the email address associated with your purchase so that we can investigate the matter accurately. We take all customer concerns seriously and are committed to reviewing every case based on the actual order records. Without verifiable order information, it is not possible for us to confirm the timeline, communications, or resolution described in your review. If a refund was processed, this would be reflected in the order records, and we would be happy to review the details with you. Our goal is always to resolve customer concerns through proper communication and verification. Please contact us with your order information, and we will gladly look into the matter further. Best regards.

Dear Christina, Thank you for sharing your concerns. After reviewing your order LMC25108779, we can confirm that it is currently within the normal processing timeframe. We would also like to clarify that our records show that your inquiries were received and responded to by our customer service team. We take customer communication seriously and strive to provide timely assistance to all customers. We understand that you selected Express Delivery and expected faster fulfillment. However, Express Delivery applies to the shipping service once an order has been dispatched and does not eliminate the order processing period required before shipment. We sincerely regret that the current status of your order has caused concern and uncertainty. Nevertheless, we would like to clarify that your order remains active, is being processed, and has not been abandoned or ignored. We fully respect your right to share your experience. At the same time, we kindly ask that reviews accurately reflect the facts of the case, including the communications that have taken place and the current status of the order. We remain committed to assisting you and will continue to monitor your order until it has been successfully shipped. Best regards.