LINTICO

Thank you for sharing your feedback. We understand that your concerns in this case relate mainly to the sizing experience and the way the after-sales process was handled. For sizing, we provide style-specific measurements on each product page for reference, and different styles may vary in cut and fit. If a customer is unsure about sizing, our customer service team is always happy to offer further guidance based on the product measurements. In our after-sales process, we usually provide different options based on each customer's situation, with the aim of protecting customer interests while also offering more support and flexibility. Our customer service team has already been in touch with you and is continuing to follow up on this order directly. You are very welcome to continue contacting us through the existing support conversation, and we will be glad to assist further. Thank you for bringing this to our attention.

Thank you for sharing your feedback. We understand that your concerns in this case relate mainly to the sizing experience and the way the after-sales process was handled. We take feedback like this seriously. Regarding sizing, we provide style-specific size measurements on each product page for customers to review before purchasing. As different styles can vary in cut and silhouette, the fit may differ from one item to another, especially for pieces designed with a looser fit. If a customer is unsure about sizing, our customer service team is always happy to offer more tailored guidance based on the product measurements and the customer's needs. Regarding the after-sales handling, we usually provide different options based on each customer's situation, with the aim of protecting customer interests while also offering more support and flexibility. These options are part of the after-sales process, and customers are always welcome to continue discussing the approach that best suits their needs. Our customer service team has already been in touch with you, and a dedicated team member is continuing to follow up on this order directly. Our team generally responds within 24 hours, and if you have any further thoughts or needs, you are very welcome to continue contacting us through the existing support conversation. We will be glad to assist further. Thank you for bringing this to our attention.

Thank you for sharing your feedback. We understand that your concerns in this case relate mainly to the product experience, the after-sales handling, and the cost of returning the order. We take feedback like this seriously. Regarding the fabric and overall product experience, LINTICO uses natural linen sourced from Europe, while the garments are produced in Asia and shipped through our fulfillment network. We place strong importance on material selection, workmanship, and quality inspection before shipment, and we also aim to maintain consistency between product presentation and the actual product experience through these processes. At the same time, we understand that different customers may have different expectations when it comes to fabric weight, texture, and overall feel. Regarding the after-sales process, we usually provide different options based on each customer's situation, so that customers have more than one way forward and can choose the approach that best suits their needs. We also provide relevant information on our website regarding return arrangements, including the return process and the cost of sending items back. This order has now been completed through the return-and-refund process. Thank you for taking the time to share your experience with us. Your feedback will help us continue reviewing and improving our product presentation, after-sales communication, and overall service process. Thank you for bringing this to our attention.