Dear Customer,
We're truly sorry to hear that the fabric didn't meet your expectations and that you found the return process difficult — we understand how frustrating that can be, and we appreciate you sharing your experience.
At LILYSILK, we strive to provide high-quality products to all our customers. We use only premium materials and do not compromise on quality. Most of our products are made from Grade 6A mulberry silk and carry OEKO certification, ensuring they are safe and gentle on your skin.
If you still need assistance with a return or have any other concerns, please don’t hesitate to reach out to us at [email protected] with your order number — we’d be happy to help resolve the issue.
Your feedback is truly valuable to us, and we hope to have the opportunity to serve you better in the future.
Warm regards,
LILYSILK Customer Service Team
Dear customer,
Thank you for bringing this to our attention. We sincerely apologize for the confusion.
The displayed price of £10,000,000.00 is clearly incorrect and appears to be the result of a temporary issue on our website. To help us investigate and resolve this as quickly as possible, we would greatly appreciate it if you could email our customer service team at [email protected] with the product link to the dress showing the incorrect price.
Thank you for taking the time to let us know. Your feedback helps us improve our website and provide a better shopping experience for all our customers.
If there's anything else we can assist you with, or if you have any further questions, please don't hesitate to contact us at [email protected].
Best regards,
LILYSILK Customer Service
Dear Customer,
Thank you for taking the time to share your detailed feedback. We truly appreciate it, and we're pleased to hear that our customer service team was able to arrange complimentary gift wrapping for your order.
That said, we are very sorry to learn that the gift box arrived with bent corners, scuffs, and a barcode label attached directly to it. We completely understand how disappointing this must have been, especially since the pillowcase was intended as a gift.
Please rest assured that the complimentary gift wrapping we provided is exactly the same as our standard gift packaging. The condition of the gift box you received does not meet our expectations and is not the experience we want for our customers. We will share your feedback with our packaging and logistics teams to review our packaging methods and labeling process so we can better protect gift boxes during transit.
We have tried to locate your order, but are unable to find it due to the limited information you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem and do whatever it takes to make it right for our customers!
We sincerely appreciate you bringing this to our attention, as feedback like yours helps us improve both our products and our service. If there's anything we can do to make this right, please don't hesitate to contact our customer service team via [email protected]. We'd be happy to assist you further.
Best regards,
LILYSILK Customer Service
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations.
We're sorry to hear that the blouse you received did not match the vibrant appearance you expected from the photos on our website. While colors may vary slightly due to lighting during photography and differences in screen settings, we completely understand your disappointment if the item looked noticeably different in person.
We're also sorry that the delivery took longer than expected. We understand that when ordering directly from our website, you expect both a premium product and a smooth delivery experience. We truly value your feedback and will share your comments with our relevant teams as we continue to improve our product presentation and shipping experience.
One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at [email protected]. We’re committed to improving our service to better serve you and all our customers in the future.
Best regards,
LILYSILK Customer Service
Dear customer,
Thank you for sharing your feedback and bringing your concerns to our attention. We sincerely apologize for the unpleasant experience you encountered while waiting for your package.
One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at [email protected]. We’re committed to improving our service to better serve you and all our customers in the future.
Best regards,
LILYSILK Customer Service
