Faulty software
By my mistake I failed to keep up to date with system updates leaving a backlog I never realised it would lead to my device being left unable to ever update again. I contacted the support team and explained and they said I need a faster broadband, I have extremely fast internet and advised this isn't the cause of the problem, and its a limitation of there hardware/software. I am now left with a device that is worthless as they cant push separate updates. I would avoid this company and spend your gard earned money with more established companies.