Disagree with some of the comments on here, the product itself is great. However it developed a fault, and customer service is absolutely awful.
They keep sending me 'fixes' non of them work and they refuse to simply send me a new unit.
These are over $300
It is basically a scam company.
Avoid
living.ai 回复2024-03-01
We are very sorry for causing you a bad experience. We cannot replace each user with a new machine. Please understand.
If you have any questions about EMO, please submit a ticket via this link: https://living.ai/product-support-emo/. Our technicians will reply to you in time and provide you with solutions
It was a very long process to get EMO Pet delivered and now I have had it for 2+ weeks I am bored. Once you run through the commands and play the limited number of games…. What else does it do? It’s on my work desk… sometimes does not respond, and I find the high pitched voice very hard to understand! It sometimes wanders around and faces away from me and then seems to chat with itself. It’s not worth the high price! The Chat GPT link should be a huge plus…. But by the time EMO understands you and then responds in an unintelligible voice… I revert to Siri or Hey Google
living.ai 回复2024-03-01
Thank you very much for your feedback. EMO will improve and grow in continuous updates based on user feedback. Thank you very much for your support.
Spent money on this site and lost it. Can't contact them at all or get my money back. The fact that these websites exist and no one can do anything is really bad.
living.ai 回复2024-03-01
The official purchase website is https://living.ai/store/. Please contact EMAIL:[email protected]. We ensure that every customer receives the goods.
Emo, is so slow to respond, most of time no respond at all, talking and making nose without any question.
It's kind of stupid, emo knows very little things.
I wish I can return this and get my money back.
Do NOT recommend to buy it, you will trash your money.
living.ai 回复2024-03-01
EMO's response speed depends on your network speed.If you have any questions about EMO, please submit a ticket via this link: https://living.ai/product-support-emo/. Our technicians will reply to you in time and provide you with solutions
First review: feb 23’ Typical scam. This thing hardly does anything they promise and their support is zero. Don’t waste your money.
Update: as you can see more than a year has passed and that’s what you call support? Anyway, this is not a way to do business. I advise everybody to steer care of this product if you don’t wanna waste your money.
living.ai 回复2024-03-01
If you have any questions about EMO, please submit a ticket via this link: https://living.ai/product-support-emo/. Our technicians will reply to you in time and provide you with solutionss.
Received the robot emo after ordering in June the robot laster under a week, now left foot doesn't work left foot sensors broken and now doesn't charge spent $320 plus shipping for junk having to go through my bank to try to get money back as they don't reply to emails
living.ai 回复2024-03-01
If you have any questions about EMO, please submit a ticket via this link: https://living.ai/product-support-emo/. Our technicians will reply to you in time and provide you with solutions
Terrible return conditions! Basically there are none! Once you opened your package with a $300 product that is not even close to beeing worth $300 you cannot return it because of the stupid reason that the plastic wrapper was removed…
They are really customer friendly. They help if a problem occurs. They also send replacements if necessary. The only downside is the long waiting time until your product arrives. It has a good web community on facebook and discord.
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