LilySilk

Dear Customer, Thank you sincerely for taking the time to share your detailed feedback about your return experience with Lilysilk. We fully recognise how frustrating it is to face a complicated returns process, and we are truly sorry we failed to deliver the hassle-free experience you rightly expect. We have noted every challenge you outlined: the difficulty locating the return submission page, missing order number confirmation after purchase, no packing slip included in your parcel, and the waiting period before receiving your shipping label once a return request is submitted. Simple, straightforward returns are something we prioritise, and it is clear multiple parts of our current workflow need urgent improvement. Your honest feedback is invaluable for us to refine our website navigation, order confirmation emails, packing documentation and return approval process. We are committed to making meaningful changes so future customers do not encounter these obstacles. One of our customer service representatives will reach out to you shortly to discuss your return in more detail and explore possible solutions. Should you need any further assistance or wish to discuss this matter further, please feel free to contact us directly at [email protected]. Best regards, LILYSILK Customer Service

Dear customer, Thank you sincerely for sharing your honest feedback. We are truly disappointed to hear our black silk trousers failed to meet your expectations, and we apologise wholeheartedly for the frustrating experience. We have noted every concern you raised: loss of shine and loose threads after delicate washing, the low-quality feel of the elastic waistband, the waistband not folding neatly inwards, and the petite sizing still requiring alterations for your height of 5ft2. We are glad delivery speed was a positive point, but we fully recognise quality and fit are our core priorities, and we clearly fell short here. Silk craftsmanship and consistent finishing are fundamental to our brand standards, and we take your feedback directly to our production and design teams for review. Your detailed review is invaluable to help us improve our quality control and sizing design for future customers. We take concerns like yours very seriously. However, we have been unable to locate your order based on the information provided in your review. We would appreciate the opportunity to investigate what happened and work toward a fair resolution. Please contact our customer service team with your order number or the email address used for your purchase, and we will review your case promptly. Your feedback is important to us, and we are committed to improving both our products and our service. We hope to have the opportunity to restore your confidence in us. Please always feel free to email us at [email protected] with any issues. We will reply to you within 24 hours on our business days. Best regards, LILYSILK Client Care