LilySilk

Dear customer, Thank you for taking the time to share your feedback. We sincerely appreciate you bringing your concerns about our pricing to our attention. We understand your disappointment and how important transparent and consistent pricing is when choosing a brand. Our prices may vary over time due to seasonal promotions, special events, product updates, and other business considerations. We strive to offer meaningful promotions while maintaining the quality and craftsmanship of our products. We are sorry that the recent price difference has caused confusion or affected your trust in our brand. Your feedback regarding pricing transparency is valuable, and we will share it with the relevant teams as we continue to improve our customer experience. We truly appreciate your previous support and would welcome the opportunity to assist you further if there is anything we can do. Please feel free to contact our customer service team at [email protected] with any issues. We will reply to you within 24 hours on our business days. Best regards, LILYSILK Client Care

Dear customer, Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment caused by the delay with your order and the experience you had with our customer service. We completely understand how frustrating it must be to wait nearly a month without receiving your shipment updates, especially after reaching out multiple times. This is not the level of service we aim to provide, and we are sorry that we did not meet your expectations. Regarding your request for a promotional code, we understand your concerns and appreciate your patience. While certain pricing adjustments may be limited by our system and promotional policies, we regret that we were unable to provide a solution that made you feel valued as a customer. One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. Thank you again for bringing this to our attention. We truly appreciate your feedback and the opportunity to improve. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at [email protected]. We sincerely value your feedback and will continue working to improve our products and services. Best regards, LILYSILK Client Care

Dear customer, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the refund issue. We understand how concerning it must be to see that only one refund has been processed when you returned both items. We would like to look into this further and check the status of your second return and refund. One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out. Thank you for your patience and for giving us the opportunity to resolve this for you.products and services. Best regards, LILYSILK Client Care

Dear customer, Thank you for sharing your experience. We are truly sorry to hear that your blouse did not meet your expectations and that you encountered issues after the first wear and gentle cleaning. We understand how disappointing it must feel to invest in a garment and find that it did not perform as expected. Our products are designed with careful attention to quality and craftsmanship, and we sincerely regret that this item fell short of the standards you expected from us. We would appreciate the opportunity to look into this matter further and find a suitable solution for you. Please kindly provide photos showing the stains or the condition of the blouse after washing. Our customer care team will be happy to assist you. One of our representatives will reach out to you personally later to better understand what happened and work with you to find a resolution. Thank you again for bringing this to our attention. We truly appreciate your feedback and the opportunity to improve. If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at [email protected]. We sincerely value your feedback and will continue working to improve our products and services. Best regards, LILYSILK Client Care