Dear Customer,
Thank you for taking the time to share your feedback. We're delighted to hear that you were pleased with the quality of the pants overall, but we're truly sorry to know you are not satisfied with the elastic waistband.
We'd like to clarify the design of the elastic waistband on this 91B5226 pants The small stitches securing the elastic at the sides are an intentional design feature, not a manufacturing defect. They are specifically designed to keep the elastic in place and prevent it from twisting or flipping outward during wear. If these securing stitches were removed, the waistband would no longer fold inward as intended, and the trousers would not have the same appearance as shown in our product photos. We hope this explanation helps clarify the design and addresses your concern.
One of our customer service staff has contacted you to confirm the details, and we will do our utmost to help you solve the problem.
Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We are committed to improving our products and services based on customer input.
Please always feel free to email us at [email protected] with any issues. We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Client Care
Dear Customer,
Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your garment arrived heavily wrinkled and that the quality did not meet your expectations. Please accept our sincere apologies for the disappointment this has caused.
We recognize that the condition of the item upon arrival was not what we aim to deliver, and we take your concerns very seriously. We have already assigned a dedicated team member to reach out to you directly to better understand the issue and to provide a suitable resolution.
Should you require further assistance, please do not hesitate to contact our support team at [email protected]. We are committed to addressing your concerns and ensuring a satisfactory outcome.
Your feedback is invaluable to us as we continuously strive to improve our products and services. We hope to have the opportunity to restore your confidence in LILYSILK in the future.
Best regards,
LILYSILK Customer Service
Dear Customer,
Thank you for taking the time to share your experience.
We have looked into your order and confirmed that it was shipped within our standard processing time and delivered within the shipping timeframe indicated on our website. We understand that delivery expectations can vary, and we are sorry if this did not meet your personal expectations. We are continuously working to improve our logistics to provide faster and more reliable shipping for all our customers.
A dedicated team member has already reached out to you directly to understand your concerns and offer further assistance. If there is anything more we can do to help, please don't hesitate to contact us at [email protected].
We appreciate your feedback and hope to serve you better in the future.
Best regards,
LILYSILK Customer Service
