Only resolved via PayPal, poor support and return handling
My EMO unit fell off the desk despite the restricted area feature being enabled and was damaged. Support suggested I should physically block the device (e.g. add barriers), instead of addressing the issue. This is not acceptable for a product with built-in safety features. I requested a refund and was instructed (via PayPal) to return the product to China at my own expense. Tracking confirmed the parcel arrived in Hong Kong and was ready for collection, but LivingAI claimed they did not receive it and even denied providing a return address (which is documented). The case was only resolved after PayPal ruled in my favor and issued a full refund. Even after that, they continued asking me to send the product again. Recommendation: Always pay via PayPal for protection!!!