LilySilk

Dear customer, Thank you for taking the time to share your experience. We're very sorry to hear that the trousers didn't fit as expected. We understand how disappointing it is to receive an item that doesn't match the fit you anticipated, especially when it cannot be returned. While Final Sale items are generally not eligible for return or exchange, we truly value your feedback regarding the sizing. We will share your comments with our product team to help us continue improving the accuracy of our size guidance. One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at [email protected]. We’re committed to improving our service to better serve you and all our customers in the future. Best regards, LILYSILK Customer Service

Dear Customer, Thank you for sharing your shopping experience with LILYSILK and bringing your feedback about the size concerns to our attention. Regarding the size-fitting issues, our garments are thoughtfully designed and sized to fit the body proportions of our customers. Kindly understand that each customer has a unique body shape and personal preferences regarding fit and style(someone prefers oversize/loose fit, while someone prefers a tight fit). As a result, even garments in the same size may appear or feel different, leading to variations in how the overall look is perceived. For the best results, we recommend using our "What’s my size?" tool alongside your usual size to help you choose the most suitable option. If you feel that the size S you received does not match the measurements shown on our size chart, or if you’d like to discuss this further, please don’t hesitate to reach out at [email protected]. We’re committed to improving our service to better serve you and all our customers in the future. Best regards, LILYSILK Customer Service