Loanguys.com

Thank you for bringing this to our attention. We understand how frustrating delays and changes near a scheduled closing can be, and we’d like to clarify a few important points. While a file may receive a conditional approval, final loan terms are always subject to remaining underwriting conditions, third-party verifications, and investor sign-off. If any material information changes or conditions are not satisfied, terms may need to be updated prior to closing. This is standard across the mortgage industry and does not constitute a final or guaranteed approval until all conditions are cleared and documents are executed. Regarding timing, holiday schedules, third-party availability, and borrower readiness can impact closing timelines. We regret that the process did not meet your expectations in this regard.

Thank you for sharing your feedback. We’re sorry to hear that the process felt frustrating and want to provide important context and clarification. Our 14-day close timeline is an estimate, not a guarantee, and is contingent upon timely third-party reports (including appraisal), borrower responsiveness, and underwriting conditions. While we strive to close files as quickly as possible, delays outside of our direct control—such as appraisal completion and delivery—can extend timelines. During periods when an appraisal is pending, there may be limited updates to provide, which can understandably feel like silence, but does not mean the file is inactive. Appraisal reports are completed and released by independent third-party appraisal management companies. We do not control their turnaround times, nor can we release the report before it is formally delivered to us and cleared for borrower disclosure. All loan-related fees, including origination charges, are disclosed in writing on required Loan Estimates and must be acknowledged by the borrower. Fees are never added “after the fact,” and borrowers are free to withdraw at any time if the terms are not acceptable. We strongly reject the characterization of intentional delay or deceptive practices. Our goal is always to close responsibly, compliantly, and in the client’s best interest—never to pressure someone into a transaction.

Thank you for sharing your experience. We understand how delays—especially when contractors and timelines are involved—can be extremely frustrating, and we’re sorry the communication did not meet your expectations. Our 14-day close timeline is a conditional estimate and depends on timely receipt of documentation, third-party reports, and underwriting review. While initial approvals may indicate a higher potential loan amount, final terms are always subject to full verification and investor requirements. In some cases, additional documentation or a revised appraisal may be required due to changes in scope, investor guidelines, or property condition. Appraisals are performed by independent, third-party appraisal companies, and Loanguys does not control their fees or turnaround times. We regret that follow-up communication was not timely. Clear and consistent updates are important to us, and we take this feedback seriously.