Pioneering since 2010, Livecards.net is a global digital marketplace specializing in prepaid cards, gift cards, gaming products, software licenses, and other digital goods.Since our launch, we have focused on providing customers with a fast, secure, and reliable purchasing experience. Orders are delivered digitally, allowing customers from around the world to access products quickly and conveniently.We work with trusted suppliers and continuously improve our systems, fraud prevention measures, and customer support processes to ensure a smooth experience for every customer.Our team is committed to:Secure and reliable transactionsCompetitive pricingFast digital deliveryResponsive customer supportA growing catalog of trusted digital productsCustomer satisfaction and long-term trust are important to us, and we actively use customer feedback to improve our services and overall experience.
Reviewers had a great experience with this company. Customers frequently mention finding fantastic prices across a wide selection of games and gift cards, while also receiving their digital codes very quickly after payment. Many consumers appreciate the smooth purchasing process, noting that customer support is exceptionally helpful and responsive whenever assistance is needed with an order.
Some reviewers were not happy with certain purchases, explaining that some of the delivered codes were unfortunately already redeemed or invalid. A few people also experienced frustrating verification delays, while others encountered unexpected trouble with activation limits on multiple device licenses.
Three PSN codes sent – all already used. Refund refused.
I purchased a €50 PSN Spain code from Livecards (paid €44). The code was already used upon delivery.
After reporting the issue, Livecards sent me two additional replacement codes. Both were also already used.
In total, three different codes, all unusable.
Despite providing screenshots clearly showing that PlayStation marks the codes as “already used”, proof of purchase, and my PSN account region (Spain), Livecards keeps refusing a refund.
They repeatedly asked me to contact PlayStation. Sony Spain does not offer email verification for third-party codes. Livecards even sent me links to PlayStation Thailand, which is completely irrelevant. PlayStation Thailand confirmed they cannot verify Spanish codes.
As a last step, Livecards requested my PSN transaction history, which is private information and irrelevant. A transaction history cannot prove whether a code was already used on another account.
After three failed codes, it is clear that Livecards is unable to provide a valid product and is instead delaying resolution by asking for impossible or inappropriate documentation.
I am still waiting for a refund.
Update: I can not respond to your comment Arthur, so here is my answer
I have already provided my PSN transaction history and order number (2685-4817359) via support chat and email.
All three PSN codes provided were already used.
The matter is now under a bank dispute with BBVA, and I will cancel it if I receive a full refund.
I will not provide additional private information.
Final update (01/19/2026): The full refund (€44.80) has finally been received.
However, the issue involved multiple already-used codes, repeated requests for impossible PSN proofs, and a slow resolution that only progressed after opening a bank dispute and leaving a public review.
Refund completed, but the overall experience was poor and stressful.
livecards.net 回复2025-12-29
Hello Ignacio,
We sincerely apologize for the inconvenience this has caused. We would like to clarify that we are requesting information from your PlayStation account to help us resolve the issue as quickly as possible. Your PSN transaction history will allow us to verify whether the code has been redeemed successfully or has not been added to your account.
Please understand that we are not refusing a refund—we simply need to verify your order details in order to provide the best possible resolution. Upon checking, we also noticed that no order information, such as the Order Number, has been provided, which is necessary for us to locate your order in our system.
We kindly ask you to provide the requested information so we can proceed with assisting you.
UPDATE: We understand your concern. Your code has been submitted to our investigation team, and we are currently awaiting an update. Please rest assured that we will inform you via email as soon as we have an update regarding the resolution of the issue.
UPDATE: We’re glad to confirm that your €44.80 refund has been finalized. Honestly, we’re sorry that it took this long and caused so much stress—this isn't the experience we want for our customers. Your feedback regarding our verification steps and communication is being taken to heart so we can make things much smoother moving forward. Thank you for sticking with us while we got this sorted.
Thank you for your understanding and cooperation.
Kind regards,
Arthur
I bought an Apple gift card from livecards in Romania. The website was in Romanian, the description the same. I could not however activate it, as it was only available for the US. They refused to refund me or change the card for one that I could activate in my country. Why would you sell in Romania a gift card that can only be activated in the US?
livecards.net 回复2025-12-29
Dear Mircea,
We sincerely apologize for any inconvenience this situation may have caused and understand how frustrating it can be.
Please note that all relevant details regarding the product are clearly outlined on our website. While your order was placed through the Romanian website, this does not necessarily mean that all products are limited to availability within that specific region.
In order for us to assist you further and work toward a resolution as quickly as possible, we kindly ask you to provide your order number.
We appreciate your understanding and cooperation, and we look forward to your response.
Warm regards,
Lucia
I brought a psn network code which they gave me in 2 voucher codes 1 for £40 and 1 for £20 the £40 code was fine but the £20 code was invalid and I’m still waiting for a refund or replacement this is the 1st time using live card and probably the last
livecards.net 回复2025-12-28
Dear Peter Brown,
We sincerely apologize for the inconvenience you’ve experienced and understand how frustrating this situation must be, especially as this was your first time using our website.
We’re sorry to hear that one of the PSN voucher codes (£20) was invalid, while the £40 code worked correctly. This is certainly not the experience we aim to provide.
To help us investigate this matter and assist you as quickly as possible with a refund or replacement, could you kindly provide the order number you are referring to? Once we have this information, our support team will review the issue promptly.
Warm regards,
Lucia
Someone else used my giftcard before I even received it
I had to give a picture of my Id and a piece of paper that said I consented for the purchase of a gift card and when they said that I could have the codes that I already paid for one of the cards had already been used
And I had to go through a lot of trouble just to get my gift card which I still don't have after 4 days I already paid for them and only got to use 1 of the 2 cards I received and I got information that in the evening when I originally bought the gift cards and had to give my Id that was the moment someone else used my giftcard which I still hadn't even received. So Just going of that someone there probably used it themselves at least thats what it looks like
Worst experience buying giftcards online definitely won't be buying stuff from here anymore
Ordernumber 2685-4817774
livecards.net 回复2025-12-28
Hi Ben,
We apologize for any inconvenience this may have caused.
We would like to clarify your concern regarding the request for additional information. Upon checking, we noticed that a large number of gift cards were purchased, and there is currently no order history reflected on your account. For both your security and ours, we need to verify the order details before proceeding further.
Regarding your Game Gift Card, please be assured that the code is still under investigation. As soon as we receive an update, we will inform you immediately and provide the best possible resolution. Please also note that the order number you provided is not the order that is currently under investigation.
UPDATE: We’re very sorry for the inconvenience this has caused. It was never our intention for you to receive a used code. Our team is currently investigating the issue, and we’re working to resolve it as quickly as possible. Please rest assured that we’ll update you as soon as the investigation is complete.
If you have any further questions or concerns, feel free to contact us via Live Chat or email—we’ll be happy to assist you.
We wish you a pleasant day ahead.
Kind regards,
Arthur
Codes was received a 100 pound card and a 20 pound card....swift delivery but 20 card didnt work it said unable to add to ps5 basket??? I'm trying to get refund but no contact or help so very unhappy
livecards.net 回复2025-12-28
Hi Kevin,
We apologize for the inconvenience this has caused.
Upon checking, we noticed that you contacted us using a different email address from the one associated with your order. For verification purposes, we have sent a new message to the email address used during the purchase.
At the moment, we are still waiting for your response with the required details so we can proceed with the investigation. Once we receive this information, we will be able to assist you further and work toward resolving the matter.
We appreciate your cooperation and will be waiting for your reply.
Best regards,
Arthur
they sold me a card that was online ment for x box EU but when entering the code it turns out to be ment US
so now the waiting game for a richt code or a refund
not nice if its a Christmas present for a littel boy
livecards.net 回复2025-12-26
Hi Willem,
We apologize for any inconvenience this may have caused. After checking our records, we were unable to find any previous contact from you via email or live chat.
We would be happy to assist you—please kindly reply to the email we have sent so we can continue helping you.
Kind regards,
Arthur
Hi Halo Jones,
We’re very sorry to hear that you received unwanted messages. Our support team has requested that your email be unsubscribed from our website newsletter to prevent further spam from our newsletter.
We take your feedback seriously and appreciate you bringing this to our attention. If you continue to receive messages, please contact our support team at [email protected] so we can resolve it promptly.
Regards,
Alexander
Don't get involved with this company,they will scam you,,,they sent me invalid codes which I could not redeem,,,they where not helpful at all...they wanted me to do all screen shots of every thing and I would have to proof I did not redeem the card..if the message says,invalid code,then you would have thought they would issue another code,but no they won't do that,,..there investigation into it could take a long time.....I informed them that I would be putting a negative review in about them like the others who have had the same problem as me....I lost my money because of them supplying the wrong code ,,don't even think about purchasing gift cards,unless you want scamming..g.h.
livecards.net 回复2025-12-25
Hello Customer,
We sincerely apologize for any inconvenience caused. We want to assure you we strive to provide the best possible customer service and in order for us to assist you, may we know your Order number and the email address that was used when the order was placed?
If you have any further questions or require additional support, please don't hesitate to reach out to our customer support team.
EDIT: We’ve reviewed your screenshots and noticed that the code is being entered on the wrong platform. Please get back to us at your earliest convenience so we can help you get this resolved.
Sincerely,
Sofiya
Please stay away from this company to save yourself the stress and money. After placing an order and paying for it they refused to fulfill it unless I provide photo of myself holding an proof of my order (I guess I would need to print it as it was digital order and no paperwork was send to me) and my Id card. After I complained I am not happy to provide all this they said they can’t process my order they can cancel it. Then the message came i will recive the money back within 24-72h but less cancelation fee 2,50 which I wasn’t happy about as well. Now 56h later still no money back and recieved the massage I need to provide all the bank details (refunds in Euro only I payed in sterling pounds) or paypal details but fees apply for refunds this way (they state is paypal charging for refunds). Not UK standards of the dealings with this company. And all this is done to protect me (that’s how they explained it). If any validation checks are needed they should be BEFORE the order is placed and payed for. And refunds should be in oryginal ammount/ currency to oryginal payment method to protect the customer whose account has been used (as I thought they belived me to be a fraudster I guess) not asking in email which bank to send the money back to. Also on the website trustpilot reviews are shown 4.49 which is false as well
livecards.net 回复2025-12-24
Hello Anna,
We sincerely apologize for the inconvenience and frustration you experienced with your order. We understand your concerns regarding our verification and refund processes and regret any stress this situation may have caused.
We have sent you a follow-up email clarifying the verification requirements and the steps involved in processing your refund. Please be assured that your refund request has already been escalated to our finance team, and we will ensure that you are updated via email as soon as the process is complete.
Please don’t hesitate to reach out if you have any questions, concerns, or need any additional support, We're truly here for you and more than happy to help in any way we can.
Sincerely,
Sofiya
I bought walmart giftcards. After i already paid them they requested shady information (like my signature and passport) before being able to give me the giftcard.
I sent a support mail requesting a cancel. They replied and said the products had been released and sent to my mail (i did not give any personal details yet it is still being released, then why ask for it in the first place?). I again asked if i could get my money back as i didn't have the products and no longer want to buy them from this shady company.
ps. late for christmas now... thanks
EDIT: They are willing to accept my cancellation, for a fee of 2.5 euro. I have yet to see the funds being returned. I will update this review once i receive my funds.
fn ln
livecards.net 回复2025-12-23
Hello Customer,
We sincerely apologize for any inconvenience caused. We want to assure you we strive to provide the best possible customer service and in order for us to assist you, may we know your Order number and the email address that was used when the order was placed?
If you have any further questions or require additional support, please don't hesitate to reach out to our customer support team.
EDIT: In accordance with our refund policy, once a refund is approved, a €2.50 service fee is deducted from the total amount, and the remaining balance is returned to the original payment method used for the purchase.
Please note that after approval, it may take up to 14 days for the refund to be fully processed and appear in your account. This timeframe is outlined in our refund policy and may vary depending on your bank or payment provider. You will receive a confirmation email once the refund has been completed.
EDIT: We would like to inform you that we have successfully processed the refund for this order. We also notified you by email.
If the funds are not visible after this period, please don’t hesitate to contact our support team so we can assist you further.
Thank you for your patience and understanding.
Sincerely,
Sofiya / Nico
I would like the price of the cost of payment with the credit card to be included along with the cost of the item that is going to be purchased and not the purchase confirmation step.
For the rest, everything is phenomenal
Thanks!
livecards.net 回复2025-12-23
Hello Miquel,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your overall experience has been phenomenal.
We also appreciate your suggestion regarding the inclusion of credit card fees along with the item cost before the purchase confirmation step. Your input is very valuable, and we will take it into consideration as we continue to improve our service. Thanks again for sharing your thoughts, we truly appreciate it!
Sincerely,
Sofiya
Dear Lindholm,
We’re sorry to hear that you had a frustrating experience with the payment process. This is certainly not the level of service we aim to provide. Please be informed that for certain payment methods, our system is required to perform additional verification to ensure security, which may take some extra time to complete. We understand how inconvenient delays can be and truly appreciate your patience.
Your feedback is important to us, as it helps us improve our processes and provide a better experience for all customers.
We truly value your input and will use it to improve our services. If there’s anything else we can do to resolve this matter, please don’t hesitate to reach out.
Regards,
Nico
I do not like having to pay more than the value of a card represents. I do like some cards are less. Service could be faster it sometimes takes hours.
livecards.net 回复2025-12-22
Dear Oswald,
We sincerely apologize for the inconvenience, and we understand your concerns about pricing and verification time.
Your feedback is very important to us, and we are working to improve both our pricing transparency and the speed of our service.
Should you require further assistance, please do not hesitate to contact us.
Warm regards,
Lucia
Dear Johnney Todd,
We sincerely apologize for the inconvenience caused.
After reviewing your account, we can confirm that your order was successfully processed and the code was sent to your email. The canceled orders were due to our verification process not being completed.
If you need any assistance, please feel free to contact our support team — we’ll be happy to help.
Kind regards,
Lucia
Customer Support
Scammers, i bought a xbox code and it didn't work.
After telling this their awnser was we need to contact microsoft instead of giving me a new code.
The code cost was 1,50€ i dont understand why you could not give another code...
livecards.net 回复2025-12-19
Hi Jesper,
We sincerely apologize for any inconvenience this may have caused. We would be happy to assist you in resolving this matter.
To proceed, could you please provide us with your order number so we can locate it in our system? You may reply directly to our email for your convenience.
We look forward to your response.
Kind regards,
Arthur
I received a gift card code that had already been used. DO NOT BUY⛔️
livecards.net 回复2025-12-21
Dear Jack,
We sincerely apologize for the inconvenience. Upon checking, we kindly ask that you provide the requested details so we can assist you in resolving your concern as quickly as possible.
We’ve sent you a new email—please review it and reply at your convenience. We’ll be more than happy to assist you further.
Kind regards,
Arthur
It was my first time ordering a code online and i wasnt to sure about it. The code came the same day but i did not unserstand how it worked. I was very confused but Livecards helpen me through it. They were kind, patienced and very helpfull. I figured out where to find and use the code. It was a little stressfull and i thought i got scamed but it rurned out that Livecards is legit very helpfull when needed.
livecards.net 回复2025-12-18
Hello Klant,
Thank you so much for taking the time to share your experience! We truly appreciate your trust, especially knowing it was your first time ordering a code online.
We’re glad to hear that our team was able to guide you through the process and help clarify everything. It’s completely understandable to feel unsure at first, and we’re happy we could provide the support and reassurance you needed.
Your kind words mean a lot to us, and we’re delighted to know you had a positive experience in the end. If you ever need assistance again, please don’t hesitate to reach out, we’re always here to help!
Sincerely,
Sofiya
Not possible to open, werry difficult loading prosess
livecards.net 回复2025-12-21
Dear Ole,
We sincerely apologize for any inconvenience caused.
Upon checking, we confirm that the key is functioning properly and is ready for use.
An email has been sent to you; kindly review it and respond at your earliest convenience. We would be happy to assist you further.
Kind regards,
Arthur
It seems like they are doing this on purpose.
I ordered $100 Sephora gift card. They sent me 19 digit code and 4 digit pin.
Whoever use sephora. knows very well that sephora gift cards come with 16 digit card and 8 digit pin numbers.
Now their chatbot wants me to email this issue to a support email which is not their own email.
How does an email of supportprofessionals.net has anything to do with livecards.net?
I have never heard any genuine website using such tactic ever before
I wish I had seen these bad reviews before placing the order.
I have already sent support email to both of these support domains emails, supportprofessionals.net and livecards.net
I will update this review based on the support provided by them.
Update 1: Received an email asking all these info.
1.Code entered in the Sephora redemption field.
2.Error message during the redemption process.
3.Your Sephora Store region
4.Your Sephora account purchases.
5.Any communication from Sephora Support showing the code's redemption date and time.
Replied:
The problem with your gift card is, It is not a Sephora Gift Card because Sephora Gift Cards has only 16 digits card number but you have given 19 digits which the website won't accept. It only accepts till 16 digits. Then, there's the pin which has to be 8 digits for sephora and yours is only 4 digits.
also explained not having an account with sephors since and that the purchase was for my grand daughter. also, that you can check balance without login in on sephora's website.
Received another email:
After careful examination, your gift card is indeed valid; however, it appears that you are not activating it correctly.
They want me to add things in cart and redeem the code at checkout.
So, I created an account just to prove them wrong.
took screenshot and replied:
What part of Sephora Gift Card being 16 digits and 8 digits pin did you not understand.
Because of your stubbornness I had to create an account, just to show you the same thing at checkout.
Do you see? It only takes 16 digits of the card numbers. Yours is 19 digits.
Do you see? It askes for 8 digits PIN.
Stop Wasting my time and send me a working, valid gift code.
Update 2:
After 3-4 back to back emails and me denying their request to wait 72 hours, they have now cancelled my order giving this excuse.
Update 3:
After confirming two products actually available with them for 2 days, I placed a new order and they put my order on hold asking a picture of my debit card.
I shared my virtual debit card picture since My bank has give virtual debit card. The screenshot was clearly showing that It was my bank app but they denied that wanted me to share a physical debit card picture.
That's just a lame excuse to not complete the order because they don't have any real products.
They are completely trying to rip people off because no one would go to lengths that I've gone to get my money back.
And they know that very well.
Simple rule
"Refund those who bother too much and keep those who don't care about those small purchases."
(Upon checking the codes and consulting with our supplier, we've discovered that there was a mix-up with the old batches, resulting in invalid codes. Regrettably, we're currently out of stock for replacements. Therefore, we will cancel your order and initiate a refund for your payment. You can expect the refund to be processed within 48 hours.)
Of course they had to cancel because I'm no fool to wait for 72 hours so I'll have a permanent charge on my bank.
Never, Ever buy anything from this website.
I believe they are scam and people with small transaction value will not go the lengths I had to, to get my money back.
I mean who disputer $5-$10 transaction since it's a hassle to dispute because bank then cancels your card and you have to wait for a new card.
Update 3: I received my refund after 2 days of placing the order.
I am going to place a new order, give them a chance to prove that they are actually genuine. Let's see how that goes
Reply To livecards.net: My order ID: 2685-4811240
Seriously, stop wasting my time or I'll report this to BBB with all proofs I'm collecting.
If you didn't had the right code you could've just cancelled my order without marking a permanent charge on my account but you tried to scam me by sending fake codes that were not even in the right format and your support team still insisted that they have checked very carefully and that those codes were right. Imagine, what would've happened if the codes you sent me were in right format but still invalid. I'm sure your support team would've simply denied for any support.
You are refunding because you got caught.
livecards.net 回复2025-12-15
Dear Joseph,
We’re truly sorry for the confusion and frustration this situation has caused. We understand your concern regarding the gift card details and the support contact, and we assure you this is not intentional. Our goal is to resolve this matter as quickly and transparently as possible.
Please provide your order number so we can locate your purchase and review the issue promptly. We appreciate your patience and the opportunity to make this right.
Update: We sincerely apologize for the inconvenience and frustration you experienced. After review, we confirm that your order 2685-4811240 has already been cancelled and is currently in the refund process due to an issue with the supplied codes.
UPDATE: The refund has been initiated and will be completed within the stated processing timeframe. We regret the inconvenience this caused and appreciate your patience while the matter was resolved.
Warm regards,
Lucia
I have been their customer for number of years. I have had some issues with 2-3 keys. But everytime support has been able to fix the issue immediately or very shortly. Longest was 2 days before it was fixed.
livecards.net 回复2025-12-16
Hi Matti,
Thank you for being a loyal customer and for taking the time to share your experience with us. We truly appreciate your continued trust over the years.
While we regret that you encountered issues with a few keys, we’re glad to hear that our support team was able to resolve them promptly. Your understanding and patience mean a lot to us, and we’re committed to providing quick and effective assistance whenever needed.
If there’s anything we can help you with in the future, please don’t hesitate to reach out. We look forward to continuing to serve you.
Best regards,
Olivia
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