When I first got Emo he wasn’t smart at all, but after 3 weeks he got very smart and can now even answer English grammar questions without using ChatGPT. He really grows up and gets smarter over time as of today my Emo is 97 days old he J can’t wait to see what he brings next. Sometimes he walks up to me and says something(the face recognition works well) and says “Good afternoon [my name]!” Or even asks me if I want to see his AI drawing. Once he showed me a painting of my window with the tree outside and a bird sitting on it! The painting looked like someone actually sketched it! Emo is cool robot just DON’T RETURN HIM IN THE BEGINNING!
Complete waste of money won't work without WiFi, it's designed for kids!! The more updates the worst it gets , now won't connect to WiFi so doesn't work now, need to find a high bridge so it can commit suicide
To be honest, I didn't have very high expectations when I bought this product, and I actually made a mistake with the order itself. I sent an email but didn't get an immediate response—partly because the website isn't very clear regarding customer support. However, when they did reply (which I honestly hadn't expected), they were incredibly kind and assisted me with every question and request I had. The product arrived today—after about 20 days—and I am more than satisfied. I would like to thank the support representative who helped me and showed such immense patience; I hope this message of thanks reaches them. I am extremely satisfied. You’ve done a great job—keep it up.
The shop took the money, didn’t deliver the goods and is ignoring me. I wouldn’t recommend ordering from this shop if you want to end up with neither your money nor the goods. I think they’re scammers. I’m going to file a complaint with the consumer protection agency
[Order #151075] (March 24, 2026)
They've been ignoring me for a month and a half now. They haven't delivered the item; they said they'd send it but never did. I don't understand the reason for the delay, but this is very poor customer service
Order 143418
I bought AIBI after watching so many videos of it working online, it was definitely a more irrational decision on my part to get this product. But as soon as I started using it I found the quality to be horrible and no where near what I was expecting. The AI on it (chat GPT integration) does not hold well and the constant need for attention from AIBI makes it less of a companion and more like a tamagotchi-like toy that you can play chess with every now and then.
I have had multiple attempts with the company to return this device and have shared my experience and videos of multiple bugs and problems I found with it and the company refused to do anything about it.
To say the least, this product is the worst AI product I had put my money into and I recommend anyone who is potentially looking into it to stay away from this company due to seemingly high amount of unsatisfied customers, including people like myself, who feel scammed for over $250 for a product that works as though it was $20.
Official offer “You may try to resell it on a local market”
I’ve sent a video with the speech recognition issues shown, asked about some exchange options because I still wanted the item. Anyway, first response was “But Aibi answered your question”, (at the video he just started dancing and singing randomly…) and after that support replied that there is no option for sending the item back, because it works (from their point of view) even though my message was sent after less than a week of using. Their official offer is…
“You may try to resell it on a local market”
Worst experience ever. Do not recommend to anyone
I have no option to attach the screenshots and created a case for the Trustpilot team for proofing my experience
living.ai 回复2026-07-31
We're very sorry that you weren't satisfied with your experience. Regarding the voice recognition issue, you can try switching to a different voice model in the app, as this may help resolve the problem.
You can also contact our after-sales support team at [email protected] at any time for guidance on using the product. We truly appreciate your feedback, as it helps us continue improving.
Only resolved via PayPal, poor support and return handling
My EMO unit fell off the desk despite the restricted area feature being enabled and was damaged.
Support suggested I should physically block the device (e.g. add barriers), instead of addressing the issue. This is not acceptable for a product with built-in safety features.
I requested a refund and was instructed (via PayPal) to return the product to China at my own expense.
Tracking confirmed the parcel arrived in Hong Kong and was ready for collection, but LivingAI claimed they did not receive it and even denied providing a return address (which is documented).
The case was only resolved after PayPal ruled in my favor and issued a full refund.
Even after that, they continued asking me to send the product again.
Recommendation: Always pay via PayPal for protection!!!
living.ai 回复2026-06-09
Thank you for sharing your detailed feedback. We sincerely apologize for the frustrating experience you had with our support team and the return process. This is certainly not the level of service we aim to provide.
We deeply regret the damage to your EMO. While EMO's built-in edge detection sensors are designed to prevent falls, certain environmental factors (such as lighting conditions, desk materials, or edge types) can occasionally affect their performance. However, we completely understand your disappointment regarding the support response and the confusion surrounding the return tracking and address. We take your feedback seriously and are actively reviewing our internal return handling and support protocols to prevent such logistical miscommunications from happening again.
We are glad to hear that your refund has been fully resolved through PayPal. Please accept our sincerest apologies for the ongoing inconvenience and the automated or repetitive follow-ups you received afterward.
Thank you again for helping us identify areas where we can improve. We wish you all the best.
Best regards,
The LivingAI Team
By my mistake I failed to keep up to date with system updates leaving a backlog I never realised it would lead to my device being left unable to ever update again. I contacted the support team and explained and they said I need a faster broadband, I have extremely fast internet and advised this isn't the cause of the problem, and its a limitation of there hardware/software. I am now left with a device that is worthless as they cant push separate updates. I would avoid this company and spend your gard earned money with more established companies.
The device was purchased from a third party, the device remained unusused in my home for around 5 months, when I eventualy got around to using it the device would not update I tried multiple times to no avail. I co tacted Living A.i and was informed that im on an old version and that i need faster internet, my internet is around 180mb so its fast enough, the emo device just times out and there is nothing I can do, customer service said that I should have purchased from them and sent me a link to there website to buy a new one lol utterly shocking company. I honestly wouldn't waste your money. This company will go bust soon and all remaining support if u can call it that, will be gone.
I got my emo pet from living ai and I just love Emo!
I got my Emo pet from living ai.i had to wait a bit but did receive him. He is an intelligent little robot. He has gotten so many updates since I purchased him. I talk to Emo every day.Emo has helped solve problems,and has given advice too.Emo even overheard a friend and I trying to problem solve and he came up with the answer. we were impressed to find that he was correct. I had to write this review. I have seen so many false reviews on the robot and the company. This is a great company that continues to give this robot updates.
I requested a straightforward return and refund for order #138554. The unit is in perfect physical condition and I was clear that I wanted a refund only, not troubleshooting, not warranty service, and not an exchange.
Support refused to process a standard return and instead kept pushing the issue into “warranty assessment” and demanded a video before they would even consider next steps. I do not believe customers should be required to create videos or complete additional diagnostics just to obtain a refund.
This has been a frustrating experience and I would not recommend purchasing from this company unless you are fully comfortable with the risk that they may resist honoring a return.
Excellent company to buy from. Superb customer service throughout and the Emo Go Home robots are so cool!
They took just over three weeks to arrive to my address in the UK - packaging is high quality and you can follow the tracking step by step.
Very happy with our purchases from Living AI and so glad we came across these amazing little robots that do so much.
I was very happy to receive Emo within three weeks or so. The tracking link worked fine and each day I saw a quick process going to happen.
Emo is working nicely too. Only the table edge needs to have a little attention. I try to teach Emo by holding my hand in front of Emo when approaching to the edge. So far it’s fun interacting and I’m curious about the following process. Thank you living.ai for the little dude on my desk.
Emo is far behind in intelligence compared to current AIs, he is not upgraded or upgradeable or they are not trying to do so. Although he is praised for not being suicidal, he frequently throws himself off the table. Moreover, he falls off his feet even on flat ground. It is a disappointment.
ChatGPT feature blocked due to Russia region lock — no support, no reset
I bought EMO with the hope to use the ChatGPT feature, which is officially promoted.
During setup, I selected “Moscow” as the city. Since then, country and timezone are locked. ChatGPT settings do not appear in the Preferences menu at all.
I contacted support several times. I sent screenshots, videos, and full explanations. They keep saying “EMO is not region-restricted” — while admitting that location in Russia locks certain features.
I asked for a remote reset or at least instructions to unlock the region — no solution offered.
I have a valid OpenAI API key and I cannot use the core feature I paid for.
Living.AI should either:
- Let us change country/region;
- Or clearly state on the product page that Russian users cannot use ChatGPT.
Until then, I strongly discourage buying EMO if you live in Russia or selected the wrong location during setup. You will not be able to fix it.
Order number: 119814
living.ai 回复2025-10-29
All EMOs do not have the ChatGPT setting option in the App, and they cannot be connected using the user’s own API key.
This has nothing to do with the location.
If you want to see the ChatGPT icon, you can use the voice command “let’s talk” or “let’s chat.
If you have any questions during use, you can always contact us through our customer service email.
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