LIS-SKINS

Hello, Unfortunately, you have not provided enough information for us to investigate your case in detail. The information submitted in response to our request did not allow us to identify either your account on LIS-SKINS or the relevant conversation with our support team. Regardless of the item you intend to purchase or the amount of the deposit, all cryptocurrency payments are subject to AML checks. Based on the situation described in your review, the payment provider identified your deposit as requiring additional verification and requested that you complete a KYC procedure. Such verification is a standard security and compliance procedure and may require identification documents regardless of the transaction amount. Until the required verification is completed, neither LIS-SKINS nor the payment provider can simply bypass the AML check and process the transaction. Best regards, LIS-SKINS Team

Hello, You received a payout corresponding to the amount displayed when you sold your items. Unfortunately, there was a technical issue that caused an incorrect transaction amount to be displayed in your profile on site afterward. Our technical team is aware of the issue and is working to resolve it. As far as we can see from your conversation with our support team, the situation has been clarified and resolved. Please let us know if there is anything else we can help you with. Best regards, LIS-SKINS Team

Hello, First of all, we are sorry that you lost your funds and understand how frustrating this situation must be, especially for a first-time customer. We also appreciate you mentioning the positive reviews about our service. Regarding the crypto deposit, the QR code displayed on our website is provided for convenience and contains the wallet address shown on the deposit page. However, when making a crypto deposit, it is equally important to select the correct network. The QR code does not change or override the network selected for the transaction. As far as we can see, the wallet address shown in the QR code was correct. However, according to the screenshots you provided, the deposit was sent through the Base network, while the deposit on our side was configured for the ERC-20 network. This is the reason the funds were not credited to your balance. Unfortunately, neither LIS-SKINS nor our payment provider has access to funds sent through an unsupported network in this case, so we are unable to recover or credit them to your account. We understand that this is an unfortunate situation, but it is important to carefully verify both the wallet address and the selected network before confirming a crypto transaction. Best regards, LIS-SKINS Team UPD: We understand your concern, but we cannot take responsibility for the network selected when the transaction was sent. We would like to clarify how the deposit process works, as there appears to be a misunderstanding regarding the function of the QR code. The QR code displayed on our deposit page contains the wallet address and is provided as an alternative to copying and pasting the address manually. Scanning it does not control your wallet or exchange application and cannot determine which blockchain network your application uses to send the funds. When creating a crypto deposit on LIS-SKINS, you select a cryptocurrency and network. For example, after selecting USDT (ERC-20), the deposit page explicitly states: “Send USDT on the ERC-20 network to the specified address or scan the QR code.” Both the cryptocurrency and the required network are therefore displayed before the transaction is made. When sending funds from an exchange, the network must be selected as part of the withdrawal process. When using a crypto wallet, the transaction is made using the network of the selected asset, and depending on the wallet and available assets, the network can also be selected before sending. Scanning the QR code only provides the destination address; the transaction still has to be configured and confirmed in the application you are using. According to the information and screenshots provided in your case, the deposit was created for the ERC-20 network, while the funds were sent through the Base network. The funds remain at the address to which they were sent on that network. Unfortunately, as we explained previously, neither LIS-SKINS nor our payment provider has access to those funds, which means we cannot recover them or credit them to your LIS-SKINS balance. We understand that losing funds is extremely frustrating, but in this case the wallet address provided by the QR code was correct and the issue resulted from the transaction being sent through a different network than the one specified for the deposit.

Hello, Thank you for your feedback, and we sincerely apologize for the inconvenience caused. We understand how important it is to receive the exact amount you expect. We always display the exact amount to be received, including the applicable fees. However, in some cases, as happened with your transactions, the payment may be sent in EUR, equivalent to the amount of your sale, due to the specifics of the payment provider or your bank. The subsequent conversion into another currency may result in a small difference due to the exchange rate. According to the information available to us, the difference in your case was only $0.06. While we understand that even this amount matters, the amount sent by LIS-SKINS was correct and was changed only due the exchange rate of your bank. This process is also described in our Terms of Use, including clauses 3.5 and 3.3.4. We would also like to note that our support team offered you compensation, despite the fact that the original payment amount was sent correctly. Best regards, LIS-SKINS Team

Hello, As far as we can see, the restriction on your account was applied for a valid reason related to a violation of our Terms of Use. However, we were unable to find your support request, so we cannot review the full history of your case or provide more details based on the available information. If you believe the restriction was applied incorrectly, please contact our support team - they will be happy to help. Best regards, LIS-SKINS Team

Hello, If you have changed your mind about the item you purchased, please contact our support team so they can check your transaction and advise you on the available options. You can also purchase another item if you wish. If you have any other questions or need additional assistance, please contact our support team - they will be happy to help. Best regards, LIS-SKINS Team

Hello, We sincerely apologize for the inconvenience you experienced. We understand how frustrating it can be when a delay in crediting a crypto deposit results in you missing the item you wanted to purchase. Please provide more information about your deposit in response to our request here or in your support chat, including the deposit ID or transaction details. This will allow us to review what happened and take the necessary steps to assist you. Best regards, LIS-SKINS Team

Hello, Unfortunately, you did not provide a deposit ID or any other information that would allow us to identify your specific case, investigate what happened, and provide a detailed response. As stated on the deposit page, cryptocurrency transfers are subject to an AML check. Based on your review, we can assume that the payment provider processing your transaction raised additional questions during this verification, which resulted in a request for additional information. We understand that such checks can be inconvenient, especially when additional documents or information are required. However, this is an important and necessary procedure designed to ensure the security of both the platform and our users. The verification itself is performed by the payment provider, and in some cases they may require additional information before the transaction can be completed. If your deposit issue is still unresolved, please contact our support team and provide the deposit ID and all available information regarding the transaction. We will do our best to help clarify the situation. Best regards, LIS-SKINS Team.

Hello, Unfortunately, you did not provide a deposit ID or any other information that would allow us to identify the specific transaction, review the circumstances, and provide a more accurate response. We would like to remind you that when making a deposit, it is important to carefully check the selected network and make sure that the funds are sent using exactly the network specified on the deposit page. It is also important to provide a MEMO/Tag if it is required for the selected deposit method. If your deposit issue has still not been resolved, please contact our support team and provide all available transaction details. Our specialists will check the transaction and help you resolve the issue. Best regards, LIS-SKINS Team